Whipps Cross University Hospital

Telephone: 020 3416 5000
Address: Whipps Cross Road, London, E11 1NR
Website: http://www.bartshealth.nhs.uk/

3 out of 5 stars

Based on 183 ratings for this hospital

Overview

Whipps Cross University Hospital NHS Trust has been caring for the people of East London for over 100 years. The hospital serves a diverse local population of more than 350,000 people from Waltham Forest, Redbridge, Epping Forest and further afield. The area has a wide variation in levels of deprivation and health needs, ranging from the most deprived five per cent to amongst the most affluent 30 per cent of electoral wards in England. The Trust had a turnover of £244million in 2010/11 and currently employs 3,400 staff.

Whipps Cross provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour Emergency Department and Urgent Care Centre. The Trust has also built a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care. Many of these services are provided to local people who would otherwise need to travel further to access them. 

During the last year, the Trust has continued to focus on embedding its Patient Experience Revolution into all day to day activities. The Revolution is a root-and-branch approach to improving patient care across the hospital in response to our patients’ wishes. Over 500 patients, carers and staff have been involved in developing a set of values and behaviours which everyone can feel proud of. We have also worked to improve staff engagement and involvement during the year to ensure that staff have the support they need to deliver our patient promises and service standards.

The Trust is actively pursuing a merger with Barts and The London NHS Trust and Newham University Hospital NHS Trust. This would create one of the largest NHS Trusts in England. At the same time, the Trust is investing in the estate at Whipps Cross to create new and refurbished facilities.

Contact details, map and directions

Whipps Cross University Hospital

Tel: 020 3416 5000

Address: Whipps Cross Road, London, E11 1NR

Website: http://www.bartshealth.nhs.uk/

Email: pals@bartshealth.nhs.uk

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Departments and services

To search for a specific treatment, use our full list of departments

Quality of service at Whipps Cross University Hospital

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

102% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

119% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.30% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.42% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Inpatient

61 from 316 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience
More detail

Friends and Family Test score: A&E

-1 from 348 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience

Latest reviews of this hospital

Conifer Ward

My father admitted to Whipps a few days ago A&E and Acute Wards were fab to him and the cleaniness and attention was excellent. Howe...

21 August 2014

Cancer follow up appointment

Abysmal is the only way to describe the service of care I have received from the administration of this hospital. Following colon cancer,...

19 August 2014

gp unit on a Saturday evening

I had to visit the above on 9 Aug because I had bad ear pain. 111 made an appt for me. A very pleasant nurse booked me in and I was seen ...

16 August 2014

the plane tree centre

Found some of the nurses more interested in having their own conversations rather than attending to the patients. Some nurses quite frie...

15 August 2014

The Plane Tree Centre

I attended the Plane Tree Centre on Tuesday to have my gall bladder removed, I found all of the staff, including the lady on the receptio...

10 August 2014

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Last updated on 04 September 2012.

Information supplied by Barts Health NHS Trust