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East Of England Ambulance Service NHS Trust

0845 6013733 This is a premium rate number and may have a higher than normal call charge. The provider has not provided details of the charge. Trust Headquarters, Whiting Way , Melbourn, Cambridgeshire, SG8 6NA

4.5 out of 5 stars

Based on 54 ratings for this trust


Emergency Ambulance

East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.  

We are one of the largest ambulance services in the UK.  Our dedicated staff are our biggest asset and provide services in six counties, Norfolk, Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk which is an area of about 7,500 square miles.  It encompasses tranquil rural retreats, busy seaside resorts and large urban conurbations.

Our varied and modern services are tailor-made for each community’s differing environmental and medical needs, from cycles to fast response cars, frontline ambulances, helicopters and emergency care practitioners.

We attend more than half a million emergency calls a year, and our patient transport service takes nearly three times that amount of patients to and from routine hospital appointments.

Trust Headquarters is at Melbourn, Cambridgeshire and there are local offices in Bedford, Chelmsford and Norwich.

Departments and services

The East of England Ambulance Service provides high quality emergency, urgent and primary care services.

Our aim is to be the recognised leader in emergency, urgent and out of hospital care in the East of England.

Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.

Our services fall into three broad areas:

Accident and Emergency, urgent response to 999 calls.

Non-Emergency Services and Primary Care, such as the Patient Transport Service and GP Out of Hours Service (Norfolk and parts of Essex)

Special Operations  such as the Hazardous Area Response Team (HART)


Latest reviews of this trust

Very poor response

My daughter phoned 999 about 5pm on Thursday 24 November when we suspected our 8 month old grand daughter may have swallowed a tiny heari...

28 November 2016

2 ambulances in a week with my son and other half

Absolutely brilliant. On sunday My son had banged his head and showing signs of concussion, they sent a paramedic straight away and my so...

18 November 2016

An 83 year old waits for two hours in the cold

My father had a fall at a petrol station yesterday (Sat 12 Nov). An ambulance was called immediately and the operator told them to leave...

13 November 2016

Top grade service in Cringleford,Norwich

During the morning of Tuesday 9th Nov I had a fainting episode and some fitting whilst unconscious.The ambulance arrived within six minut...

10 November 2016


I was taken ill on the A1 (M) on 3rd Nov and was looked after by a fantastic crew from EEAST Peterborough (a student paramedic and their ...

7 November 2016

Quality of service at East Of England Ambulance Service NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 30 June 2016.

Information supplied by East Of England Ambulance Service NHS Trust