East Of England Ambulance Service NHS Trust

0845 6013733 This is a premium rate number and may have a higher than normal call charge. The provider has not provided details of the charge. Trust Headquarters, Whiting Way , Melbourn, Cambridgeshire, SG8 6NA

4.5 out of 5 stars

Based on 57 ratings for this trust


Emergency Ambulance

East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.  

We are one of the largest ambulance services in the UK.  Our dedicated staff are our biggest asset and provide services in six counties, Norfolk, Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk which is an area of about 7,500 square miles.  It encompasses tranquil rural retreats, busy seaside resorts and large urban conurbations.

Our varied and modern services are tailor-made for each community’s differing environmental and medical needs, from cycles to fast response cars, frontline ambulances, helicopters and emergency care practitioners.

We attend more than half a million emergency calls a year, and our patient transport service takes nearly three times that amount of patients to and from routine hospital appointments.

Trust Headquarters is at Melbourn, Cambridgeshire and there are local offices in Bedford, Chelmsford and Norwich.

Departments and services

The East of England Ambulance Service provides high quality emergency, urgent and primary care services.

Our aim is to be the recognised leader in emergency, urgent and out of hospital care in the East of England.

Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.

Our services fall into three broad areas:

Accident and Emergency, urgent response to 999 calls.

Non-Emergency Services and Primary Care, such as the Patient Transport Service and GP Out of Hours Service (Norfolk and parts of Essex)

Special Operations  such as the Hazardous Area Response Team (HART)


Latest reviews of this trust

Friday 6 January 2017

My husband was taken ill early morning on 6 January 2017 and I called 111 to ask for a doctor to call. The person at 111 summoned the...

10 January 2017

Fantastic service from paramedics on 070117

I had to call out the ambulance service on 7th January - a Saturday night! The call staff were absolutely brilliant and stayed with me on...

9 January 2017


I felt unwell whilst getting dressed for work . Next thing I knew I was was waking up in AAU the following day with a sore arm & a cracki...

8 January 2017

Just amazing

I had never been in the position to have to use the service before. I have a few medical conditions and at the time the paramedics attend...

4 January 2017

Rescue in Southey Woods.

Thank you to the brilliant team who came to the rescue of my husband when he slipped and broke his ankle last Tuesday in the woods. The s...

2 January 2017

Quality of service at East Of England Ambulance Service NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 30 June 2016.

Information supplied by East Of England Ambulance Service NHS Trust