Corfe Castle Surgery

01929 480441 Tom's Mead, West Street, Corfe Castle , Wareham, Dorset, BH20 5HH
Website address not added

5 out of 5 stars

Based on 19 ratings for this GP surgery

News:

  • Friend and Family Test
  • Complaints Policy
  • Privacy Statement

Overview

Opening times

Reception times

Monday 08:30 - 13:0014:00 - 18:30
Tuesday 08:30 - 13:0014:00 - 18:30
Wednesday 08:30 - 13:0014:00 - 18:30
Thursday 08:30 - 13:00
Friday 08:30 - 13:0014:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:30 - 10:3015:30 - 17:5018:30 - 19:00
Tuesday 08:30 - 10:3016:00 - 17:50
Wednesday 07:15 - 08:0008:30 - 10:3013:30 - 17:00
Thursday 08:30 - 10:30
Friday 08:30 - 10:3015:30 - 17:30
Saturday Closed
Sunday Closed

Public holidays

2017
Aug 28Closed
Dec 25Closed
Dec 26Closed

Out of hours

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Last verified on 13/07/2017

Doctors

  • Dr Mark Lepper
  • Dr Kathryn Armitage

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 1 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

Friend and Family Test

We welcome your comments, both positive and negative, as they let us know when we are doing well and where there is room for improvement.  The NHS Friends and Family Test is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.  Please answer the attached question and return to the surgery to assist us in obtaining some much valued feedback.

Alternatively, feel free to review us on this website.

Thank you in advance.

Associated document

Friends and family 2017-03.docx (.docx, 104.64 KB)

Last updated on 29 January 2015.

Complaints Policy

If you feel completing the Friends and Family Test is not enough, please see the attached leaflet which provides you with information on how to make suggestions, comments and complaints.

Associated document

How to Make Suggestions,Comments&Complaints - Leaflet Oct 2015.doc (.doc, 42 KB)

Last updated on 08 January 2015.

Privacy Statement

Please see attached our new Privacy Statement.

Associated document

Privacy Statement.pdf (.pdf, 58.25 KB)

Last updated on 02 January 2016.

July 2017

We are pleased to say that the Patient Participation Group (PPG) has now 9 members.  The group's aim is to make sure that the practice puts the patient and improving health at the heart of everything it does.  Paul Lurie is the chairman and is happy to be contacted via his e-mail plurie@btinternet.com.  They will be holding an open afternoon at the surgery in September so that patients can come along and find out more information on what they do.  It will be a useful time for patients to give general feedback on the surgery in general.  We will display a poster in the surgery to let everyone know the date and time as soon as the date has been confirmed.

Many thanks

Tina Sturgeon

Last updated on 13 July 2017.

June 2017

We are pleased to welcome Tina Usher to our Nursing team. Tina has joined to surgery as a trainee Practice Nurse, she will be working on a Monday morning and all day Friday. We hope it doesn't cause too much confusion as yet again we have 2 nurses called Tina!

Our phlebotomy clinics from July will increase from 2 mornings a week to 3 mornings as Lucy is now fully trained as a phlebotomist.

Many of you would have met our regular Locum GP David Grice who mainly works on a Wednesday but also helps to cover any annual leave.  We feel it is important to have the same locum GP as far as possible.  This has increased our appointment availability for GP's as we now have 2 GP's on Mondays, Wednesdays and Fridays.

Many thanks

Tina Sturgeon

14.6.17

Last updated on 15 June 2017.

May 2017

I would like to give you an update of staff within the surgery team.  We are saying goodbye to Nadine our new Practice Nurse as her husband's job is taking her away from Corfe Castle surgery.  Nadine is leaving us at the end of May and we wish her all the best in the future.  We are advertising for a new Practice Nurse to take her place and hope to recruit as soon as possible.

Unfortunately our new dispenser Elena decided to leave due to personal circumstances, we also wish her good luck for the future.  Our bank dispensers Anne and Anne-Marie continue to help out Kerry until we are able to recruit another dispenser.

Many thanks

Tina Sturgeon

Last updated on 14 May 2017.

April 2017

Happy Easter - just a reminder we are closed on Good Friday 14th April and Easter Monday 17th April. 

We will also be closed on the May Bank Holidays on Monday 1st May and Monday 29th May.

During these times (and whenever the surgery is closed) you can call 111 for non-urgent medical requirements (please do not call them for repeat medications requests).

For any life threatening emergencies please call 999 and ask for the ambulance service.

We are pleased to welcome Elena who has joined our dispensing team to work alongside Kerry.  This has meant our dispensing hours have been increased to help the ever growing list size for our surgery.  We are also training up Lucy (our receptionist) to become a phlebotomist which will in time enable us to increase our appointments for blood tests.

Many thanks

Tina Sturgeon

Last updated on 13 April 2017.

March 2017

Easter is approaching, we will therefore be closed this year on Good Friday14th April and Easter Monday 17th April.  Please ensure you have enough repeat medication for the long weekend.

During these times (and whenever the surgery is closed) you can call 111 for non-urgent medical requirements (please do not call them for repeat medication requests).

For any life threatening requirements please call 999 and ask for the ambulance service.

We are still looking to recruit a trained dispenser to work permantely alongside Kerry our lead dispenser but in the meantime Anne and Anne-Marie (previous employee's) continue to work as Bank dispensers to help the continued smooth running of our service.

Many thanks

Tina Sturgeon

Last updated on 15 March 2017.

February 2017

First of all I would like to thank all those who gave such positive feedback on the website, it is much appreciated.

As our surgery continues to expand we are in the process of expanding our surgery team.  We are looking at having another salaried GP to work alongside Dr Lepper and Dr Armitage.

A Patients Participation Group has also been established to enhance the fantastic work that the Friends of Corfe Castle Surgery are already doing.

Many thanks

Tina Sturgeon

Last updated on 15 February 2017.

January 2017

FLU

Anyone over the age of 65 or in the 'at risk' group can still receive their flu vaccine. Please telephone reception to book an appointment with the Nurse.

Congratulations to Melissa our receptionist who had a baby boy yesterday (Jack), he was 6 weeks early so she has obviously taken her maternity leave earlier than expected but we have Georgia already trained up in reception.

No other staff changes at present.

Many thanks

Tina Sturgeon

 

Last updated on 12 January 2017.

December 2016

Happy Christmas and a Happy New Year to everyone.

