Royal Lancaster Infirmary

Telephone: 01524 65944
Address: Ashton Road, Lancaster, Lancashire, LA1 4RP
Website: http://www.uhmb.nhs.uk/

4 out of 5 stars

Based on 137 ratings for this hospital

Overview

“We will be the best – giving excellent compassionate care to the people of Morecambe Bay.”

Royal Lancaster Infirmary is operated by University Hospitals of Morecambe Bay NHS Foundation Trust - which provides a comprehensive range of acute and support hospital services for around 350,000 people across North Lancashire and South Cumbria.

The Trust operates from three main hospital sites - Royal Lancaster Infirmary, Furness General Hospital in Barrow and Westmorland General Hospital in Kendal - serving a population spread across an area of over 1,000 square miles. It is also responsible for outpatient services at Ulverston Community Health Centre and Queen Victoria Hospital in Morecambe.

Each of its hospitals is staffed by highly committed teams of doctors, nurses, midwives, allied health professionals and support workers, delivering a range of general hospital services and striving to give excellent, compassionate care to the people of Morecambe Bay.

Royal Lancaster Infirmary provides emergency and planned care services, including outpatients, diagnostics, therapies, and day case and inpatient surgery.  Key departments and units include a 24 hour Emergency Department, Outpatients Department, a comprehensive range of elective and non-elective medical and surgical inpatients, Oncology Unit, Coronary Care Unit, Endoscopy Unit, Day Care Unit, Intensive Therapy Unit (ITU), High Dependency Unit (HDU), Maternity Unit and Special Care Baby Unit.

Other services provided include Pathology, Radiology and Endoscopy, as well as allied health services departments, such as Occupational Therapy, Physiotherapy, Nutrition and Dietetics and Pharmacy services.

The hospital also has a new Minor Injuries Unit within its Emergency Department to help improve both service and care for patients.

For more information please visit: http://www.uhmb.nhs.uk/hospitals/royal-lancaster-infirmary/

You can join our Trust as a public member, more information is available at: http://www.mbht.nhs.uk/trust/.

 

Contact details, map and directions

Royal Lancaster Infirmary

Tel: 01524 65944   Fax: 01524 846346

Address: Ashton Road, Lancaster, Lancashire, LA1 4RP

Website: http://www.uhmb.nhs.uk/

Email: trusthq@mbht.nhs.uk

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Quality of service at Royal Lancaster Infirmary

Care Quality Commission national standards

All standards met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

107% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

98% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.55% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

3.66% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Inpatient

69 from 325 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience
More detail

Friends and Family Test score: A&E

46 from 703 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience

Friends and Family Test score: Maternity

Latest reviews of this hospital

Gallstones Operation

I came into Lancaster on 14th July for a keyhole gallstones operation.Everything went really well, the ward nurses were helpful, the anae...

18 August 2014

Poor Patient Care

I was treated quickly, courteously and eficiently in A and E. I was then transferred to the Acute Surgical Ward with my R lower leg in pl...

14 August 2014

A & E visit

I visited the A & E dept Thus 31st July with a fractured right wrist & want to express my gratitude to the lovely staff - the doctor & al...

8 August 2014

Visit to A&E

I visited A&E with a minor injury on a Saturday afternoon. Despite a small delay to get checked in at the reception, I was in and out...

5 August 2014

Son was taken to A&E

My son had a gash to his head and was taken to A&E and treat very well and came home very happy, The following Friday We had an appoi...

30 July 2014

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Last updated on 14 August 2012.

Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust