Lynwood Medical Centre

Telephone: 01708 208669
Address: 2a-6 Lynwood Drive, Collier Row, Romford, Essex, RM5 3QL
Website: Website address not added

1 out of 5 stars

Based on 91 ratings for this GP surgery

News:

  • Letter of apology to our Patients
  • New Telephone and Fax numbers

Overview

Opening times

Reception times

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday Closed
Sunday Closed

Surgery times

Monday 08:30 - 12:0016:00 - 18:00
Tuesday 07:15 - 12:0015:00 - 18:00
Wednesday 08:30 - 12:0016:00 - 18:00
Thursday 08:30 - 12:0015:00 - 18:00
Friday 08:00 - 12:0016:00 - 18:00
Saturday Closed
Sunday Closed

Public holidays

2014
Aug 25Closed
Dec 25Closed
Dec 26Closed
2015
Jan 01Closed

Out of hours

NHS 111 Service, for non-urgent medical out of hours advice - simply dial 111

If you have a medical emergency please dial 999

Last verified on 01/07/2014

Doctors

  • Dr Gurdev Saini
  • Dr Sanjit Palit
  • Dr Lata Patel
  • Dr Gurmeet Singh
  • Dr Nitika Silhi
  • Dr Mousumi Banerjee
  • Dr Winefride Saini

To read more about us and to find other staff members please view our staff page.

GPs at this practice

3 male and 4 female GPs

Additional languages spoken

Bengali, Gujarati, Hindi, Punjabi, Urdu

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is not available Order or view repeat prescriptions online
  • Online access to medical records: Data not available Online access to medical records
  • Online access to view test results is not available Online access to view test results

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: HSCIC

Latest news

My Health London Logo

If you wish to view more information about this practice, including additional outcome standards, please go to the myhealthlondon website

Last updated on 28 June 2012.

Letter of apology to our Patients

22nd July 2014

Dear Patients

We are very sorry to hear that our patients have been dissatisfied with our services for the past year or so. We are regretful that we have not been able to meet the requirements of patients and sincerely apologies to every one of you for any problems that you have encountered during this time.

The main concerns raised by our patients have been the 0844 telephone system and problems with appointment access.

Firstly, we are very pleased to announce that this month we have changed over to a local rate telephone number and have scrapped the old 0844 system. Our new telephone number is 01708 208669. We have also employed a new member of staff for the Reception Team and we hope that this will reduce the length of time patients spend waiting to get through to a member of the team.

As for the appointment system, we have taken a series of measures to increase the amount of appointments we have available each day. We have currently reduced appointment waiting times for a routine appointment from 6 weeks to 3 weeks and we are hoping that by September this will be further reduced to 7-10 working days.

We have changed the appointment system so that each day there are a number of on the day appointments available for emergencies in addition to the computer system releasing appointments a week in advance. This will enable people to secure appointments within 7 days. These will be available on a first come, first serve basis.

The GPs have already increased their clinic times from 2 ½ hours each morning to 3 hours with appointments starting at 8.30am and Dr Saini has increased his Friday morning clinic to 4 hours with appointments starting at 7.10am. This in effect means that each GP has an extra three appointments every day and that there are approximately 60 extra appointments each week being provided by the Partners and salaried GPs.

We have also advertised for one full time salaried GP and they should be in place by mid-September. This new additional GP to the Practice should provide an extra 120 appointments per week.

We have also employed a locum GP to provide additional cover every Monday, which will result in a further 32 appointments every Monday.

We again apologies for any inconveniences experienced last year. We hope that the increase in appointments will help ease the stress felt by both patients and staff alike, especially the reception team, who have been under a great deal of pressure to meet and deal with the demand from patients caused by the lack of appointments.

We have a request to our patients - please can you cancel your appointment if you no longer need it. At present we are losing between 260 and 280 appointments per month. Availability of unwanted appointments will further ease the pressure on our appointment system. For your convenience you can telephone the surgery when it is closed and use the facility to leave an answer machine message to cancel your appointment.

We would like to assure everyone that the actions we have taken are permanent and the problems that we encountered last year we hope never happen again.

Yours faithfully

Dr G S Saini - Senior Partner

For and on behalf of Lynwood Medical Centre

Last updated on 22 July 2014.

New Telephone and Fax numbers

You will be pleased to learn that we have scrapped our 0844 telephone and fax numbers. Our new contact details are as follows:

Telephone - 01708 208669     Fax - 01708 765410

Last updated on 01 July 2014.

Key facts

Would recommend the surgery

45.1% - Among the worst

More on how we perform

We are currently accepting new patients

Please register during reception hours

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Latest reviews of this gp practice

Service

I have recently moved to the area and I have got to be honest I looked up the nearest surgery to me and it was lynwood medical centre aft...

14 August 2014

Worst surgery ever encountered

On hold for over ten minutes only for the call to be hung up! Was referred to a specialist and have been told to wait for a letter for ch...

6 August 2014

Very Poor Service

At least a 4 week wait for an appointment. Staff unhelpful and rude. I had an appointment booked for 4.20. The doctor pulled on to the dr...

5 August 2014

So very difficult to get a reply.

I have just given up after 27 mins on the telephone, I left it on loud speaker and had the normal, phrase etc but still no answer. I then...

25 July 2014

Waste of time

3 weeks wait for an appointment. The fact that their website states they are currently taking on more patients is an absolute joke, they...

21 July 2014

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 22 July 2014.

Information supplied by NHS Havering CCG