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GP online services


Many GPs offer online services to their patients. All GPs should provide their patients with online access to summary information in their GP record.

Online services do not replace traditional ways of contacting your GP practice, over the phone or in person. They simply offer additional ways to interact with your GP, making it easier and more convenient.

For example, you can book and cancel appointments any time of the day, order your repeat prescription from home or at work, save yourself a trip to the GP practice, or look up your medications online.

In return, it's hoped the services will free up phone lines for people with no internet access, and enable GP practices to manage appointments and telephone calls more efficiently.

There are currently four transactional services available:

  1. Booking appointments
  2. Repeat prescriptions
  3. Access to GP records (currently summary information only)
  4. Test results

How can I find out what online services my GP practice offers?

You can find out what online services are provided by your GP on this site. Simply look up the GP practice using the services near you facility.

Each available service is listed under "online facilities" on the "overview" and "facilities" pages of the GP profile.

You can log into online services directly from NHS Choices. Alternatively, you can check with your GP practice directly.

How do I register for a service?

If you wish to use the online services, you'll need to register first.

Registration for online services is separate from registration with a GP practice. GP online services are provided by different providers. This means the online interface may vary depending on which one your GP has chosen.

The four most commonly used systems are:

To register, you have to speak to your GP practice in person and request a registration letter, which will enable you to set up a full account. Enter the details from the letter into the online registration form. This registration method ensures your identity can be verified by your GP practice and your personal details cannot be accessed by others.

I'm not good with the internet – where can I get help?

There are a number of different services for people who need internet training. Many are provided by local authorities, colleges and charities. The best place to start would be your local library. You can also look up more information on digital inclusion on this website.  

Page last reviewed: 07/09/2015

Next review due: 07/09/2017

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