Royal Free Hospital

Telephone: 020 7794 0500
Address: Pond Street, London, NW3 2QG
Website: http://www.royalfree.nhs.uk/

4 out of 5 stars

Based on 210 ratings for this hospital

Overview

Contact details, map and directions

Royal Free Hospital

Tel: 020 7794 0500   Fax: 020 7830 2468

Address: Pond Street, London, NW3 2QG

Website: http://www.royalfree.nhs.uk/

Email: rfh.pals@nhs.net

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Quality of service at Royal Free Hospital

Care Quality Commission national standards

All standards met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

99% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

103% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.68% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

7.22% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Inpatient

41 from 741 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience
More detail

Friends and Family Test score: A&E

37 from 2158 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience

Friends and Family Test score: Maternity

Latest reviews of this hospital

Disappointing pain management.

Let me say I have been attending this hospital since 2010, the doctors at pain management and the secretaries and even some nurses were a...

18 August 2014

Colonoscopy

Very impressed with whole team - 'prep' nurse reassured me about procedure and made me laugh, consultant also very friendly and calming. ...

17 August 2014

efficient service

In london on holiday saw a GP promptly within 40 mins who listened to my symptoms and involved me in decision concerning medications to t...

12 August 2014

Positive experience

Friendly helpful and polite staff. Clean and organised place.

10 August 2014

pals donta nswer the phones

I have tried calling the Pals, patient advice and liaison service but they have been on voice mail for the last few weeks. Can you ple...

7 August 2014

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Last updated on 18 June 2010.

Information supplied by Royal Free London NHS Foundation Trust