Your health, your way

Your NHS guide to long-term conditions and self care

Help with travel costs

Find out how to save money on your travel costs to and from your hospital appointments.

There are several ways you can save money on travel costs to and from your hospital appointments.

The Healthcare Travel Costs Scheme
If you or your partner is on a low income, you may be able to claim a refund of the cost of travelling to hospital or other NHS premises for treatments or tests, under the Healthcare Travel Costs Scheme. You’re only allowed to claim if you use the cheapest, most appropriate form of travel, and for most people this will be public transport.

Congestion Charge reimbursement
Patients in London may also be able to claim back congestion charges when travelling to a hospital appointment. The congestion charge is a £10 daily charge for driving a vehicle within the congestion-charging zone between 7am and 6pm, Monday to Friday.

You could be eligible for a reimbursement of the congestion charge if you have a compromised immune system, you require regular therapy or assessment, or you’ve been clinically assessed as too ill, weak or disabled to travel on public transport.

If you are eligible for reimbursement of the congestion charge, you must pay the £10 and then you can claim it back from the relevant NHS organisation. You’ll need the congestion charge receipt to make the claim.

Making a travel cost claim
To claim your travel cost or congestion charge refund, take your travel receipts and appointment letter, with proof that you are receiving one of the qualifying benefits, to the hospital cashier’s office. Or complete an HC5 claim form and post it together with your travel receipts to the address on the form. You can get the HC5 form at the hospital or from the NHS forms orderline on 0845 610 1112.

Claiming travel costs in advance
You might be able to claim an advance payment to cover the cost of your travel to your appointment. Contact the hospital or PCT concerned to find out how to do this.

Page last reviewed: 10/11/2011

Next review due: 10/11/2013

Comments

The 2 comments posted are personal views. Any information they give has not been checked and may not be accurate.

jbenowl22 said on 22 March 2014

The Form HC 5 shoould be made available to download - it saves so much time at the hospital.

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ChrisMacmillan said on 15 January 2014

This page is misleading and actually includes incorrect information where it states:

You’re only allowed to claim if you use the cheapest, most appropriate form of travel, and for most people this will be public transport.

This is not true, you can use a car but you may not get a full reimbursement. Other official guidance states:

'You should use the cheapest most appropriate means of transport, which in most cases will be public transport. If you travel by car you will be reimbursed the estimated cost of fuel used plus unavoidable car parking and toll charges.'

http://www.nhs.uk/NHSEngland/Healthcosts/Pages/Travelcosts.aspx

This information will put a lot of people off making a claim and needs to be updated

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