Whipps Cross University Hospital

Telephone: 020 3416 5000
Address: Whipps Cross Road, London, E11 1NR
Website: http://www.bartshealth.nhs.uk/

3 out of 5 stars

Based on 203 ratings for this hospital

Overview

Whipps Cross University Hospital NHS Trust has been caring for the people of East London for over 100 years. The hospital serves a diverse local population of more than 350,000 people from Waltham Forest, Redbridge, Epping Forest and further afield. The area has a wide variation in levels of deprivation and health needs, ranging from the most deprived five per cent to amongst the most affluent 30 per cent of electoral wards in England. The Trust had a turnover of £244million in 2010/11 and currently employs 3,400 staff.

Whipps Cross provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour Emergency Department and Urgent Care Centre. The Trust has also built a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care. Many of these services are provided to local people who would otherwise need to travel further to access them. 

During the last year, the Trust has continued to focus on embedding its Patient Experience Revolution into all day to day activities. The Revolution is a root-and-branch approach to improving patient care across the hospital in response to our patients’ wishes. Over 500 patients, carers and staff have been involved in developing a set of values and behaviours which everyone can feel proud of. We have also worked to improve staff engagement and involvement during the year to ensure that staff have the support they need to deliver our patient promises and service standards.

The Trust is actively pursuing a merger with Barts and The London NHS Trust and Newham University Hospital NHS Trust. This would create one of the largest NHS Trusts in England. At the same time, the Trust is investing in the estate at Whipps Cross to create new and refurbished facilities.

Contact details, map and directions

Whipps Cross University Hospital

Tel: 020 3416 5000

Address: Whipps Cross Road, London, E11 1NR

Website: http://www.bartshealth.nhs.uk/

Email: pals@bartshealth.nhs.uk

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Departments and services

To search for a specific treatment, use our full list of departments

Quality of service at Whipps Cross University Hospital

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

130% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

102% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.16% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

5.64% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Inpatient

63 from 311 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience
More detail

Friends and Family Test score: A&E

59

Latest reviews of this hospital

Walk in Eye Dept

The system is that arrivals go to the desk and receive a number. When the number is called, you go to register. Then a nurse calls yo...

16 September 2014

Good hospital and attentive staff

The number of times I was at Whipps Cross for bowel cancer I was looked after in the best possible care - I highly recommend it.

16 September 2014

Care and attention.

In the last few months I have been receiving treatment at Whipps Cross Hospital for bowel cancer and the treatment I received there from ...

16 September 2014

EGU Unit

I had to have a scan for my pregnancy a little earlier than expected. I was directed to the EGU unit at Whipps Cross Hospital. I would li...

11 September 2014

Visit to A&E

I had to visit the A&E at Whipps Cross twice within 2 weeks. I am ever so pleased with the care I received from reception to the doctors....

11 September 2014

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Last updated on 04 September 2012.

Information supplied by Barts Health NHS Trust