East Of England Ambulance Service NHS Trust

0845 6013733 This is a premium rate number and may have a higher than normal call charge. The provider has not provided details of the charge. Trust Headquarters, Whiting Way , Melbourn, Cambridgeshire, SG8 6NA

4 out of 5 stars

Based on 54 ratings for this trust


Emergency Ambulance

East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.  

We are one of the largest ambulance services in the UK.  Our dedicated staff are our biggest asset and provide services in six counties, Norfolk, Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk which is an area of about 7,500 square miles.  It encompasses tranquil rural retreats, busy seaside resorts and large urban conurbations.

Our varied and modern services are tailor-made for each community’s differing environmental and medical needs, from cycles to fast response cars, frontline ambulances, helicopters and emergency care practitioners.

We attend more than half a million emergency calls a year, and our patient transport service takes nearly three times that amount of patients to and from routine hospital appointments.

Trust Headquarters is at Melbourn, Cambridgeshire and there are local offices in Bedford, Chelmsford and Norwich.

Departments and services

The East of England Ambulance Service provides high quality emergency, urgent and primary care services.

Our aim is to be the recognised leader in emergency, urgent and out of hospital care in the East of England.

Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.

Our services fall into three broad areas:

Accident and Emergency, urgent response to 999 calls.

Non-Emergency Services and Primary Care, such as the Patient Transport Service and GP Out of Hours Service (Norfolk and parts of Essex)

Special Operations  such as the Hazardous Area Response Team (HART)


Latest reviews of this trust

Ambulance response time

On Monday, 9thMay, my husband aged 86 had a fall at 12.15 pm. He suffers from neuropathy (due to statins). The paramedics were called as...

16 May 2016

Amazing responsive service

I had to call 999 as my partner had suspected heart attack the response was amazing the two crew members really calmed a difficult situat...

30 March 2016

Great service with caring professional Paramedics

I'd like to thank the ambulance crew from Wisbech that responded to my 999 call on Saturday 12th March. They arrived promptly even though...

14 March 2016

fantastic crew

Last night at 12.30 we had to use the ambulance service because of another suspected stroke . The crew from Wisbech were professional , r...

9 March 2016

Mother waited 7 hrs to attend for dislocated hip

There was a totally in adequate response to calls at 1530 then 1730 then 2030 until family members pressed the ambulance service for a r...

4 March 2016

Quality of service at East Of England Ambulance Service NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 30 June 2015.

Information supplied by East Of England Ambulance Service NHS Trust