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WHITWORTH CHEMIST - Ratings and reviews

Reviews

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  1. Review titled Terrible service

    Rated 1 star out of 5

    by Amir Moshiri - Posted on 03 January 2024

    I made an appointment for a private flu vaccination via the app on Thursday 7 December 2023 at a cost of £15. The appointment was scheduled for 3.50pmon Friday 8 December 2023. The app notification was showing as pending throughout the day on Friday. I therefore contacted the pharmacy by telephone and was informed that there was a glitch with the app and there was nobody to administer vaccinations on Thursdays or Fridays, and that your price was in fact £10. The person I spoke to confirmed that they would contact head office and request a refund be added to my bank account and that they would contact me once this was done. I did not receive a phone call. I therefore contacted the pharmacy again and was informed by another member of staff that the refund had been processed. I was not asked for any bank details on the call and was not informed as to how long the refund process would take. I left a Google review on Saturday 16 December and someone referring to themselves as the managing director responded asking me to email them separately. I did this on the same day and the person responded on 18 December saying that the refunded had been processed and that I should see this in my account in the next few days. I have still not been refunded. I’ve sent a number of emails since which are all being ignored. Quite frankly this has been an utter shambles from beginning to end. Avoid this place.

    Visited November 2023

    Report as unsuitable

    WHITWORTH CHEMIST has not yet replied.