Just a reminder the surgery will be closed over the Christmas holidays from:-

6.30pm on Friday 23rd December until 8am on Wednesday 28th December

And the New Year holidays from:-

6.30pm on Friday 30th December until 8am on Tuesday

3rd January. 

During these times (and whenever the surgery is closed) you can call 111 for non-emergency requirements.  For any life threatening requirements please call 999 and ask for the ambulance service.

Please ensure you give at least 48 hours notice for ordering and collecting your medication during the festive season.

We would like to welcome Georgia to our reception team, she will be covering Mel who as many of you would have noticed is expecting a baby.  Mel will be leaving us at the end of January as she will be on maternity leave.

Also in dispensary you may have noticed that Anne has come out of retirement to help us out!  Anne-Marie will be leaving us as a permanent member of staff (due to personal reasons) but will continue as a Bank member the same as Anne.  We are looking to recruit another dispenser at this moment in time but with the help of Anne and Anne-Marie the dispensary will be able to run as normal in the meantime.

Happy Christmas

Many thanks

Tina Sturgeon

13.12.16

 

 

Last updated on 13 December 2016.

November 2016

Thank you for all of those who attended the open flu clinics this year.  We would appreciate any feedback on how you felt the clinics ran; positve or negative feedback appreciated.  If you still need the flu vaccine and haven't yet been contacted please just book in with reception for an appointment.

Don't forget we want your feedback continuously.  The Friends and Family Test is a way of gathering anonymous feedback from you about your recent experience of the Practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery driver, on our NHS Choices website or you answers can be entered online if you have online access (for those of you who don't, please ask at Reception for a login password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

In November we had 43 extremely likely, 3 likely, 1 extremely unlikely and 1 don't know.

Are you over 75? Do you want a full healthcheck?  Speak with Lucy on Reception for more information.

 

Many Thanks

Tina Sturgeon

Last updated on 24 November 2016.

October 2016

This month we were pleased to welcome James Hawkins our newest member of the dispensing team who will be working 2 days a week therefore expanding our dispensing team to 3.  James will work alongside Kerry and Anne-Marie.

Our flu clinic on Saturday was a great success, just a reminder we are holding another open flu clinic on Saturday 5th November from 9am - 12 midday.  Anyone over the age of 65 (before the end of March 2017) and anyone at 'risk' i.e. has COPD, Diabetes, Heart disease, Cancer are eligible for the flu vaccine.  Children aged 2,3 and 4 are also eligible for the nasal flu vaccine.  Please contact the surgery if you have any queries.

Many Thanks

Tina Sturgeon

 

Last updated on 13 October 2016.

September 2016

I am pleased to say that I am the new Practice Manager of Corfe Castle Surgery.  Many of the patients will know me as Tina1 the Practice Nurse who has been working for Corfe Castle Surgery now for 16 years.

I will continue to work as a Practice Nurse for 1 day a week and will work 3 days a week as the Practice Manager. 

We are pleased to welcome Nadine Slabber our newest member of the nursing team who will be working 3 mornings a week therefore expanding our nursing team to 4 nurses in total.

We have now received our flu vaccines and have already started vaccinating patients where appropriate.  We have 2 open flu clinic's from 9 - 12 on Saturday 8th October and 9 - 12 on 5th November.  Anyone over the age of 65 (before the end of March 2017) and anyone at risk i.e. patients with COPD, Asthma (if on inhaled steroid) Diabetes, Cancer, Heart disease are eligible for the vaccine.  Children aged 2,3, and 4 are eligible for nasal vaccine.

Please do just come along to the open flu clinic's as there is no booking system but we have 3 members of staff on all morning giving the flu vaccines so we anticipate a quick turnaround.

I will be working as a Practice Nurse at the flu clinic so hope to see many of you there.

Many Thanks

Tina Sturgeon

 

 

 

Last updated on 23 September 2016.

August 2016

It saddens me to say, this will be my last article as Practice Manager of Corfe Castle Surgery.  I have so enjoyed my time working at the Surgery and feel blessed to have been part of such a great team.  I wish all patients, friends and colleagues a happy and healthy future, until we meet again. 

My successor is a face you all know well… Tina will be taking over the management of the surgery whilst still doing a few nursing hours.  I know that she will do a supercalifragilisticexpialidocious job:  She already has a head start as she knows everything about everything in the surgery! 

I am sure you will all join me in wishing Tina the best of luck for her future role.

This year, late summer bank holiday is the 29th August:  Please ensure you have enough repeat medication for the long weekend and also put in any medication requests bearing in mind this additional closure.   

In June we had 131 FRIENDS AND FAMILY TEST completed by our patients and 130 patients said they were either EXTREMELY LIKELY or LIKELY to recommend our surgery.  Thank you to all of you who completed the test and left feedback.

Kicking off in September, Purbeck is taking the pledge again!  For 2016 we are asking you to 'take the pledge' to get up and get active in Purbeck.  Being active is all about having fun, with friends and family and is a great way to meet new people.  There will be a range of activities from aerobics to zorbing and everything in-between.  For further information and updates

visit www.purbeckpledge.org.uk

Many Thanks

Clare Tuck

11.7.16

Last updated on 01 August 2016.

July News

URGENT APPEAL

Do you have any free time?

Would you like to give something back to the community through volunteering?

The Friends of Corfe Castle Surgery are DESPERATELY short of drivers assist patients in getting to their appointments.  This is a vital service which is struggling with increasing requests.  A mileage rate is reimbursed (suggested scale provided) and no obligation is implied – you just help out when available.  Please contact Kathy Morris on 481159 and she will be happy to give you further information on how you can help. 

Surgery News

Kicking off in September, Purbeck is taking the pledge again!  For 2016 we are asking you to 'take the pledge' to get up and get active in Purbeck.  Being active is all about having fun, with friends and family and is a great way to meet new people.  There will be a range of activities from aerobics to zorbing and everything in-between.  For further information and updates

visit https://www.dorsetforyou.com/Purbeck-Pledge

The way we send text messages has changed and we hope you like the improvements that come with this change.  As well as patients being able to reply directly to a text message to cancel appointments, we can now send out Friends and Family Test requests and follow up questions.  This has shown a massive increase in uptake (101 responses last month and only 119 completed in the previous 3 months).

As mentioned, in May we had 101 FRIENDS AND FAMILY TEST completed by our patients and 100 patients said they were either EXTREMELY LIKELY or LIKELY to recommend our surgery.  Thank you to all of you who completed the test and left feedback.

Many Thanks

Clare Tuck

10.6.16

Last updated on 04 July 2016.

