Whipps Cross University Hospital

Telephone: 020 3416 5000
Address: Whipps Cross Road, London, E11 1NR
Website: http://www.bartshealth.nhs.uk/

3 out of 5 stars

Based on 129 ratings for this hospital

Overview

Whipps Cross University Hospital NHS Trust has been caring for the people of East London for over 100 years. The hospital serves a diverse local population of more than 350,000 people from Waltham Forest, Redbridge, Epping Forest and further afield. The area has a wide variation in levels of deprivation and health needs, ranging from the most deprived five per cent to amongst the most affluent 30 per cent of electoral wards in England. The Trust had a turnover of £244million in 2010/11 and currently employs 3,400 staff.

Whipps Cross provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour Emergency Department and Urgent Care Centre. The Trust has also built a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care. Many of these services are provided to local people who would otherwise need to travel further to access them. 

During the last year, the Trust has continued to focus on embedding its Patient Experience Revolution into all day to day activities. The Revolution is a root-and-branch approach to improving patient care across the hospital in response to our patients’ wishes. Over 500 patients, carers and staff have been involved in developing a set of values and behaviours which everyone can feel proud of. We have also worked to improve staff engagement and involvement during the year to ensure that staff have the support they need to deliver our patient promises and service standards.

The Trust is actively pursuing a merger with Barts and The London NHS Trust and Newham University Hospital NHS Trust. This would create one of the largest NHS Trusts in England. At the same time, the Trust is investing in the estate at Whipps Cross to create new and refurbished facilities.

Contact details, map and directions

Whipps Cross University Hospital

Tel: 020 3416 5000

Address: Whipps Cross Road, London, E11 1NR

Website: http://www.bartshealth.nhs.uk/

Email: communications@bartshealth.nhs.uk

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Departments and services

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Latest reviews of this hospital

Appalling 'service'

The community midwives/antenatal department are an absolute disaster! They never send appointment letters and when one calls to book in o...

23 April 2014

No coordination

I have been receiving treatment for hipitatis B and liver damage for about 3 years now. I was discharged 2 years ago by a very 'rude' con...

16 April 2014

Admitted with abdominal pain on 10th April 2014

I was sent to A & E by my GP on Thursday 10th due to abdominal pain; service, speed and care were superb from start to finish. I was ...

14 April 2014

Very little if any coordination

Arrived Sunday midday with my son who, it transpires, has a spiral fracture of the tibia. Got off to a good start with a quick booking in...

7 April 2014

New appointments

Staff just putting me on hold and transferring to a different department. The woman I spoke to was extremely rude and speaking to me in a...

7 April 2014

Quality of service at Whipps Cross University Hospital

Friends and Family Test score: Inpatient

64 from 219 responses
More detail

Friends and Family Test score: A&E

71 from 417 responses

Care Quality Commission national standards

Enforcement action in progress
Visit CQC profile

Number of MRSA cases in last 3 months

0 case(s) in the last three months

Patient survey score for cleanliness

As expected with a score of 8.48

C. difficile infections in last 3 months

Better than average (0.00 cases per bed in the last three months)

NHS Choices users rating

Responding to patient safety alerts

Poor - Some alerts not signed off after deadline

Nearby Hospitals

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Last updated on 04 September 2012.

Information supplied by Barts Health NHS Trust