Whipps Cross University Hospital

Telephone: 020 3416 5000
Address: Whipps Cross Road, London, E11 1NR
Website: http://www.bartshealth.nhs.uk/

3 out of 5 stars

Based on 262 ratings for this hospital

Overview

Whipps Cross University Hospital NHS Trust has been caring for the people of East London for over 100 years. The hospital serves a diverse local population of more than 350,000 people from Waltham Forest, Redbridge, Epping Forest and further afield. The area has a wide variation in levels of deprivation and health needs, ranging from the most deprived five per cent to amongst the most affluent 30 per cent of electoral wards in England. The Trust had a turnover of £244million in 2010/11 and currently employs 3,400 staff.

Whipps Cross provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour Emergency Department and Urgent Care Centre. The Trust has also built a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care. Many of these services are provided to local people who would otherwise need to travel further to access them. 

During the last year, the Trust has continued to focus on embedding its Patient Experience Revolution into all day to day activities. The Revolution is a root-and-branch approach to improving patient care across the hospital in response to our patients’ wishes. Over 500 patients, carers and staff have been involved in developing a set of values and behaviours which everyone can feel proud of. We have also worked to improve staff engagement and involvement during the year to ensure that staff have the support they need to deliver our patient promises and service standards.

The Trust is actively pursuing a merger with Barts and The London NHS Trust and Newham University Hospital NHS Trust. This would create one of the largest NHS Trusts in England. At the same time, the Trust is investing in the estate at Whipps Cross to create new and refurbished facilities.

Contact details, map and directions

Whipps Cross University Hospital

Tel: 020 3416 5000

Address: Whipps Cross Road, London, E11 1NR

Website: http://www.bartshealth.nhs.uk/

Email: pals@bartshealth.nhs.uk

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Departments and services

To search for a specific treatment, use our full list of departments

Quality of service at Whipps Cross University Hospital

This hospital is managed by Barts Health NHS Trust

Care Quality Commission Inspection Ratings

% of registered nurse day hours filled as planned (Hospital)

99% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

119% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

96% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

Friends and Family Test: Inpatient

92%Patients recommend this hospital. 260 responses.

Friends and Family Test score: A&E

94%Patients recommend this hospital. 624 responses.

Friends and Family Test score: Staff - Care

70% of staff would recommend this organisation as a place to be treated. 683 responses. 13856 staff work at this organisation.

Friends and Family Test score: Staff - Work

48% of staff would recommend this organisation as a place to work. 683 responses. 13856 staff work at this trust.

Some services at this hospital are provided by other trusts. See the full list of departments for more information.

Latest reviews of this hospital

The worst,

I went to ENT.. Although reception staff were ok and the one that conducted my hearing test, I did not even see the doctor who was meant ...

26 January 2015

Last Tuesday evening I had to call the emergency services to attend to my wife.

Last Tuesday evening I had to call the emergency services to attend to my wife. I'd like, through this review to express my appreciation ...

24 January 2015

Maternity - Very impressed with the care we received

First of all we were bit worried about the reviews on the web about the maternity ward, but we decided to select whips cross hospital sin...

24 January 2015

Our birth delivery

We had our baby on 7th January 2015 via Caesarean section. You could not fault the level of care we received. Before we went into theatre...

17 January 2015

I hope never to have to go there again.

so much time wasted by staff running round like headless chickens doing menial tasks that ward assistants should be there for. Too few st...

16 January 2015

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Last updated on 04 September 2012.

Information supplied by Barts Health NHS Trust