June News

More and more requests for medication are coming with an urgent item needed.  This is putting the team under immense pressure as we would not want you to go without medication but we have the 2 working-days minimum to ensure correct procedures are followed.  For example -

If you ask for medication on a

Monday morning         

     it will be ready for collection after Wed morning.

 

If you ask for medication on a

Wednesday afternoon 

     it will be ready for collection after Fri afternoon.

 

If you ask for medication on a

Friday morning                       

     it will be ready for collection after Tues morning.

 

Please bear this in mind when placing your orders and when planning your medication requests.  You can manage and order prescriptions online using your personal log in, please ask at Reception for further details.  If there is anything we can do to help with the planning or ordering of your medication, please do speak to a member of the Dispensary team.

The Dispensary (and telephone line) is open 8.30-12.30 for enquiries but medication can be collected at any time during Surgery opening hours.

In April we had 23 FRIENDS AND FAMILY TEST completed by our patients and all 23 patients said they were either EXTREMELY LIKELY or LIKELY to recommend our surgery.

Many Thanks

Clare Tuck

10.5.16

Last updated on 03 June 2016.

May News

Claire Goodall is now working with us as Receptionist covering the time Jen and Lucy are working in the Dispensary.  Please join us in giving her a warm welcome.

This year, early May bank holiday is the 2nd May and spring bank holiday is the 30th May:  Please ensure you have enough repeat medication for the long weekends and also put in any medication requests bearing in mind these additional closures.    

In March we had 44 FRIENDS AND FAMILY TEST completed by our patients and 43 patients said they were either EXTREMELY LIKELY or LIKELY to recommend our surgery.

Carer’s Week

Carer’s week is the 6th – 12th June.  If you are a patient of Corfe Castle Surgery and you would like information on our Carer’s Week Coffee, Cake and Chat afternoon, please contact the surgery for further information and so we can add you to the list so we know who many to cater for.  General information can be found at http://www.carersweek.org/

Many Thanks

Clare Tuck

12.4.16

Last updated on 04 May 2016.

April News

You may have already noticed but Jen (Medical Secretary) and Lucy (Receptionist) are working alongside Kerry and Anne-Marie in the Dispensary whilst studying towards a Dispensary Assistant qualification.  This is to help with the day to day workload but to also allow Kerry and Anne-Marie to take their annual leave.  Even though they have a crossover of duties, when they are doing each of their roles, they need to concentrate on the job that they are doing at that time.  Please be mindful of this as there will be times when they are unable to help with admin queries whilst in the Dispensary and vice-versa.

This year, early May bank holiday is the 2nd May and spring bank holiday is the 30th May:  Please ensure you have enough repeat medication for the long weekends and also put in any medication requests bearing in mind these additional closures.    

In February we had 52 FRIENDS AND FAMILY TEST completed by our patients and all 52 patients said they were EXTREMELY LIKELY to recommend our surgery.

Many Thanks

Clare Tuck

15.3.16

Last updated on 02 April 2016.

GP Earnings 2014-15

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working at Corfe Castle Surgery in the last financial year (2014-15) was £73,377 before tax and National Insurance. This is for one full time GP and 1 Locum GP who worked in the practice for more than six months.

Last updated on 23 March 2016.

March News

Please see attached this months Corfe Valley News submission

Associated document

2016-03 Corfe Valley News.pdf (.pdf, 106.76 KB)

Last updated on 02 March 2016.

February News

We have reviewed our policy on how we communicate with patients via email. Due to increasing demand and the unsustainable workload that email queries create, we will not be directly replying to emails from or on behalf of patients except under extenuating circumstances i.e. hard of hearing patients.  If you email the surgery, this will be seen and processed by the relevant member of the team and will be added to your electronic patient record where appropriate.  If you need a response regarding your query, please contact the surgery directly to book an appointment or telephone appointment.  THIS DOES NOT APPLY TO THOSE EMAILING WITH THEIR STANDARD OR REPEAT MEDICATION REQUESTS. 

You may have seen the publication in the Advertiser and Gazette early in December or the information that is displayed in the waiting area of the Surgery regarding the new system enabling health professionals to share patient information through the Enhanced Data Sharing Model.  This model is now live across Purbeck NHS and we are already seeing benefits.  Further information is available above under the heading "Privacy Statement".

If you have any concerns regarding either of these matters, or any other matter, please contact the surgery and you will be directed to the appropriate member of staff who will be able to assist you further.    

In December we had 21 FRIENDS AND FAMILY TEST completed by our patients and all 21 patients said they were EXTREMELY LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

Many Thanks

Clare Tuck

8.1.16

Last updated on 31 January 2016.

January News

HAPPY NEW YEAR.  We hope you all had a wonderful Christmas and didn’t over-indulge too much!

Our dearest Max (Receptionist) is retiring early in the New Year and Melissa started in December to learn her role before Max finishes.  Please join me in wishing Max a happy and healthy retirement and also best wishes to Melissa in her new role.

In November we had 22 FRIENDS AND FAMILY TEST completed and all 22 patients said they were EXTREMELY LIKELY or LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

Many Thanks

Clare Tuck

8.12.15

Last updated on 04 January 2016.

Named GP

Please note that from the 1st October, Dr Mark Lepper will automatically become all patient's named GP (no action is required from any patient).

Last updated on 02 January 2016.

December News

Holidays are coming, holidays are coming, holidays are coming…

With that in mind, I have had a plea from our Dispensers Kerry and Anne-Marie:  Please remember to allow extra time between ordering and collecting your medication during the busy weeks before Christmas and whilst we are closed for the bank holidays. 

The surgery will be closed for Christmas from

1.00pm on Thursday the 24th December

until 8am on Tuesday 29th

We will also be closed for New Year from

1.00pm on Thursday 31st December

until 8am on Monday 4th January

During these times (and whenever the surgery is closed), you can call 111 for any non-emergency requirements.  For any life-threatening emergency requirements, call 999 and ask for the ambulance service.

Seasons Greeting From All Your Surgery Team

In October we had 89 FRIENDS AND FAMILY TEST completed and all 89 patients said they were EXTREMELY LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

Many Thanks

Clare Tuck

12.11.15

Last updated on 07 December 2015.

November News

It is nearly time for Anne to hang up her white coat as she is retiring on Friday 6th November.  Anne has done so much for patients (and staff) over the years, a huge thank you from all of us.  I’m sure you will join us in wishing her a very healthy and happy retirement.

