WELL - Ratings and reviews
Reviews
-
Review titled 3 days to get emergency meds
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Injured my back, in agony so spoke with GP-got medication it was about 4 pm on Tuesday, left it as was later in the day, went in 12pm next day to collect it and got told to go back on the Friday afternoon it’s 2 days at least for prescription to be completed. It’s absolutely crazy!! I need my meds today not 4 days after prescription given to me
Visited February 2024
WELL has not yet replied.
-
Review titled Shut
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Went to collect prescription at 5pm after work. Shutters down when it's meant to close at 6pm with no notice anywhere. No good if you need an urgent presciption.
Visited May 2023
Review titled WELL
Replied on 08 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
-
Review titled Shut Again!!!
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2023
Why is this service nearly always Shut?? No notification on either website or front of shuttered unit in Southway!!!!! Appreciate any illness but very very poor communication and management… No information available on website either!! How or when I pick up Medication!!! Poor
Visited February 2023
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
-
Review titled Great service
Rated 5 stars out of 5
by Lesley Jane Hutton - Posted on 29 June 2022
I have been using the pharmacy regularly over the last year and always find the staff very helpful and pleasant. I always get a text when my medication is ready. It’s always good to use a small local business.
Visited June 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback and for taking the time to share the positive experience you had with the pharmacy team. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could thank and congratulate the pharmacy team. Thank you once again, we appreciate you taking the time to provide us with your feedback. Kind regards, Well Customer Operations Team
-
Review titled Absolutely Awful.
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2022
This is not just for the date entered it is for many months and pre-Covid. They don't answer the phone or hang up as soon as phoned. take days to fulfil prescription. Do not inform if a medicine is unavailable. All in all a disgusting service.
Visited May 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team