Chesterfield Royal Hospital

Telephone: 01246 277271
Address: Calow, Top Road, Chesterfield, Derbyshire, S44 5BL
Website: http://www.chesterfieldroyal.nhs.uk

3.5 out of 5 stars

Based on 54 ratings for this hospital

News:

  • High-Quality, Safe and Compassionate Care

Overview

Our Proud to Care values include compassion, dignity and respect

Our Journey

What sort of hospital do we want to be?

A first-class district general hospital (DGH) – the model for what a DGH can be in the service of its community – delivering sustainable high quality clinical care, offering an exceptional experience for our patients; and creating a great place for our staff to work.

How will we do this?

We have six objectives to achieve our aim.

For our patients & our community we will:
1. Provide high-quality, safe and person-centred care;
2. Deliver sustainable, appropriate and high-performing services; and
3. Build on existing partnerships and create new ones to deliver better care.


For our hospital & our staff we will:
4. Support and develop our staff;
5. Manage our money wisely, foster innovation and become more efficient to improve quality of care
6. Provide an infrastructure to support delivery.

How do we show that we are Proud to CARE?
At Chesterfield Royal our Proud to CARE ethos is at the heart of how we run the hospital – looking after our patients & taking care of our staff:

Compassion

  • Compassionate care delivered with professionalism and a positive, friendly attitude
  • Care that preserves dignity and respects the person; putting patients at the heart of all we do
  • Respecting the unique and individual contribution that each of our staff members make – fair, positive and inclusive, recognising diversity and using it to enrich our organisation

Achievement

  • Excellent care, safe services and a positive experience every time
  • Exceeding expectations by delivering first-class performance, bettering national standards through innovation and ingenuity

Relationships

  • An open and honest relationship with our patients, staff, partners and our communities
    Working in partnership in the interests of our patients
  • Acting in a socially responsible way and meeting our commitments to the local community.

Environment

  • Providing a hospital environment that is modern, clean and safe conducive to care and recovery; and a good place to work.

Contact details, map and directions

Chesterfield Royal Hospital

Tel: 01246 277271   Fax: 01246 512737

Address: Calow, Top Road, Chesterfield, Derbyshire, S44 5BL

Website: http://www.chesterfieldroyal.nhs.uk

Email: crhft.communications@nhs.net

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Latest news

High-Quality, Safe and Compassionate Care

We already display planned and actual staffing numbers for each shift - so our patients and visitors

Nursing, midwifery and care staffing review

In April 2014, our fourth staffing review paper was presented to the Board of Directors - as part of our on-going commitment to providing high-quality, safe and compassionate care on our wards.

This paper included some clear recommendations for the children’s and adult wards - to make sure we have the right staff, with the right skills, in the right place, at the right time.

As a result of this review, the Board made a decision to invest an extra £1.7Million in staffing. You can read about this investment here.

The Board paper and full details of the review can be downloaded here:

Associated document

Nursing Staffing Review (.pdf, 607.53 KB)

Last updated on 07 May 2014.

Quality of service at Chesterfield Royal Hospital

This hospital is managed by Chesterfield Royal Hospital NHS Foundation Trust

Care Quality Commission national standards

Some standards not met
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of non registered nurse day hours filled as planned (Hospital)

103% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

89% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of non registered nurse night hours filled as planned (Hospital)

104% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

0.00% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

7.71% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test score: Inpatient

73 from 435 responses - Scores can range from -100 to +100. The higher the score, the better reported patient experience
More detail

Friends and Family Test score: A&E

56 from 740 responses - Scores can range from -100 to +100. The higher thye score, the better reported patient experience

Friends and Family Test score: Maternity

Some services at this hospital are provided by other trusts. See the full list of departments for more information.

Latest reviews of this hospital

Getting it right most of the time

Overall, my stay was a pleasant one. The care provided to me from admission to discharge was excellent, so far as I can judge. I underwe...

16 July 2014

Excellent

This department is fantastic all the staff are friendly and very reassuring. It is very well organised. The consultant I saw was very exp...

18 June 2014

hasland ward

My dad recently spent time on both intensive care and Hasland ward, the care he received was amazing, kind, caring, considerate reassurin...

15 June 2014

Eye Clinic

I have been seen on a number of occasions in the Chesterfield eye clinic. Each time I have been seen promptly and the staff have been ca...

5 June 2014

Rude and demeaning

Called their A&E for advice as my partner was in extreme pain. They were rude and treat him like an idiot. He was lectured, talked down t...

2 June 2014

Nearby Hospitals

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Last updated on 07 May 2014.

Information supplied by Chesterfield Royal Hospital NHS Foundation Trust