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West Midlands Ambulance Service NHS Foundation Trust

Telephone: 01384 215555
Address: Waterfront Business Park, Waterfront Way, Brierley Hill, West Midlands, DY5 1LX

4.5 out of 5 stars

Based on 33 ratings for this trust


WMAS Ambulance

West Midlands Ambulance Service NHS Trust was authorised as a Foundation Trust in January 2013 and in line with the provisions of the Health and Social Care Act 2012, licensed as a provider of NHS Services on 1st April 2013.  As an organisation, we were formed in 2006 bringing four previous services together.

The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.

As the regions emergency ambulance service, we respond to around 3,000 '999' calls each day.  To manage that level of demand, we employ approximately 4,000 staff and operate from 16 new fleet preparation hubs across the region and a network of over 90 Community Ambulance Stations.

Many people still think ambulance services only take patients to hospital.  In fact, less than 60% of our patients end up going to an emergency department with the rest either being treated at the scene, given advice over the phone or taken to another service such as a GP or minor injuries unit.

We provide the NHS 111 service across the region, except in Staffordshire.  111 makes it easier for you to access local NHS healthcare services when it is not an emergency.  It is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.

We also provide non-emergency patient transport services across some parts of the region for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.  Our staff complete approximately 700,000 non-emergency patient journeys each year.

As a Foundation Trust, everyone living in the West Midlands region can have a say in how the service develops. For more information, please contact us by email at

Latest reviews of this trust

Many thanks

On Monday, 17th August 2015 my husband fell in the kitchen badly hurting his left leg. He was in so much pain I was unable to lift him b...

18 August 2015

Won't hear a bad word said

On 2nd Aug at 7am I was knocked off my bicycle by a car An ambulance attended the scene and the crew were a credit to the service as the...

17 August 2015

Didn't Notify Next of Kin of Hospital Admission

My 90 year old Mum was taken into hospital at approx 6pm on Friday 31st July, the Carers from her care home were present and they notifie...

1 August 2015

Excellent, speedy and professional service, truly superb!

I collapsed at home last night, my wife called 999 and a fast response unit came out to me in about 4 minutes! They made sure I was as co...

31 July 2015

very caring staff

I had to call ambulance to my mother in low who is suffering from parkinsons. The operator and the ambulance staff went out of their way...

23 July 2015

Quality of service at West Midlands Ambulance Service NHS Foundation Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 29 June 2015.

Information supplied by West Midlands Ambulance Service NHS Foundation Trust