All treatment that is necessary in your dentist’s opinion to protect and maintain good oral health is available on the NHS.
If you want to have any cosmetic dental treatment, such as tooth whitening, this will be done privately. You should ask your dentist how much this will cost in addition to charges for NHS treatment.
What your NHS dentist should do
Your NHS dentist should:
- carry out a thorough examination of your mouth, teeth and gums
- explain your treatment options and tell you what treatment can be done under the NHS, and what other work can be done privately if you wish. For more information, see Why has my NHS dentist charged me for private treatment?
- make sure you know how much your NHS treatment and any private treatment will cost
- provide you with a written treatment plan before carrying out any band two or three dental treatment, to confirm the details and costs of the NHS treatment and any private work
- display a poster about NHS charges
- discuss with you how often you need to attend for a dental check-up. For more information, see How often should I go to the dentist?
- provide a leaflet that includes information about the dental practice and its services
What your NHS dentist should not do
Your dentist should not:
- charge you for missed NHS appointments, but if you miss NHS appointments, your dentist can decide not to offer you treatment in the future
- offer NHS treatment to children on the condition that a parent or guardian becomes a private patient
Although some dentists provide NHS treatment for children while also taking on adults as private patients, offering treatment for your children should not be used as a way of persuading you to sign up for private treatment.
What you should do
As a patient, you are advised to:
- give your dentist as much notice as possible if you have to cancel or change an appointment
- ask for a written treatment plan for any band of treatment if you are not given one
- ask questions if there is something you don’t understand
- pay your treatment bills promptly
- follow your dentist's advice on how to avoid tooth decay and gum disease
If you have any problems with your dentist or dental treatment and wish to complain, see How do I complain about my dental treatment?
Read the answers to more questions about dental health.
Further information:
