Whipps Cross University Hospital

Telephone: 020 3416 5000
Address: Whipps Cross Road, London, E11 1NR
Website: http://www.bartshealth.nhs.uk/

3 out of 5 stars

Based on 230 ratings for this hospital

Overview

Whipps Cross University Hospital NHS Trust has been caring for the people of East London for over 100 years. The hospital serves a diverse local population of more than 350,000 people from Waltham Forest, Redbridge, Epping Forest and further afield. The area has a wide variation in levels of deprivation and health needs, ranging from the most deprived five per cent to amongst the most affluent 30 per cent of electoral wards in England. The Trust had a turnover of £244million in 2010/11 and currently employs 3,400 staff.

Whipps Cross provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour Emergency Department and Urgent Care Centre. The Trust has also built a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care. Many of these services are provided to local people who would otherwise need to travel further to access them. 

During the last year, the Trust has continued to focus on embedding its Patient Experience Revolution into all day to day activities. The Revolution is a root-and-branch approach to improving patient care across the hospital in response to our patients’ wishes. Over 500 patients, carers and staff have been involved in developing a set of values and behaviours which everyone can feel proud of. We have also worked to improve staff engagement and involvement during the year to ensure that staff have the support they need to deliver our patient promises and service standards.

The Trust is actively pursuing a merger with Barts and The London NHS Trust and Newham University Hospital NHS Trust. This would create one of the largest NHS Trusts in England. At the same time, the Trust is investing in the estate at Whipps Cross to create new and refurbished facilities.

Contact details, map and directions

Whipps Cross University Hospital

Tel: 020 3416 5000

Address: Whipps Cross Road, London, E11 1NR

Website: http://www.bartshealth.nhs.uk/

Email: pals@bartshealth.nhs.uk

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Departments and services

To search for a specific treatment, use our full list of departments

Quality of service at Whipps Cross University Hospital

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

147% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

99% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

Friends and Family Test : Inpatient

92%Patients recommend this hospital. 210 responses.

Friends and Family Test score: A&E

93%Patients recommend this hospital. 1543 responses.

Friends and Family Test score: Staff - Care

69% of staff would recommend this organisation as a place to be treated. 839 responses. 13783 staff work at this organisation.

Friends and Family Test score: Staff - Work

49% of staff would recommend this organisation as a place to work. 836 responses. 13783 staff work at this trust.

Latest reviews of this hospital

Excellent service, thank you!

Broke my foot while abroad and went to Whipps Cross A&E on my return to the UK. I can't express how impressed I'm with the quality an...

29 October 2014

antenatal care

I've been attending the antenatal clinic for a few weeks now and I am shocked at how overrun they are with what seems like limited staff....

29 October 2014

Best Hospital for anything

On the 24th October 2014, my mum collapsed due to her blood pressure being very low. The ambulance was called and came as soon as they co...

25 October 2014

Ongoing excellent care

My 91 year old mother is currently in Sycamore ward at Whipps Cross after a bad fall on Oct 4th resulting in a hip fracture . She also h...

24 October 2014

Whipps Cross Eye Clinic

I visited this eye clinic after being told by a nurse at the Eye Dept Queens Hospital Romford that they couldn't see me for 4 days (w/en...

24 October 2014

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Last updated on 04 September 2012.

Information supplied by Barts Health NHS Trust