New Cross Hospital

Telephone: 01902 307999
Address: Wednesfield Road, Heath Town, Wolverhampton, West Midlands, WV10 0QP
Website: http://www.royalwolverhamptonhospitals.nhs.uk

3.5 out of 5 stars

Based on 273 ratings for this hospital

Overview

The Royal Wolverhampton NHS Trust is one of the leading acute and community trusts in the region. Employing more than 6,700 staff we provide a comprehensive range of community, acute and specialist services for the people of Wolverhampton, the wider Black Country, South Staffordshire, North Worcestershire and Shropshire. .

Nationally recognised for providing excellence in healthcare and one of only 7 Trusts in the UK chosen to be a showcase hospital for infection prevention we are justifiably proud of our achievements to date. Patient safety and quality of care are at the top of our agenda.  We have achieved NHSLA level 2 for our general services and NHSLA level 1 for our maternity services. Our campaign to reduce Hospital Acquired Infections and save lives has significantly improved the quality of service for our patients.  

We recognise that patients have choices to make about where they seek treatment and we want our hospital to be your first choice.

 

Our Vision -  

An NHS organisation that continually strives to improve patients' experiences and outcomes

Our Values -

Patients are at the centre of all we do

We will be innovative in how we work

Working together we deliver top quality services

We create an environment in which people thrive

Contact details, map and directions

New Cross Hospital

Tel: 01902 307999   Fax: 01902 695600

Address: Wednesfield Road, Heath Town, Wolverhampton, West Midlands, WV10 0QP

Website: http://www.royalwolverhamptonhospitals.nhs.uk

Email: Your.comments@rwh-tr.nhs.uk

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Quality of service at New Cross Hospital

Care Quality Commission inspection ratings

% of registered nurse day hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

108% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

90% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

125% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.11% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

5.98% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

91%Patients recommend this hospital. 1395 responses

Friends and Family Test score: A&E

81%Patients recommend this hospital. 1528 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

79%staff recommend this hospital for care. 1300 responses

Friends and Family Test score: Staff - Work

70%staff recommend this hospital as a place to work. 1300 responses

Friends and Family Test Score: Community

90%Patients recommend this hospital. 296 responses.

Friends and Family test score: Outpatients

91%Patients recommend this hospital. 11091 responses.

Latest reviews of this hospital

Attitude of nurse

I will be making a more formal complaint by the attitude of a paticular nurse in ward b8, my brother had a quadruple bypass and is still ...

20 August 2015

NHS something to be proud about

I went on to the Apply suite on 19/8/15 for a hernia operation. From start to finish from arriving at 6.40am and leaving at 6.30 the ser...

20 August 2015

very good care offered in rheumatology

Rheumatology clinic referral. Very good care was offered. Nurses and staff very polite and professional

19 August 2015

Eye examination testing for glaucoma

Received clear map and instructions before arriving to hospital, once there was able to locate destination easily. I was seen to straight...

19 August 2015

blood results

Have now been waiting in orthopaedics for 3 hrs for a blood result. The department is crowded and overstretched and I am taking up unnec...

10 August 2015

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Last updated on 20 February 2013.

Information supplied by The Royal Wolverhampton NHS Trust