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East Of England Ambulance Service NHS Trust

0845 6013733 This is a premium rate number and may have a higher than normal call charge. The provider has not provided details of the charge. Trust Headquarters, Whiting Way , Melbourn, Cambridgeshire, SG8 6NA

4.5 out of 5 stars

Based on 51 ratings for this trust


Emergency Ambulance

East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.  

We are one of the largest ambulance services in the UK.  Our dedicated staff are our biggest asset and provide services in six counties, Norfolk, Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk which is an area of about 7,500 square miles.  It encompasses tranquil rural retreats, busy seaside resorts and large urban conurbations.

Our varied and modern services are tailor-made for each community’s differing environmental and medical needs, from cycles to fast response cars, frontline ambulances, helicopters and emergency care practitioners.

We attend more than half a million emergency calls a year, and our patient transport service takes nearly three times that amount of patients to and from routine hospital appointments.

Trust Headquarters is at Melbourn, Cambridgeshire and there are local offices in Bedford, Chelmsford and Norwich.

Departments and services

The East of England Ambulance Service provides high quality emergency, urgent and primary care services.

Our aim is to be the recognised leader in emergency, urgent and out of hospital care in the East of England.

Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.

Our services fall into three broad areas:

Accident and Emergency, urgent response to 999 calls.

Non-Emergency Services and Primary Care, such as the Patient Transport Service and GP Out of Hours Service (Norfolk and parts of Essex)

Special Operations  such as the Hazardous Area Response Team (HART)


Latest reviews of this trust

Ambulance crew

We called 111 for my son who hit his head yesterday and started vomiting and had blurry vision. The ambulance crew that were called by 11...

22 October 2016

Thank you

This morning I had reason to call for an ambulance for my wife who was showing the symptoms of a. heart attack. The two paramedics manni...

5 October 2016

Absolutely brilliant service and some!

My wife fell over on Saturday night and broke her ankle while dancing. Unfortunately the ambulance was slow in getting to us but that's n...

19 September 2016

Stuck in the mud!

Please accept my sincere thanks for the help of your paramedic practitioner who was on duty last Saturday 3rd September. I was stuck in t...

10 September 2016

Swift, professional and discrete

At about 8.50 on the morning of the 9th August, 2016, I came downstairs and found my husband lying in the garden. I knew at once that he ...

29 August 2016

Quality of service at East Of England Ambulance Service NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 30 June 2016.

Information supplied by East Of England Ambulance Service NHS Trust