Whipps Cross University Hospital

Telephone: 020 3416 5000
Address: Whipps Cross Road, London, E11 1NR
Website: http://www.bartshealth.nhs.uk/

3 out of 5 stars

Based on 172 ratings for this hospital

Overview

Whipps Cross University Hospital NHS Trust has been caring for the people of East London for over 100 years. The hospital serves a diverse local population of more than 350,000 people from Waltham Forest, Redbridge, Epping Forest and further afield. The area has a wide variation in levels of deprivation and health needs, ranging from the most deprived five per cent to amongst the most affluent 30 per cent of electoral wards in England. The Trust had a turnover of £244million in 2010/11 and currently employs 3,400 staff.

Whipps Cross provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour Emergency Department and Urgent Care Centre. The Trust has also built a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care. Many of these services are provided to local people who would otherwise need to travel further to access them. 

During the last year, the Trust has continued to focus on embedding its Patient Experience Revolution into all day to day activities. The Revolution is a root-and-branch approach to improving patient care across the hospital in response to our patients’ wishes. Over 500 patients, carers and staff have been involved in developing a set of values and behaviours which everyone can feel proud of. We have also worked to improve staff engagement and involvement during the year to ensure that staff have the support they need to deliver our patient promises and service standards.

The Trust is actively pursuing a merger with Barts and The London NHS Trust and Newham University Hospital NHS Trust. This would create one of the largest NHS Trusts in England. At the same time, the Trust is investing in the estate at Whipps Cross to create new and refurbished facilities.

Contact details, map and directions

Whipps Cross University Hospital

Tel: 020 3416 5000

Address: Whipps Cross Road, London, E11 1NR

Website: http://www.bartshealth.nhs.uk/

Email: pals@bartshealth.nhs.uk

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Departments and services

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Quality of service at Whipps Cross University Hospital

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of non registered nurse day hours filled as planned (Hospital)

92% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of non registered nurse night hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.30% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

4.42% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Inpatient

61 from 385 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience
More detail

Friends and Family Test score: A&E

83 from 273 responses - Scores can range from -100 to +100. The higher thye score, the better reported patient experience

Latest reviews of this hospital

appointments oral new

i hav beem waiting for someone to ring me since Tuesday to change atime forf my 81 year old mother , I have rang all mangers appointments...

25 July 2014

Maternity - a good delivery

I recently gave birth at Whipps and had a fairly good experience. The midwives in the Lilac Centre were all caring and compassionate and ...

25 July 2014

Excellent care from midwifes

I'd just like to say a great well done and achievement from the midwifes at whipps cross hospital , the bad reviews I have read before go...

25 July 2014

Ante-Natal Care Needs looking at

I had chosen to have my antenatal care at Whipps Cross because it was recommended by a friend who'd recently given birth there. As I am j...

24 July 2014

No follow-up appointment and cannot get through on the phone

The consultant I saw was lovely and very supportive, however, I have not received the follow-up appointment promised... and am getting ra...

15 July 2014

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Last updated on 04 September 2012.

Information supplied by Barts Health NHS Trust