West Midlands Ambulance Service NHS Foundation Trust

Telephone: 01384 215555
Address: Waterfront Business Park, Waterfront Way, Brierley Hill, West Midlands, DY5 1LX
Website: http://www.wmas.nhs.uk/

4.5 out of 5 stars

Based on 37 ratings for this trust


WMAS Ambulance

West Midlands Ambulance Service NHS Trust was authorised as a Foundation Trust in January 2013 and in line with the provisions of the Health and Social Care Act 2012, licensed as a provider of NHS Services on 1st April 2013.  As an organisation, we were formed in 2006 bringing four previous services together.

The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.

As the regions emergency ambulance service, we respond to around 3,000 '999' calls each day.  To manage that level of demand, we employ approximately 4,000 staff and operate from 16 new fleet preparation hubs across the region and a network of over 90 Community Ambulance Stations.

Many people still think ambulance services only take patients to hospital.  In fact, less than 60% of our patients end up going to an emergency department with the rest either being treated at the scene, given advice over the phone or taken to another service such as a GP or minor injuries unit.

We provide the NHS 111 service across the region, except in Staffordshire.  111 makes it easier for you to access local NHS healthcare services when it is not an emergency.  It is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.

We also provide non-emergency patient transport services across some parts of the region for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.  Our staff complete approximately 700,000 non-emergency patient journeys each year.

As a Foundation Trust, everyone living in the West Midlands region can have a say in how the service develops. For more information, please contact us by email at foundationtrust@wmas.nhs.uk

Latest reviews of this trust

help needed when suffering from central chest pains

I rung 999 on Thursday 8th October as I had central chest pain which woke me up at 6.30am, I took a spray of gtn spray as that did no...

9 October 2015

Excellent Patient Care Monday 28 September

My family would like to thank the paramedic and ambulance staff who responded to a call at around 1.00am on Monday 28 September 2015. ...

2 October 2015

Wonderful reassuring service

I am a qualified nurse aged 61, still working full time. I am awaiting cardiology investigations after a "queer turn" at work 6...

25 September 2015

Excellent Service

Many thanks to two members of staff for your excellent customer care on Friday 18th September when you assisted my mother and took us to ...

21 September 2015

Great professionals

A paramedic attended to my husband last night, we would like to thank them for their professionalism & their mannerism, he certainly put ...

3 September 2015

Quality of service at West Midlands Ambulance Service NHS Foundation Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 29 June 2015.

Information supplied by West Midlands Ambulance Service NHS Foundation Trust