St Helier Hospital

Telephone: 020 8296 2000
Address: Wrythe Lane, Carshalton, Surrey, SM5 1AA
Website: http://www.epsom-sthelier.nhs.uk

3.5 out of 5 stars

Based on 103 ratings for this hospital

Overview

St Helier Hospital

St Helier Hospital is a large general teaching hospital in south-west London which offers a full range of acute services for adults and children.

It is the largest hospital of the Trust and shares the site with Queen Mary's Hospital for Children.

St Helier is home to a 24-hour accident and emergency department, a newly refurbished maternity unit and a comprehensive range of diagnostic facilities within pathology and radiology (including MRI and CT scanning, ultrasound and vascular diagnostic services).

All emergency surgery in the Trust is performed at St Helier.

The renal unit provides acute renal care and dialysis and is integrated with the St George's Hospital transplantation programme.

The hospital is going from strength to strength and performing well in the vast majority of the Government's key standards for providing high quality care to patients.

Contact details, map and directions

St Helier Hospital

Tel: 020 8296 2000   Fax: 020 8641 4546

Address: Wrythe Lane, Carshalton, Surrey, SM5 1AA

Website: http://www.epsom-sthelier.nhs.uk

Email: pals@epsom-sthelier.nhs.uk

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Departments and services

St Helier Hospital offers a wide range of services, including both inpatient, outpatient, specialist and general medical care.

To search for a specific treatment, use our full list of departments

Quality of service at St Helier Hospital

Care Quality Commission Inspection Ratings

% of registered nurse day hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of registered nurse night hours filled as planned (Hospital)

94% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of Unregistered care staff night hours filled as planned (Hospital)

118% of planned level - This shows how well the ward's staffing requirements are being met
Ward level breakdown

% of patients who have been hurt in a fall in the last 3 days

2.2% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

3.61% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

94%Patients recommend this hospital. 397 responses.

Friends and Family Test score: A&E

95%Patients recommend this hospital. 914 responses.

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

75% of staff would recommend this organisation as a place to be treated. 450 responses. 4460 staff work at this organisation.

Friends and Family Test score: Staff - Work

58% of staff would recommend this organisation as a place to work. 450 responses. 4460 staff work at this trust.

Latest reviews of this hospital

May as well have been seen by robots!

Attended for an outpatient appointment in Springall Unit. The only person who smiled or showed any human traits was a medical student. ...

18 February 2015

Hospital experience

I had a very traumatic experience in the hospital, staff are very rude. Had very bad stomachache and went to A&E My head was spinning ba...

15 February 2015

Hospital feedback

At had a very traumatic experience. There was a group of nurses in A&E that were so rude and unprofessional. They refuse to call the doct...

28 January 2015

Denied Family's repeated requests for information

Relative rushed in to A&E over Christmas, good care, transferred to AMU, investigations quickly carried out, things were looking hopeful-...

25 January 2015

A&E brilliant, shame about attitude of staff on wards!

Cannot fault staff in A and E who treated mother after another fall with respect and dignity. Just a shame that on moving to various ward...

19 January 2015

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Last updated on 19 March 2014.

Information supplied by Epsom and St Helier University Hospitals NHS Trust