All NHS bodies have a legal duty to involve and consult the public about the running of local health services.
Patients should be listened to and actions taken to meet their concerns.
There are many ways you can get involved to influence and improve health and social care services in your area.
Healthwatch England is the national consumer champion for people who use health and social care services.
Its purpose is to ensure that the voices of people who use services are listened and responded to.
They're the eyes and ears on the ground telling us what matters to their local communities.
Speak to your local Healthwatch to share your views on local health and social care services, and to find out about local events and volunteering opportunities.
Get involved with your local clinical commissioning group
Clinical commissioning groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they're responsible.
Many local CCGs have public engagement and involvement activities you can participate in.
Activities range from providing simple feedback via questionnaires, to consultations and public events held by your CCG.
Some CCGs have patient groups you can get involved with, or they link up activities with local Healthwatch groups.
You can find details about how to get involved with your CCG on their website. Or you can contact your local CCG directly.
Patient involvement NHS England
NHS England is responsible for purchasing primary care services (GPs, dentists, pharmacists and optometrists) and some specialised services.
If you want to provide help or feedback to improve primary care services, you should get in touch with NHS England.
More details about patient involvement can be found on NHS England's website.
Many NHS organisations and charities need help from volunteers. This is a great way to get involved in the community.
There are volunteer centres across the country, and many NHS trusts have volunteer managers you can contact if you want to find out about volunteer opportunities in your area.
Provide feedback when invited
There are many opportunities to provide feedback about care you or a loved one received.
- the NHS friends and family test (FFT) – the feedback tool asks patients whether they'd recommend an NHS service to family or friends based on their experience with that service. The feedback is important, as it'll help NHS England improve services for everyone.
- PROMS – NHS patients having hip or knee replacements, varicose vein surgery or groin hernia surgery are being invited to fill in PROMs questionnaires. PROMs stands for Patient Reported Outcome Measures. As with the FFT, your feedback is used to measure and improve the quality of NHS care.
INVOLVE: get involved in research
INVOLVE is funded by the National Institute for Health and Research to support public involvement in the NHS, public health and social care research.
INVOLVE defines public involvement in research as research being carried out "with" or "by" members of the public, rather than "to", "about" or "for" them.
This includes, for example, working with research funders to prioritise research, offering advice as members of a project steering group, commenting on and developing research materials, and undertaking interviews with research participants.
NHS Involvement: Patient and Public Participation programme, Midlands and Lancashire
If you live in the Midlands and Lancashire region, you may wish to get involved in the Patient and Public Participation (PPP) programme, which has been commissioned by NHS England as a pioneer engagement project.
Page last reviewed: 26 March 2018
Next review due: 26 March 2021