Beacon Primary Care - Sandy Lane Health Centre

01695 736000 Dr S Biswas And Partners, Sandy Lane Health Centre, Sandy Lane , Skelmersdale, WN8 8LA
http://www.beaconprimarycare.org.uk/

2 out of 5 stars

Based on 30 ratings for this GP surgery

News:

  • FEEDBACK

Overview

Beacon Primary Care has three sites, one set of Clinical Values, one set of Medical Records, one Group of Staff serving Ormskirk and Skelmersdale, with one integrated telephone system.  Our staff rotate between all three sites which helps our patients to see any member of the team at any site.  

Please visit our website www.beaconprimarycare.org.uk for more information.

 

THE WAY WE WORK

We operate a Talk and Treat Telephone Consultation service.   

We are one of an increasing number of Practices in the UK offering this type of appointment.  If you require advice, or a face to face consultation with a Doctor or Nurse Clinician, the first step is to book a phone call.

  • We always aim to provide a routine call back within 4 days.  Urgent calls will always be dealt with the same day.
  • A Senior Prescribing Clinician from this Practice will call you on your chosen number (this can be home, work or abroad).    
  • During this consultation we can arrange.
    • Immediate attention with a GP if your need is judged medically urgent.
    • Agreed appointment with a GP, Nurse or Health Care Assistant.
    • Phlebotomy appointment or any other appropriate tests.
    • Referral to allied health professionals or hospital.
    • Prescription.
  • Let the Clinician know all the topics you wish to discuss at the start of the consultation so that you can both prioritise what can be done in the time available.

The advantages of a Talk and Treat Telephone Consultation:

  • Early idenfication of medically urgent problems.
  • You see the right person for your needs, for example, patients requiring particular procedures, such as joint injections or coil fittings, are directed to the correct member of staff.
  • More capacity – routine appointments are generally availabe wihtin 4 working days.
  • You get the time you need.
  • No long waits in the Practice waiting room.

50% of patient calls are dealt with over the phone; 50% of patient calls come in for a range of appointments and services.

 

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 13:0018:30 - 20:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 13:0018:30 - 20:00
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Last verified on 09/08/2013

Doctors

  • Dr. Gillian Henry
  • Dr. Kathleen Pollard
  • Dr. Gillian Henry
  • Dr Zoe Olliver
  • Dr. Rosalind Elizabeth Bonsor
  • Dr. Sujoy Biswas

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 5 female GPs

Additional languages spoken

Laotian, Bengali, French, Hindi

Other branches

This practice is part of a practice group.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online
  • Online access to view test results is available Online access to view test results

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: HSCIC

Latest news

FEEDBACK

We very much value our patients' feedback on NHS Choices.  However, if you have any concerns, issues, queries with regards to your experience with Beacon Primary Care, we would be grateful if you could, in the first instance, please contact the surgery on 01695 736000 and ask to speak to one of our Patient Friends, Katrina or Gill.  Alternatively you can email the surgery - welaccg.beaconprimarycare@nhs.net.  Information will be taken, logged, and the Patient Friend will try to deal with the issue there and then.  If this is not possible you can be assured that the Patient Friend will have a thorough look at the issue and will agree a convenient time to get back to you with an outcome or explanation.  If you leave anonymous feedback we cannot respond effectively - it would help everyone if you could please call the surgery direct - this way we can be proactive in our actions and response.  Thank you for your co-operation.

Last updated on 11 May 2015.

Key facts

Registered patients

11188patients

Friends and Family Test score: General Practice

56%Patients recommend this practice. 16 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

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Latest reviews of this gp practice

Consistently poor

Unfortunately over the years the service and care has fallen to the point now where I am moving elsewhere. I've been lucky to not have a...

16 June 2016

Amazing surgery

The drs and staff so friendly and so nice best surgery around the doctor is so caring and the doctor is trusted person the doctor deserv...

16 April 2016

Useless.......totally useless.

The staff here never seem happy, always look like your a hindrance to them. Try and make an appointment ? " sorry we can get the doctor ...

18 February 2016

Virtual GP?

I can never get an appointment. We need to go to the walk in center. Tried to book an appointment last week was told it would be a tele...

30 November 2015

Book A year in advance to be sick!

Tried for 3 days to get a appointment first 2 days was on hold in a que for 28 mins each time. You never see the same doctor. Its not ver...

30 November 2015

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 11 May 2015.

Information supplied by NHS West Lancashire CCG