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NHS dental services

How to find an NHS dentist

Everyone should be able to access good-quality NHS dental services. There is no need to register with a dentist. Simply find a practice that's convenient for you, whether it's near your home or work, and phone them to see if any appointments are available. Ask if you’re not sure whether the practice provides NHS care.

To find a dentist, you can:

If the dental practice you first contact is full or doesn't provide NHS care, this doesn’t mean that no NHS dental care is available locally. Contact NHS England and ask for the dental access helpline. NHS England is required to commission services to meet the needs of their local population, for both urgent and routine dental care.

There may be a high demand for NHS dentists in some areas, and you may have to join a waiting list. You can do that by contacting NHS England. You’ll be contacted as soon as an appointment is available. 

If you feel that NHS England is not fulfilling its obligation to provide you with dental services, you have the right to complain. First, tell NHS England you are not happy with the service provided. If you're not satisfied with its response, you can complain to the independent Parliamentary and Health Service Ombudsman.

Find out more about the NHS complaints procedure.

You can get help and advice on any aspect of dental care or making a complaint from your local Patient Advice and Liaison Service (PALS). Search for your local PALS or visit the PALS website.

Comments are personal views. Any information they give has not been checked and may not be accurate.

Extremely annoyed said on 10 December 2012

I had a bridge fitted 6 months ago and had been back since because the tooth fell out. On Friday it fell out once again and the earliest appointment was for today. I said that I didn't want to see the last dentist as I wasn't happy with his work. The practice told me that he had left so I would see another one anyway. The dentist today told me that I should never had had a bridge fitted in the first place due to my bite but that I need a denture or an implant. I was very cross about this and said that the previous dentist never told me about the bridge not being suitable. I also said that the practice should then deduct the cost of the bridge off the treatment they are suggesting. The dentist said that they wouldn't do that and that I would need to take this up with the previous dentist ( who has left the practice!)
This dentist said that the denture would cost £1200 and the implant £ 2000. The cost has in fact doubled as the previous dentist told me the cost of an implant would be £1000 . I am furious about this. Firstly I have paid (£250) for a bridge which was not suitable Secondly the practice are not willing to replace the tooth free . Thirdly the practice are now stating charges which are 100% higher than quoted not 6 months ago. I am an NHS patient. Any advice will be gratefully received.

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Asim Riaz said on 16 October 2012

I've been trying to get myself and my family registered since ages. PCT in my area said that you have to ring all the dentist in your area and ask them if they are taking any new patient. But this is what I've been doing sice last 8 years. Every time when I call them they says they are full. Even if it's mention on the websites that they are taking new patient. Tried even complaining about this and asked every one regarding this matter , no help so far, I m 33 years old I've got 2 kids 5 n 3 years old, receiving letters from their schools to get them registered but can't find any place.

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kamel1960 said on 18 September 2012

my tooth was hurting me on 17 09 2012 i left work early to find an emergency dentist
i went to dentist where i use to go in burmantoft Leeds they give a number to ring witch is
03456059999 I rang them a nice guy answer he took my details took my phone number
for a nurse to call me back after half hour i received a phone call from a nurse telling me what to do
and give me another number to ring witch is 0113 3057370 i rang the number and explained to the woman over
the phone my situation and she give me another number witch she said they help you the number is
08002985787 i rang the number and it was busy tried again 3 times and is a same i left my details as asked
they rang me back, after talking to the guy about my problem he give another number and guess what ,a same number
03456059999 to start all over again

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Last reviewed: 29/02/2012

Next review due: 28/02/2014

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