Reviews

Displaying 1 to 1 of 1

1. Review titled Absolutely shocking service

   ★

   Rated 1 star out of 5

   by Karel Dostal - Posted on 22 May 2023

   Received SMS the prescription is ready. After arrival they couldn't find it , they have found it after 5 minutes. Told me , the prescription will be ready in 30 min. After 60 minutes of waiting i only found out , my prescription was at the bottom of the pile of baskets with prescriptions for other people! Absolutely shocking! It was ready in 5 minutes after i asked them how long would it take.

   Visited May 2023

   Report as unsuitable

   Review titled WELL

   Replied on 08 June 2023

   Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team

   Report as unsuitable

   ---