East Of England Ambulance Service NHS Trust

0845 6013733 This is a premium rate number and may have a higher than normal call charge. The provider has not provided details of the charge. Trust Headquarters, Whiting Way , Melbourn, Cambridgeshire, SG8 6NA

4 out of 5 stars

Based on 65 ratings for this trust


Emergency Ambulance

East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.  

We are one of the largest ambulance services in the UK.  Our dedicated staff are our biggest asset and provide services in six counties, Norfolk, Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk which is an area of about 7,500 square miles.  It encompasses tranquil rural retreats, busy seaside resorts and large urban conurbations.

Our varied and modern services are tailor-made for each community’s differing environmental and medical needs, from cycles to fast response cars, frontline ambulances, helicopters and emergency care practitioners.

We attend more than half a million emergency calls a year, and our patient transport service takes nearly three times that amount of patients to and from routine hospital appointments.

Trust Headquarters is at Melbourn, Cambridgeshire and there are local offices in Bedford, Chelmsford and Norwich.

Departments and services

The East of England Ambulance Service provides high quality emergency, urgent and primary care services.

Our aim is to be the recognised leader in emergency, urgent and out of hospital care in the East of England.

Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.

Our services fall into three broad areas:

Accident and Emergency, urgent response to 999 calls.

Non-Emergency Services and Primary Care, such as the Patient Transport Service and GP Out of Hours Service (Norfolk and parts of Essex)

Special Operations  such as the Hazardous Area Response Team (HART)


Latest reviews of this trust

Almost 3 hour wait for Ambulance

Last night my mothers care home telephoned 111 at 2215 they advised they were calling the paramedics. My mother is 83 and has a very adva...

14 April 2017

The NHS is FAB ??

Has to ring for an ambulance on 26/03 for my son. Within minutes they arrived and took control. We are quick to moan about things but no...

5 April 2017

Excellent service

My wife was seen by a paramedic tonight after collapsing. The paramedic was very caring, professional, re-assuring and thorough. They wer...

25 March 2017

Outshone all the other medical staff I encountered

I had had an horrendous time navigating the emergency medical advice I needed for my elderly mum. She was taken ill in the early hours of...

11 March 2017

Caring professional paramedics

I was visited by the paramedics following 3 calls to 111 service on Saturday 18th February 2017. They were very helpful and caring, they ...

6 March 2017

Quality of service at East Of England Ambulance Service NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 30 June 2016.

Information supplied by East Of England Ambulance Service NHS Trust