East Of England Ambulance Service NHS Trust

Telephone: * 0845 6013733
Address: Trust Headquarters, Whiting Way, Melbourn, Cambridgeshire, SG8 6NA
Website: http://www.eastamb.nhs.uk/

4.5 out of 5 stars

Based on 44 ratings for this trust


Emergency Ambulance

East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.  

We are one of the largest ambulance services in the UK.  Our dedicated staff are our biggest asset and provide services in six counties, Norfolk, Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk which is an area of about 7,500 square miles.  It encompasses tranquil rural retreats, busy seaside resorts and large urban conurbations.

Our varied and modern services are tailor-made for each community’s differing environmental and medical needs, from cycles to fast response cars, frontline ambulances, helicopters and emergency care practitioners.

We attend more than half a million emergency calls a year, and our patient transport service takes nearly three times that amount of patients to and from routine hospital appointments.

Trust Headquarters is at Melbourn, Cambridgeshire and there are local offices in Bedford, Chelmsford and Norwich.


The East of England Ambulance Service provides high quality emergency, urgent and primary care services.

Our aim is to be the recognised leader in emergency, urgent and out of hospital care in the East of England.

Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.

Our services fall into three broad areas:

Accident and Emergency, urgent response to 999 calls.

Non-Emergency Services and Primary Care, such as the Patient Transport Service and GP Out of Hours Service (Norfolk and parts of Essex)

Special Operations  such as the Hazardous Area Response Team (HART)


Latest reviews of this trust

Excellent service from paramedic

We had an incident on 11/6/2015 and just wanted to say how excellently the service was. From our initial call to the speedy arrival of th...

12 June 2015

Head Injury

On Monday 4th May I slipped and fell heavily on my head. As I felt the back of my head it was wet and I realised that I had cut my head. ...

5 May 2015

Ambulance service

When in my workplace alone, I had to call an ambulance for a man I care for in a residential home, being new to the job as well, the para...

20 April 2015

Treatment given by crew

My Gp in Snettisham called 999 for an ambulance to take me to hospital after a suspected heart attack . I am very impressed by the care g...

10 April 2015

Big Thankyou

I would really like to thank two members of staff for their amazing care and kindness when I was rushed to Papworth Hospital early Wednes...

5 March 2015

Quality of service at East Of England Ambulance Service NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

* Calls to 084 numbers are charged at a higher rate than standard calls on BT’s most popular call plan (BT Unlimited Anytime). Mobile and other providers' costs will vary and you should check the costs of calls with your provider.

Last updated on 30 June 2015.

Information supplied by East Of England Ambulance Service NHS Trust