Well done to those of you who took part in the Purbeck Pledge.  For more information on the success of the campaign and future plans, have a look at www.dorsetforyou.com/Purbeck-Pledge 

In September we had 19 FRIENDS AND FAMILY TEST completed and all 19 patients said they were EXTREMELY LIKELY or LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask. 

Are you over 75?  Do you want a full healthcheck?  Speak with Lucy on Reception for more information.

Many Thanks

Clare Tuck

8.10.15

Last updated on 05 November 2015.

October News

FLU ANNOUNCEMENT

Can you believe it is nearly ‘flu immunisation time already?

We are holding a walk-in clinic on Saturday 10th October between 9am and 12pm; please come and see us in-between these times; there is no need to book an appointment.  We are also holding a booked ‘flu clinic on Thursday 22nd October between 2.30pm and 5.30pm for those of you wanting to book an appointment, please call or call in to Reception who can arrange this for you.  As there is a fast turnaround of patients at the ‘flu clinics, the car park can get very busy so please remember that the public car-park is 50p for 30 minutes – bring some change just in case.

Have you heard of the Purbeck Pledge?  All GP Surgeries in Purbeck are backing this pledge to support people to live healthier lives, starting with a challenge for October.  For more information, have a look at www.dorsetforyou.com/Purbeck-Pledge

For those of you who missed the previous announcement, Dr Horsnell stopped working at the end of September and has handed the practice on to Dr Lepper.  Dr Lepper is now each patient’s registered and named GP automatically and no action is needed by patients during the transition.

In August we had 16 FRIENDS AND FAMILY TEST completed and all 16 patients said they were EXTREMELY LIKELY or LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

Many Thanks

Clare Tuck

12.09.15

Last updated on 30 September 2015.

September News

FLU ANNOUNCEMENT

Can you believe it is nearly ‘flu immunisation time already?

We are holding a walk-in clinic on Saturday 10th October between 9am and 12pm; please come and see us in-between these times; there is no need to book an appointment.  We are also holding a booked ‘flu clinic on Thursday 22nd October between 2.30pm and 5.30pm for those of you wanting to book an appointment, please call or call in to Reception who can arrange this for you.  As there is a fast turnaround of patients at the ‘flu clinics, the car park can get very busy so please remember that the public car-park is 50p for 30 minutes – bring some change just in case.

Have you heard of the Purbeck Pledge?  All GP Surgeries in Purbeck are backing this pledge to support people to live healthier lives, starting with a challenge for October.  For more information, have a look at www.dorsetforyou.com/Purbeck-Pledge

For those of you who missed the previous announcement, Dr Horsnell plans to stop working at the end of this month and is handing the practice on to Dr Lepper.  Dr Lepper will becoming each patient’s registered and named GP automatically and no action will be needed by patients during the transition.

In July we had 29 FRIENDS AND FAMILY TEST completed and all 29 patients said they were EXTREMELY LIKELY or LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

Many Thanks

Clare Tuck

7.08.15

Last updated on 02 September 2015.

August News

For those of you who missed the previous announcement, Dr Horsnell plans to stop working at the end of September this year and is handing the practice on to Dr Lepper.  Dr Lepper will becoming each patient’s registered and named GP automatically and no action will be needed by patients during the transition.

The Friends of Corfe Castle Surgery would like to remind patients that their cars are, regrettably, not equipped to cater for wheelchairs and mobility scooters but other folding walking aids can be taken. 

In May and June we had 62 FRIENDS AND FAMILY TEST completed and all 62 patients said they were EXTREMELY LIKELY or LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

Monday 31st August is a bank holiday and the surgery will be closed; please ensure you have enough repeat medication for the long weekend and also put in any medication requests bearing in mind this additional closure.

Many Thanks

Clare Tuck

8.07.15

Last updated on 04 August 2015.

June News

For all carers, we are hosting our 2nd Carers Coffee and Cake Afternoon on 9th July.  Please call or call in at Reception to put your name down so we know how many to expect.  Traditionally this will be held during carers week but a lot of us are on leave that week this year so we have picked a week when most of the staff are available.

In April we had 43 FRIENDS AND FAMILY TEST completed and all 43 patients said they were EXTREMELY LIKELY or LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

As the surgery gets busier, so does the car-park; please remember that the public car park is free before 10am and just 50p for half an hour after 10am.

Many Thanks

Clare Tuck

12.05.15

Last updated on 07 June 2015.

May News

It was with great sadness that the surgery and especially the ‘Portacabin Team’ learned of the death of Gladys Fouracres in March.    Gladys was receptionist Ruth’s Mum and in 1998 was one of the three founder members of the Friends of Corfe Castle Surgery.    She was ‘volunteered’ for the job of hub co-ordinator (by the other two) and for some 14 years organised transport and medication deliveries for our patients from her home in Church Knowle.    Known to us all as Gladycabs (a nickname coined by her 3 grandsons) she will be affectionately and gratefully remembered for all her support of the surgery.

Joan Ingarfield

Former Practice Manager

 

Tessa Conner, our newly recruited Dispenser has sadly decided that the role is not for her and we wish her all the best for her future endeavors.  As such, we have a vacancy for a Dispensary Technician.  We are also needing some more HCA/Phlebotomy hours to keep up with our rapidly-growing list size.  We ideally require 8-12 hours over two-three mornings but this is flexible for the right person, be it bank work or permanent.  If you know somebody that is interested in either of these roles, please ask them to contact me at the surgery on 01929 480441.  

 

In March we had 68 FRIENDS AND FAMILY TEST completed and all 68 patients said they were EXTREMELY LIKELY or LIKELY to recommend our surgery.

 

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

 

Early May Bank Holiday is Monday 4th May and Spring Bank Holiday is Monday 25th; please ensure you have enough repeat medication for the long weekend and also put in any medication requests bearing in mind these additional closures.

Many Thanks

Clare Tuck

13.04.15

 

Last updated on 03 May 2015.

March News

In January we had 31 FRIENDS AND FAMILY TEST completed and all 31 patients said they were EXTREMELY LIKELY to recommend our surgery.

Don’t forget we want your feedback continuously.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  This will help us recognise where we are doing things well and where we need to improve.  Your feedback gives a real-time picture of what you think.  You will have the opportunity to feedback every time you are in the practice, after an appointment or attending for administrative things such as repeat prescription or blood test results.

As a patient registered with this practice you can give feedback after each and every contact if you want to.  As a carer or relative you can also give feedback.  You can choose to comment every time, sometimes or not at all.

Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

Thanks for all the tight donations in aid of the Addis Ababa Fistula Hospital in Ethiopia; as always the response to these requests astounds me.  The collection will be left in the Surgery so do think of this cause if you have any more to donate or if you have a little ladder below the knee, don’t throw them, donate them!

Good Friday is the 3rd April and Easter Monday the 6th April this year; please ensure you have enough repeat medication for the long weekend and also put in any medication requests bearing in mind these additional closures.

Many Thanks

Clare Tuck

08.02.15

Last updated on 11 March 2015.

February News

We have a new starter to introduce to you.  Tessa will be working alongside Anne and Kerry in the Dispensary and we hope you join us in welcoming her to the Corfe Castle Surgery team. 

Don’t forget we want your feedback.  The FRIENDS AND FAMILY TEST is a way of gathering anonymous feedback from you about your recent experience of the practice.  This will help us recognise where we are doing things well and where we need to improve.  Your feedback gives a very real and recent picture of what you think.  You will have the opportunity to feedback every time you are in the practice, after an appointment or attending for administrative things such as repeat prescription or blood test results.

As a patient registered with this practice you can give feedback after each and every contact if you want to.  As a carer or relative you can also give feedback.  You can choose to comment every time, sometimes or not at all.

Forms are available at the surgery, via your Friends of Corfe Castle Surgery Driver, on our NHS Choices website or your answers can be entered online if you have online access (for those of you who don’t, please ask at Reception for a log in and password; you will also be able to book GP appointments and request repeat medication online).  If you need help completing this form, please just ask.

In December we had 5 FRIENDS AND FAMILY TEST completed and all 5 patients said they were EXTREMELY LIKELY to recommend our surgery

Thank you to those who have already donated old tights in aid of the Addis Ababa Fistula Hospital in Ethiopia.  You can still drop in tights at the surgery so it’s not too late to give your old tights a new lease of life - Any tights are fine, as long as they are clean and don’t have ladders towards the top of the leg, or around the waist. 

In Africa, most mothers give birth without any medical help, enduring days of painful, prolonged labour. Old tights are the perfect solution to holding dressings in place for women suffering from childbirth injuries, in particular from fistulas.  So before throwing a pair of tights away with a little ladder in, please think of these women and bring them to the surgery (once washed) so we can pass them on to this worthwhile cause.

Many Thanks

Clare Tuck

15.01.15

Last updated on 09 February 2015.

January News

HAPPY NEW YEAR.  We hope you all had a wonderful Christmas and didn’t over-indulge too much!

Early in the New Year we have a new Apprentice starting.  Her name is Lucy, she will be mainly on Reception and she will be working alongside the current team whilst studying towards an NVQ. 

Once the tree is down we will be putting up a collection again for tights in aid of the Addis Ababa Fistula Hospital in Ethiopia.  Give your old tights a new lease of life - Any tights are fine, as long as they are clean and don’t have ladders towards the top of the leg, or around the waist.  In Africa, most mothers give birth without any medical help, enduring days of painful, prolonged labour. Old tights are the perfect solution to holding dressings in place for women suffering from childbirth injuries, in particular from fistulas.  So before throwing a pair of tights away with a little ladder in, please think of these women and bring them to the surgery (once washed) so we can pass them on to this worthwhile cause.

Many Thanks

Clare Tuck

12.12.14

Last updated on 07 January 2015.

December News

Holidays are coming, holidays are coming, holidays are coming…

With that in mind, I have had a plea from our Dispensers Anne and Kerry:  Please remember to allow extra time between ordering and collecting your medication during the busy weeks before Christmas! 

The surgery will be closed for Christmas from

6.30pm on Wednesday the 24th December

until 8am on Monday  29th

We will also be closed for New Year from

6.30pm on Wednesday 31st December

until 8am on Friday 2nd January

During these times (and whenever the surgery is closed), you can call 111 for any non-emergency requirements.  For any life-threatening emergency requirements, call 999 and ask for the ambulance service.

Seasons Greeting From All Your Surgery Team

 

FRIENDS OF CORFE CASTLE SURGERY

We are looking for additional volunteers to drive patients to The Surgery and, in particular, to the Local Hospitals.

A mileage rate is reimbursed (suggested scale provided) and no obligation is implied – you just help out when available.

Please contact Kathy Morris on 481159 and she will be happy to include you on the team.

Our Service is to take patients to and from The Surgery and Hospitals at Swanage, Wareham, Poole, Dorchester and Bournemouth.   There is a suggested scale of donations and it is most helpful if patients requiring this Service, can give as much notice as possible.

Also, we need people who can pick up and deliver prescriptions, either by car or on foot.

Clare Tuck

12.11.14

Last updated on 07 January 2015.

November News

FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU Patients aged 65 and over, children aged 2, 3 and 4, pregnant ladies and other younger patients in a clinical risk group, please call in or call the surgery on 480441 to book an appointment for the flu clinics.

 

FRIENDS OF CORFE CASTLE SURGERY

We are looking for additional volunteers to drive patients to The Surgery and, in particular, to the Local Hospitals.

A mileage rate is paid and no obligation is implied – you just help out when available.

Please contact Kathy Morris on 481159 and she will be happy to include you on the team.

Our Service is to take patients to and from The Surgery and Hospitals at Swanage, Wareham, Poole, Dorchester and Bournemouth.   There is a suggested scale of donations and it is most helpful if patients requiring this Service, can give as much notice as possible.

Also, we need people who can pick up and deliver prescriptions, either by car or on foot.

 

Many Thanks

Clare Tuck

10.10.14

Last updated on 03 November 2014.

October News

Corfe Castle Surgery October 2014 We have recently started using Inter Care who provide Medical Aid for Africa. Inter Care have been sending surplus medicines to sub-Saharan Africa since 1974; you can help them to continue to do so by returning unwanted prescription medication to the Surgery.

EVEN IF YOU ARE NOT A REGISTERED PATIENT WITH US, YOU CAN STILL RETURN UNWANTED MEDICATION TO US AND WE WILL ENSURE IT IS PASSED ON TO THIS WORTHY CAUSE.

THEY ACCEPT

Complete strips of tablets within their original packaging Injections Inhalers (Unopened)

Creams (Unopened)

Eye drops and ointments (Unopened)

Dressings and bandages (Unopened)

ALL MEDICINES NEED AT LEAST 15 MONTHS SHELF LIFE AND TO COME WITH ORIGINAL INFORMATION LEAFLET

THEY DO NOT ACCEPT

Controlled drugs such as Morphine, Diazepam etc Liquids Glass bottles

Part blister packs

Items requiring refrigeration

Used needles or syringes

For items that INTER CARE do not accept, please still return to the surgery for appropriate disposal.

