West Midlands Ambulance Service NHS Foundation Trust

01384 215555 Waterfront Business Park, Waterfront Way , Brierley Hill, West Midlands, DY5 1LX
http://www.wmas.nhs.uk/

4.5 out of 5 stars

Based on 57 ratings for this trust

Overview

WMAS Ambulance

West Midlands Ambulance Service NHS Trust was authorised as a Foundation Trust in January 2013 and in line with the provisions of the Health and Social Care Act 2012, licensed as a provider of NHS Services on 1st April 2013.  As an organisation, we were formed in 2006 bringing four previous services together.

The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.

As the regions emergency ambulance service, we respond to around 3,000 '999' calls each day.  To manage that level of demand, we employ approximately 4,000 staff and operate from 16 new fleet preparation hubs across the region and a network of over 90 Community Ambulance Stations.

Many people still think ambulance services only take patients to hospital.  In fact, less than 60% of our patients end up going to an emergency department with the rest either being treated at the scene, given advice over the phone or taken to another service such as a GP or minor injuries unit.

We provide the NHS 111 service across the region, except in Staffordshire.  111 makes it easier for you to access local NHS healthcare services when it is not an emergency.  It is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.

We also provide non-emergency patient transport services across some parts of the region for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.  Our staff complete approximately 700,000 non-emergency patient journeys each year.

As a Foundation Trust, everyone living in the West Midlands region can have a say in how the service develops. For more information, please contact us by email at foundationtrust@wmas.nhs.uk

Latest reviews of this trust

The Team based at Russells Hall are fantastic!!

I got into a bit of trouble whilst out cycling yesterday (26 March). A passing ambulance crew spotted me and stopped to offer help, which...

27 March 2017

Thank you to all the staff for exemplary care

My wife presented all symptoms of a stroke, dialled 999 requested ambulance, arrived very quickly and took us to A and E. We would like t...

20 March 2017

Looking after Mom

A big thank you to your staff who arrived within 5 minutes of me calling to say she couldn't breathe.Very professional and reassuring.Tha...

3 March 2017

Very disappointed

An ambulance crew attended my daughter in who lives in the Burton area in the early hours. My daughter who suffers from epilepsy lost all...

2 March 2017

Ten out of ten for professionalism and kindness.

The crew of three who looked after me in my home, in the ambulance and briefly in RSH on the evening of Wed 22nd of Feb were efficient , ...

24 February 2017

Quality of service at West Midlands Ambulance Service NHS Foundation Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 29 June 2016.

Information supplied by West Midlands Ambulance Service NHS Foundation Trust