Reviews

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1. Review titled Poor demeaning customer service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 07 August 2023

   Went on Saturday 5th to investigate a missing item on prescription. Been using a repeat service for several years and whilst the server was looking into my prescription, I could hear the locum moaning in the background saying it wasn't her problem, she then came out to say we hadn't had the prescription since Feb, despite only collecting last month and consecutive months prior. I asked for an emergency prescription and was told to call 111, I explained they had dobe an emergency prescription previously. The server as I was leaving rudely said to use a different pharmacy if I was happy knowing this wasn't my medicine as I was collecting on behalf of someone. The patient called there gp on Monday to sort and was told the prescription has been sent to tesco on Saturday, this was after we left. So not only did they accuse us of being at fault, and be rude they then ordered to cover the fact they hadn't ordered it in the first place. It appears to me they were swamped busy and instead of explaining this or looking in to matters properly before making judgement they were rude and blaming the customer.

   Visited August 2023

   Report as unsuitable

   TESCO IN-STORE PHARMACY has not yet replied.

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