Dr Mark Lepper has agreed to do some regular locum sessions with us: He will be starting at the beginning of October when you can book an appointment with him if you wish. Dr Ellie Cooper will still be providing appointments for those of you specifically wishing to see a female GP and Dr Horsnell is (of course) still here for those of you who wish to see him and will remain everyone’s registered and named GP.

FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU FLU Patients aged 65 and over, children aged 2, 3 and 4, pregnant ladies and other younger patients in a clinical risk group, please call in or call the surgery on 480441 to book an appointment for the flu clinics on the afternoons of 22nd October, 5th November or 19th November.

Many Thanks

Clare Tuck

11.09.14

Last updated on 06 October 2014.

September News

Due to our ever increasing list size, Emma who has helped out over the last few months has agreed to come and work for us permanently as a Practice Nurse, to increase the number of nursing appointments available.  We will be assessing the system as things progress but please bear with us whilst we tweak and make changes as we go but also be aware that we plan on having blood test appointments available first thing each day but then from 9.10 onwards Tina1 and Emma will move on to non-blood test appointments eg ECG, BP, dressings, vaccinations, reviews etc.  Tina2 will be with us one morning a week and will be doing blood tests until 11.30 for those of you who want to have a bit of a lie in before attending the surgery.

Finally, flu season is very nearly upon us again.  We have our first flu immunisation appointments available for those aged 65 and over, children aged 2, 3 and 4, pregnant ladies and other younger patients in a clinical risk group.  Please call in or call the surgery on 480441 to book an appointment for the afternoon of Tuesday 7th October or Wednesday the 22nd October.  See you there!

Many Thanks

Clare Tuck

14.08.14

NHS Abdominal Aortic Aneurysm (AAA) Screening Programme

We would like to offer you a simple scan which can tell if you have an abdominal aortic aneurysm.  This is an enlargement of the main blood vessel in the abdomen and if left untreated it can be fatal.  Men aged over 65 are most at risk. If we can pick this up early enough it can be treated.

The screening programme is inviting men aged 65 years only.  However, men over 65 can self-refer directly to the programme.  The telephone number you need to call is 01722 336262 extension 2640 or 2539.  (Please do not contact the surgery directly; we cannot book these appointments for you.)  When you call, you may need to quote your NHS number; this should be on your repeat prescription or other correspondence from us but if you would like to know it, please call or call in.

We at Corfe Castle Surgery have negotiated with the programme for specific sessions to be held at the Surgery for these direct self-referrals to save our patients travelling to Salisbury. 

We urge you to take up this valuable free offer of screening.

Steve Horsnell

12.08.14

 

CALLING ALL PATIENTS BORN BETWEEN

02.09.1943 and 01.09.1944

or

02.09.1934 and 01.09.1936

 

It is recommended that everyone born within the above dates are vaccinated against Shingles.  This vaccination is now available and can be given at the same time as the flu vaccine, please call the surgery to book this appointment.

Last updated on 04 September 2014.

August News

More and more of you are using the on-line booking facility to request medication and book appointments with the doctor on-line.  Anne and Kerry have asked me to pass on that this is the preferred method for patients ordering medication with a lot of patients finding if very user-friendly.  To do this you will need a user name and password.  Please ask at Reception for further information and ensure you have proof of ID so we can get you going straight away.

Anne and Kerry have also asked me to pass on  a reminder that we need at least 2 working days from when you request your prescription to when you collect (excluding bank holidays and weekends).  We are getting more patients asking for medication today or tomorrow as “I have ran out.”  We need 2 working days for many reasons that I will not bore you with but mostly because not all items are kept in stock and they often need ordering in.  It is also to ensure we are maintaining a safe process protecting patients and staff.  Please request your medication with the above in mind and give us the required minimum notice.

Thank you to those of you who have completed a feedback form.  We have had 27 responses to date; 23 are EXTREMELY LIKELY to recommend us and 3 LIKELY.  Many commented about the helpfulness of all the team and we’d all like to say THANK YOU for your kind comments.  It is nice to know we are appreciated.  That being said, only 96% was positive and I’d like to reiterate that feedback is welcomed at any time, good or bad, and I hope if you do have a problem you will let us know. 

Many Thanks

Clare Tuck

14.07.14

Last updated on 04 August 2014.

July News

Thank you to those of you who have completed a feedback form.  When more results are in, we will accumulate and publish the findings.  This isn’t just a temporary thing though; feedback forms are available in the Waiting Room at all times.

On a daily basis the NHS features on the news and in the papers and many are saying GPs are in crisis.  For those of you with internet access, please have a look at the video on www.bma.org.uk/YourGPcares and sign the available petition if you agree that something needs to be done.  We are fortunate to have a new surgery and you can always see a GP on the same day due to our daily walk-in surgery. 

Tina has asked me to mention that we know it has been hard to get a nurse appointment recently; we are trialling different things to make these more available.  Unfortunately we have had more missed appointments and last minute cancellations that usual so if you can’t attend your appointment, if you could let us know as soon as you know, this would really help with the availability.

Your medical records are confidential and no information can be given to anyone else without your permission.  If you would like somebody else to talk to the surgery on your behalf or have access to your medical records you can give permission; consent forms and an information leaflet are available at Reception.

 

Many Thanks

Clare Tuck

16.06.14

Last updated on 03 July 2014.

May News

We welcome your comments, both positive and negative, as they let us know when we are doing well and where there is room for improvement.  The NHS Friends and Family Test is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.  Please answer the below question and hand in at the surgery to assist us in obtaining some much valued feedback.

How likely are you to recommend our Surgery to friends and family if they needed similar care or treatment?

Please select ONE option below

  • Extremely likely
  • Likely
  • Neither likely nor unlikely  
  • Unlikely
  • Extremely unlikely
  • Don’t know

If you wish, please use the space below to expand on your answer

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

NAME:                   ……………………………

DoB:                      ……………………………

Contact Number:   ……………………………

 

It is absolutely fine if you wish to remain anonymous, please tick here ANONYMOUS FEEDBACK o

and just let us know your Sex Male/Female & Age ……..

If you wish for someone to contact you regarding your answer, please tick here PLEASE CONTACT ME o

If you are unhappy with any aspect of your care or service, please let us know as soon as possible.  We operate an In-House Practice Complaints Procedure and the leaflet on this can be collected from the waiting room, or alternatively, please come in and speak with me.

