Stourside Medical Practice (formerly The Abbey Practice Group)

Telephone: 01215501010
Address: Halesowen Health Centre, 14 Birmingham Street, Halesowen, West Midlands, B63 3HN
Website: Website address not added

2.5 out of 5 stars

Based on 13 ratings for this GP surgery


  • Name Change
  • Retirement
  • PPG Report 14-15



Opening times

Reception times

Saturday Closed
Sunday Closed

Surgery times

Monday 09:30 - 11:3015:00 - 17:00
Tuesday 08:30 - 11:0015:30 - 18:00
Wednesday 08:30 - 11:0015:30 - 18:00
Thursday 08:30 - 11:00
Friday 08:30 - 11:0015:30 - 18:00
Saturday Closed
Sunday Closed

Last verified on 28/06/2012


  • Dr Ruth Hearn

To read more about us and to find other staff members please view our staff page.

GPs at this practice

0 male and 1 female GP

Other branches

This practice is part of a practice group.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online
  • Online access to medical records is not available Online access to medical records
  • Online access to view test results is not available Online access to view test results

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: HSCIC

Latest news

Name Change

Following the re-organisation of the practice we are please to announce that the name has changed to STOURSIDE MEDICAL PRACTICE

Last updated on 13 May 2015.


Please note that Dr Richard Johnson retired on 02/04/15.  We wish him well in his retirement

Last updated on 13 May 2015.

PPG Report 14-15





The new PPG has now been launched and has been increasing in size to over 30 patients. Meetings are held roughly every 6-8 weeks if possible.


PPG specific Notice boards are now in all the surgeries which have application forms, the advantages of joining, minutes of the last meeting and leaflets plus any information the PPG would like to add.


A questionnaire was produced in January 2015 asking patients how they request their prescriptions and whether they were aware of the different ways in which to order.  We found that the majority of patients were aware however there are still some patients who are unsure.  This will be addressed by highlighting the different ways on the website and posters will be put in each surgery explaining how to order.  We also asked why patients needed urgent prescriptions.  The result showed that the majority of patients that answered the question said that they needed urgent prescriptions because they had either run out of medication or had forgotten to order.  Again this will be highlighted on the website and in each surgery.


We also noted that patients were unaware they could request prescriptions online and again the PPG will be encouraging all patients to use the website.


It was noted from the questionnaire issued in January 2015 that some patients are still unaware of the PPG.  The PPG will be actively encouraging minority groups to join especially when the group is formalised.  The PPG is currently voting and formalising the group.


The PPG members agreed draft action points and the plan was either emailed or posted to the members for their comments/agreement.  A member of the PPG agreed the final action points and the report produced on 7 April 2015. The action plan includes how and when to order prescriptions, how to use the website and how to join the PPG and be involved in the practice. The survey and resulting action plan will be put on the PPG notice board in Reception for all patients to view.


The action plan will be discussed at each future PPG meetings.

Last updated on 13 May 2015.

Patient Survey 2014-15

In January 2015 in conjunction with the PPG we carried out a survey on the practice with a cross section of patients.


1. We asked if patients were fully aware of how and when to request prescriptions and the reasons urgent prescriptions were being requested.

Patients replied that the majority were aware of the different ways of ordering however there were still a small number that were still unsure. We have therefore put new posters in each of the surgeries and highlighted the ways in which to order and when to order on the website.

2, Would patients use the website for requesting prescriptions?

It was found that at the two branch surgeries the patients would rather, if possible, order their prescriptions on line.  However at the main surgery it was found that the majority of patients were happy with the way they ordered their prescriptions and would rather stay the same.  We are actively encouraging patients to use the website and are advertising this within the surgeries.

3. Do patients know how to join the PPG

From the survey results it was obvious that patients were unaware of how or why they should join the PPG. An individual PPG notice board has been put in each of the surgery receptions which shows the date of the next meeting, has all the information for patients to goin together with application forms and the minutes of the last meeting.




Last updated on 13 May 2015.

PPG Survey





During the months of January & February 2014 the practice performed a patient survey asking a number of questions which had been compiled by the PPG.  The results were collated and an Action Plan formulated involving the PPG. The results of the survey and a copy of the action plan are on the practice website and NHS Choices.


150 surveys were handed out to a cross section of patients across the 3 surgeries. 125 surveys of which were returned.  These were collated and the results have been published on the practice website and are available at each of the surgeries.


40% of the completed surveys returned were from our Coombswood Surgery, 37% from Halesowen Health Centre and 23% from Tenlands Road.


Should you wish to join the PPG please contact one of our receptionists (at either of the surgeries) who will be able to help you with your enquiries or you can complete the form on this website.


Last updated on 13 May 2015.

Pink Day

Each year in October we hold a "Pink Day" for the Breast Cancer Campaign. All proceeds received from the "Pink Day Raffle" are donated to the Breast Cancer Campaign.

Last updated on 15 May 2012.

Yellow Fever Centre

We are a registered Yellow Fever Centre and can offer Yellow Fever vaccinations to all patients whether registered with this practice or not.

Last updated on 13 May 2015.

FY2 Doctors

From time to time we have FY2 (Foundation Year 2) doctors within the practice.  FY2 doctors are qualified doctors who have spent their first year working in hospital and then spend their second year at various secondments.  Your permission will be sought prior to your involvement with the FY2 doctors.

Last updated on 13 May 2015.

Practice Leaflet

The practice leaftlet is currently being updated

Associated document

Practice Leaflet (.txt, 40.12 KB)

Last updated on 13 May 2015.

Practice Leaflet - V.22 October 2010

The practice leaflet is currently being updated

Associated document

Practice Leaflet - V.22 (.rtf, 172.42 KB)

Last updated on 13 May 2015.


Dr Richard Johnson retired from this practice on 02/04/15.  We wish him well in his retirement

Last updated on 13 May 2015.

Change of name

Please note that following the re-organisation of the practice that the name has now changed to STOURSIDE MEDICAL PRACTICE.

Last updated on 13 May 2015.

Patient Participation Group

Following on from the patient survey that was carried out we are in the process of publishing a patient newsletter which will be available to all patients in due course.

During one of the meetings a patient highlighted the welcome letter they had received when they went into Russells Hall Hospital.  The letter had been photocopied incorrectly with part of the wording missing.  As a group we wrote to the hospital and as such they have made changed to the information given to inpatients which is a success for the Group.

We will be relaunching our Patient Participation Group in due course. The members of the group will be involved in drafting the questionnaire which will then be given to patients. The results will be published on both this website and hopefully a website set up for the practice.

If you would like to join our Patient Participation Group then please contact Reception or write direct to the Practice Manager.

Last updated on 25 April 2013.

Key facts

Registered patients


Would recommend the surgery

53.1% - Among the worst

More on how we perform

We are currently accepting new patients

Please register during reception hours

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Latest reviews of this gp practice

Excellent doctors

My GP is an excellent Doctor. Very knowledgeable, they helped me through depression and diagnosed my husbands heart problem promptly. Th...

11 February 2015

An excellent practice

This practice goes way back with different Doctors and premises. The practice has looked after my family since we moved to Halesowen som...

8 February 2015

lack of care

I am a diabetic with high blood pressure and I will keep this very short my condition is not being cared for by this surgery.

5 January 2015

typical incompetent staff

I called to book an appointment with the nurse and asked for 6pm, it was a check up which would take less then 5 minutes. The reception s...

16 September 2014

Not bad, but not great...

I registered with this doctors in December 2012 and due to a couple of ongoing conditions, I have visited fairly regularly since then. ...

27 February 2014

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 13 May 2015.

Information supplied by NHS Dudley CCG