New Cross Hospital

01902 307999 Wolverhampton Road, Heath Town , Wolverhampton, West Midlands, WV10 0QP
http://www.royalwolverhampton.nhs.uk/

3.5 out of 5 stars

Based on 348 ratings for this hospital

Overview

The Royal Wolverhampton NHS Trust is one of the leading acute and community trusts in the region. Employing more than 6,700 staff we provide a comprehensive range of community, acute and specialist services for the people of Wolverhampton, the wider Black Country, South Staffordshire, North Worcestershire and Shropshire. .

Nationally recognised for providing excellence in healthcare and one of only 7 Trusts in the UK chosen to be a showcase hospital for infection prevention we are justifiably proud of our achievements to date. Patient safety and quality of care are at the top of our agenda.  We have achieved NHSLA level 2 for our general services and NHSLA level 1 for our maternity services. Our campaign to reduce Hospital Acquired Infections and save lives has significantly improved the quality of service for our patients.  

We recognise that patients have choices to make about where they seek treatment and we want our hospital to be your first choice.

 

Our Vision -  

An NHS organisation that continually strives to improve patients' experiences and outcomes

Our Values -

Patients are at the centre of all we do

We will be innovative in how we work

Working together we deliver top quality services

We create an environment in which people thrive

Contact details, map and directions

New Cross Hospital

Tel: 01902 307999   Fax: 01902 695600

Address: Wolverhampton Road, Heath Town, Wolverhampton, West Midlands, WV10 0QP

Website: http://www.royalwolverhampton.nhs.uk/

Email: Your.comments@rwh-tr.nhs.uk

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Quality of service at New Cross Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

92% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

103% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

89% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

135% of planned level - This shows how well the ward's staffing requirements are being met

% of patients who have been hurt in a fall in the last 3 days

0.11% - Based on a monthly spot check survey of patients on the ward

% of patients being treated for a bed sore (pressure ulcer)

5.98% - Based on a monthly spot check survey of patients on the ward

Friends and Family Test: Inpatient

93%Patients recommend this hospital. 1084 responses

Friends and Family Test score: A&E

83%Patients recommend this hospital. 1407 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

86%staff recommend this hospital for care. 631 responses. 7974 staff work at this trust.

Friends and Family Test score: Staff - Work

72%staff recommend this hospital as a place to work. 631 responses. 7974 staff work at this trust.

Friends and Family Test Score: Community

83%Patients recommend this hospital. 229 responses.

Friends and Family test score: Outpatients

92%Patients recommend this hospital. 3642 responses.

Latest reviews of this hospital

one nurse was brilliant

Attended the ward for 2 nights with my daughter. The first night was awful,her meds administered late causing her fever to peak along wit...

24 March 2017

Excellent Care

My mother is currently in B8 Cardiology having had a heart bypass on Monday. She also spent 24 hours on ICCU. My family and my mum cannot...

24 March 2017

Urology outpatients appointment

I had an appointment today at new cross urology outpatients, the staff in this department are lovely everyone I seen was helpful reassuri...

22 March 2017

How staff treated my relative.

In the Therasic ward some of the nursing staff treated my relative appallingly,some times shouting at her and one nurse threatened to tak...

18 March 2017

Getting in touch with the physio dept

Trying to get in touch with the physio dept is a nightmare I had an accident in Shropshire and broke my leg the surgeons there said it wo...

17 March 2017

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Last updated on 20 February 2013.

Information supplied by The Royal Wolverhampton NHS Trust