Many Thanks

Clare Tuck

Last updated on 01 May 2014.

March News

For the attention of all patients over 60 years of age:

The number of people living with dementia is increasing because people are living longer.  According to the Alzheimer’s Society, there are around 800,000 people in the UK with dementia.  One in three people over 65 will develop dementia, and two-thirds of people with dementia are women.  It is estimated that by 2021, the number of people with dementia in the UK will have increased to around 1 million.

As such, a national screening programme for dementia is currently underway.  In order for us to assess the scale of the problem locally and to provide an appropriate level of care and support for patients it would be most helpful if you could answer the three questions below even if your answers are negative.  Your answers can be handed in at Reception or by email to corfecastle.surgery@dorset.nhs.uk

If you would like to know more about dementia, please visit http://www.nhs.uk/Conditions/dementia-guide/Pages/about-dementia.aspx  If you have concerns for yourself or someone else about this or any other health issue, please speak to someone at the surgery.  All matters will be treated with the strictest of confidence.

Many Thanks

Dr Steve Horsnel

 

Do you have any memory concerns?          Yes / No

Does your family have any worries?          Yes / No

Do you think you are getting Dementia?   Yes / No

 

NAME:                  ……………………………

 

DoB:                      ……………………………

 

Contact Number:   ……………………………

Last updated on 03 March 2014.

February News

We don’t really have any new news this month so I thought I would repeat some of the info provided last month as some of you may have missed it as the festive period can be so busy.

Thank you to everyone for their patience during the implementation of our new computer system.  As promised, now we are settled, I am pleased to announce that you will be able to request medication and book appointments with the doctor on-line.  To do this you will need a user name and password.  Please ask at Reception for further information.

We have also turned on the SMS facility which allows us to text you to confirm you appointment and to remind you of your appointment.  Please make sure we have your up to date contact details to allow for this.  If you prefer to not receive notifications by text, please let us know.

As with all benefits, there have been set backs.  For those of you who are on repeat medication, you may have noticed that your “next issue due” date is many months in the future.  This is a glitch that the new system has brought with it so please rest assured you will not be asked to wait for your medication.  We are working on this problem but it may take a while to rectify.  Sorry for any inconvenience or unnecessary worry this has caused.

Kind Regards

Clare

Last updated on 03 February 2014.

December News

HAPPY NEW YEAR.  We hope you all had a wonderful Christmas and didn’t over-indulge too much!

 

Thank you to everyone for their patience during the implementation of our new computer system.  As promised, now we are settled, I am pleased to announce that you will be able to request medication and book appointments with the doctor on-line.  To do this you will need a user name and password.  Please ask at Reception for further information.

 

We have also turned on the SMS facility which allows us to text you to confirm you appointment and to remind you of your appointment.  Please make sure we have your up to date contact details to allow for this.  If you prefer to not receive notifications by text, please let us know.

 

As with all benefits, there have been set backs.  For those of you who are on repeat medication, you may have noticed that your “next issue due” date is many months in the future.  This is a glitch that the new system has brought with it so please rest assured you will not be asked to wait for your medication.  We are working on this problem but it may take a while to rectify.  Sorry for any inconvenience or unnecessary worry this has caused.

 

Dr Claire Carson has accepted a position at a Doctors surgery closer to her home.  We wish her all the very best in her new role and look forward to seeing her in the future as she has kindly offered to return to cover leave when she can.  We are fortunate to have a very able replacement in Dr Sahel Hooshiar who has covered for us during the past year.  She has regular appointments in the diary which you can book up until the end of March 2014.  As the demand for appointments is on the increase, she will be seeing patient at the surgery two days a week.

 

Kind Regards

Clare

Last updated on 31 December 2013.

November News

Can you believe the Surgery is celebrating its SECOND BIRTHDAY this month?  How time flies for everyone when you’re having fun!  We all hope that the new build and the services provided within live up to the expectations of those who worked tirelessly to get it in situ and those that use it. 

 

The surgery is closed for the festive period on the usual Bank Holidays of Wednesday 25th and Thursday 26th December and Wednesday 1st January.  If you need a GP whilst we are closed, please contact the Urgent Care Service on 111.

 

Please make sure you have enough medication to get you through until the new-year and please put your requests in with plenty of time to spare.  You can call Anne and Kerry directly on 480697 or email your requests to corfecastle.surgery@dorset.nhs.uk please make sure you put your name AND date of birth or address.  The Dispensary is open Monday to Friday 8.30-12.30.

 

From everyone at the surgery, we hope you have a wonderful Christmas…

 

See you in 2014!

Kind Regards

Clare

Last updated on 26 November 2013.

October News

Dear all

 

I’m using this month’s edition to publicise information from the government which everybody needs to be aware of as it affects us all.  Below is a leaflet provided by NHS England.  More information is available at www.nhs.uk and www.hscic.gov.uk please search for the term care.data.  These leaflets are also available at the surgery.  I’m sorry if this is a lot to digest; please be assured that everyone at the surgery will continue to protect your data and information and that confidentiality is of the highest priority for us. 

 

If you have any questions, please email them over to corfecastle.surgery@dorset.nhs.uk and we will respond as soon as possible.  If you wish to opt out, please email us with the subject RESEARCH OPT OUT and include your name and date of birth in the email.

 

Kind Regards

Clare

Associated document

care.data Patient Leaflet (.pdf, 336.16 KB)

Last updated on 09 October 2013.

September News

Corfe Castle Surgery News

Hello All

RETRACTION!
I am sorry to say that last month I advised that if you emailed us you would ALWAYS receive an automatic response to say we have received your email.  THIS IS NOT THE CASE.  I’m sorry to say that we have had calls from patients worried that their email had not been received as they had not had the promised “auto-response” but the email had been received and technology had failed us!  I have looked into this with the assistance of some very helpful patients and found out that emails from Gmail, Yahoo, Hotmail and BT Internet addresses do not receive this response.  This list is growing daily so there is likely to be more!  Again, please accept my apology for this misinformation and unnecessary worry, I have asked out IT support desk to look into this further.

On the 3rd October everyone at the Practice will be using a new computer system called SystmOne.  This will involve all staff adjusting to the system and may incur slight delays.  Please be patient with everyone and specifically if you could allow four working days between ordering and collecting your medication, we would greatly appreciate it.  Due to this change, it saddens me to have to tell you that the Patient ID number will no longer be used.  When emailing requests through, please always try to include your name and DoB or name and address. 

