East Of England Ambulance Service NHS Trust

Telephone: * 0845 6013733
Address: Trust Headquarters, Whiting Way, Melbourn, Cambridgeshire, SG8 6NA
Website: http://www.eastamb.nhs.uk/

4.5 out of 5 stars

Based on 53 ratings for this trust


Emergency Ambulance

East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.  

We are one of the largest ambulance services in the UK.  Our dedicated staff are our biggest asset and provide services in six counties, Norfolk, Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk which is an area of about 7,500 square miles.  It encompasses tranquil rural retreats, busy seaside resorts and large urban conurbations.

Our varied and modern services are tailor-made for each community’s differing environmental and medical needs, from cycles to fast response cars, frontline ambulances, helicopters and emergency care practitioners.

We attend more than half a million emergency calls a year, and our patient transport service takes nearly three times that amount of patients to and from routine hospital appointments.

Trust Headquarters is at Melbourn, Cambridgeshire and there are local offices in Bedford, Chelmsford and Norwich.

Departments and services

The East of England Ambulance Service provides high quality emergency, urgent and primary care services.

Our aim is to be the recognised leader in emergency, urgent and out of hospital care in the East of England.

Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.

Our services fall into three broad areas:

Accident and Emergency, urgent response to 999 calls.

Non-Emergency Services and Primary Care, such as the Patient Transport Service and GP Out of Hours Service (Norfolk and parts of Essex)

Special Operations  such as the Hazardous Area Response Team (HART)


Latest reviews of this trust

Complete mistake that shouldn't have been made!!

I had a horse riding accident on the 20th August 2015 and fell badly on my back. My mum phoned the paramedics immediately and they came r...

28 August 2015

Disgraceful, uncaring & degrading treatment of 88yr old man.

Harlow to Royal Brompton hospital, London. Transport to and from by Essex Ambulance Service… If I could give nil stars in this review...

25 August 2015

Non arrival

I was driving home from work when I saw an elderly lady who had fallen off the kerb onto the road. I immediately went to her aid and call...

22 August 2015

excellent service

On the 7 June 2015 at 3 a.m. my Mum was found wandering the street, the police took her home kept her safe till we arrived & had called t...

20 August 2015

Call handling

last month my mother (in her 70s) fell and broke her leg in the middle of a field. My Dad called 999 and was asked if he could get her in...

17 August 2015

Quality of service at East Of England Ambulance Service NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

* Calls to 084 numbers are charged at a higher rate than standard calls on BT’s most popular call plan (BT Unlimited Anytime). Mobile and other providers' costs will vary and you should check the costs of calls with your provider.

Last updated on 30 June 2015.

Information supplied by East Of England Ambulance Service NHS Trust