One of the advantages of SystmOne is the ability for us to text and email you, with appointment reminders (as an example).  Please make sure that we have up to date contact details to allow for this.  Please note, by providing these details you are agreeing for the surgery to contact you by these means.  Equally, if you do not wish for us to contact you by text or email, please let us know in writing (by email preferably).  Watch this space for further new and exciting developments which SystmOne will allow.

We now have a bike rack to the left of the front door.  Please feel free to park you bike there when visiting the surgery.

Finally, don’t forget to contact the surgery to book your flu jab appointment (for those aged 65 and over, children aged 2 and 3, pregnant ladies and other younger patients in a clinical risk group.)
  
Kind Regards
Clare

Last updated on 12 September 2013.

August News

Corfe Castle Surgery News

 

Hello All

 

This last year has flown by so quickly it is hard to believe it has been

12-months since I sat at my new desk trying to think of things to write in my first submission for the local news.  There have been a lot of changes to the surgery in the last year and we have all found it hard saying goodbye to some dear and long-standing colleagues and friends.  I truly hope that the new team will be as welcoming and helpful as the (dare I say) older team.

 

There have been a couple of emails that have not reached us recently; if you do send an email to corfecastle.surgery@dorset.nhs.uk there will ALWAYS be an automatic response to say we have received your email.  If you do not receive this, please call and let us know as it means we have not had your email.

 

We try to keep our NHS Choices page up to date (see http://www.nhs.uk then search by postcode or town to find us) but we are wondering if anybody has the knowledge and skills required and time available to set up a website on behalf of the surgery?  If so, please let me know.

 

Dr Claire Carson has done many sessions with us now and hopes to do many more.  If you prefer to see a lady doctor, then she is available most Mondays.  She can also provide long term contraception such as coils and implants so please book an appointment to see her if you wish to explore this option further.

 

Finally, flu season is very nearly upon us again.  We have our first flu immunisation appointments available for those aged 65 and over, children aged 2 and 3, pregnant ladies and other younger patients in a clinical risk group.  Please call the surgery on 480441 to book an appointment for the afternoon of Monday 14th October.  See you there!

   

Kind Regards

Clare

 

NEW SERVICE REMINDER

 

Are you or anyone in your family having difficulty managing with care needs at home?  Are you a carer needing advice?  Sandra Gent, a Social Worker within Purbeck is available at the Surgery to discuss any problems. There is no need to book an appointment, just call in and visit between 11am and 1pm on the last Tuesday in each month.  Home visits are also available, to request this or for further information, please call the local Social Care Office on 01929 553456.

Last updated on 19 August 2013.

Research

Corfe Castle Surgery, along with all other Purbeck Surgeries, is a RCGP Research Ready practice and is part of the Primary Care Research Network, which is one of the organisations that the NHS uses to conduct research.

We take part in high quality medical research which helps improve the health and wellbeing of the nation.  Please note that taking part in any study is entirely voluntary and if you decline to take part it will not affect your current or future treatment in any way.

We also have a lawful obligation to provide the Health and Social Care Information Centre with information where national research is being undertaken.

We have recently chosen two studies to be part of; DARE and Internet Doctor.

DARE is a study for diabetic patients exploring the inherited and environmental causes of diabetes.  This is supported and administered by Dorset HealthCare University Foundation Trust, Juniper Lodge, Community Office, Poundbury West Industrial Estate, Dorchester, Dorset, DT1 9PG.  You can telephone them on 01305 367 055 if you have any queries.

Internet Dr is open to all patients over 18 giving access to a tailored interactive website.  Internet Dr is supported and administered by Southampton University, Faculty of Medicine, Aldermoor Health Centre, Aldermoor Close, Southampton, SO16 5ST.  You can telephone them on 023 8024 1057 if you have any queries.

We believe that as well as “giving back,” both of these studies would benefit any patient who chooses to participate.

 

DOCMAIL 

We use Docmail, a secure mailing service, for sending out some information letters when we need to contact large numbers of patients:  This can be very time consuming for us and by using Docmail we are able to focus more time on patients.  This is permissible under guidance from the Information Commissioner’s Office (ICO) and the company is fully compliant with Data Protection laws and meets the rigorous requirements laid down by the Department of Health.  You can be assured that the only personal information passed on will be your name and address.  The information will be stored for 28 days and then destroyed.  It will not be passed on to any third parties.

The company details are:-

CFH Docmail
CFH Total Document Management
St Peters Park
Wells Road
Radstock
BA3 3UP

Tel: (01761) 409701

Web: www.cfhdocmail.com

 

 

If you would like any more information on our Confidentiality, Research or any other policy, or if you would like to “opt out” of the research we perform, please speak with Clare Tuck directly or email corfecastle.surgery@dorset.nhs.uk

Last updated on 13 August 2013.

Practice Leaflet

After advertising last year we have had some amazing drawings from the children of Corfe Castle CE VC Primary School and as such, we have a new practice logo.  The drawing by Oscar Meaker was the overall favourite and our commissioned artist Tina Hiles used this as inspiration.

We’d like to take this opportunity to thank Oscar and all the children who submitted an entry and we hope they enjoy drinking some lovely hot chocolate out of their personalised mugs!

Last updated on 18 March 2013.

Newies

Maxine and Teri have recently started at the surgery; please bear with us whilst they train up and learn the systems and all your faces.

Last updated on 12 December 2012.

Key facts

Registered patients

2461patients

Friends and Family Test score: General Practice

98%Patients recommend this practice. 141 responses.

More on how we perform

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Latest reviews of this gp practice

a very good surgery

I have been attending th surgery for13 yrs now both at Tom,s Mead and at it,s location before in East street . The doctors and all the n...

1 July 2017

NHS of our dreams

We have a house in Purbeck but are registered with a London GP. I was unwell while down recently and a friend recommended this surgery. I...

5 June 2017

Excellent surgery. Great staff

What a great surgery only wish our own was as efficient. Visiting on holiday my husband was taken ill and they kindly agreed to see him...

4 March 2017

This is how it should be

This is my model of how our local surgery should be. This is a jewel to be treasured. caring, professional, able to get appointments &a...

3 February 2017

Exemplary Service

Corfe Castle Surgery: its doctors, nurses, health practitioners and admin staff exemplify everything that the NHS strives to be. I have f...

30 January 2017

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Last updated on 13 July 2017.

Information supplied by NHS Dorset CCG