TESCO INSTORE PHARMACY - Ratings and reviews
Reviews
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Review titled Disappointing
Rated 3 stars out of 5
by Irritated Tesco shopper - Posted on 11 April 2024
The pharmacies in my local branch are no longer taking repeat prescriptions which was normally forwarded to the appropriate Doctors surgery concerned. I have found this out only when I tried to present my normal repeat prescription today. I have seen no notices in the local Tesco stores that is now happening, and was told that Tesco had not issued any . This resulted, for me, in a journey wasted to Tesco. I then had to travel to my Doctors surgery who informed me that is a Tesco decision to stop that service. When contacting Tesco via Facebook they advised me that they were not aware of this happening at any branch. After further investigation, I discovered that Tesco at that branch did not wish staff to spend the time on the computer entering the information, i.e . pay for someone to do it. Nor did they wish to deliver the the paper copy to the surgery. They only make about 3% on prescription drugs. I have found out we now have to use an app or online service, again no information about this in the store which is my biggest gripe. In the long run, it's those that do not have fancy phones or computers , cars or are not able to travel miles between Doctors surgeries and a local Tesco for this service.
Visited April 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled totally inadequate
Rated 1 star out of 5
by viviane white - Posted on 06 March 2024
i requested a repeat perscription they say they dont have it phoned docotor it was sent 21/02 /2024 i am out of meds
Visited January 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled offensive attitude of staff
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
went to collect prescription at 11.30 told prescription not ready and to return before 12md as they close then. arrived back at 11.56 told I was too late. explained i had been instructed to return at 12.one staff member was particularly offensive the way she spoke to me saying I should have arrived earlier.I stood my ground and it took less than one minute to collect my prescription .There was still two minutes to go before 12md. I was already stressed dealing with my husbands ill health I did not expect such confrontative behaviour which was so unnecessary . what is the world coming too when civility is in such short supply
Visited January 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Abysmal experience
Rated 1 star out of 5
by Mandy Flood - Posted on 11 January 2024
On the 11th January 2024 two prescriptions were sent to Tesco Pharmacy in Millbrook. I have rheumatoid arthritis and walk with a stick. After being told there was no time frame for my prescriptions to be filled today l was given one back. As l had two l asked the pharmacist where was the other one? He asked one of his dispensers to look for it. She came back to me to tell me l didn’t have two prescriptions to be filled and the pharmacists response was “Are you sure it wasn’t your last prescription?’ As that prescription was months ago l assured him l was not confused. My arthritis does not affect my cognitive behaviour. I had to walk back to my gp surgery as the bus service is only 2 buses an hour and enquire about the second prescription. This was done with difficulty as the cold had exacerbated my pain. And l wasn’t able to wait for 30 minutes for the bus as it was so cold out. The second prescription was verified at the drs & the receptionist attempted to call Tesco pharmacy several times in my presence but there was no reply. She gave me a note with the barcode to show at the pharmacy to aid them to find my second prescription and l set off again walking back to Tesco. This second walk to Tesco did not help as l am/was in considerable pain. I get to the pharmacy and wait in line again. I explain l am missing a prescription and show the barcode on the note l had been given by the drs receptionist. I said that l had spoken to the pharmacist and a member of the dispensing staff about my second prescription. The note from the drs wasn’t even looked at. I was asked my name and in a grudging manner my missing prescription was located. When l asked “Well, you found it, Can you tell me how come both the pharmacist & other staff member stated there was no second prescription? I was met with silence and a smug sneer. I had had prior negative experience with this pharmacy but as it was the closest to the drs surgery a 25 minute walk it was selected as my best option. I will not use it again. I appreciate the pharmacy is a busy one as it’s located in the supermarket but l expect common courtesy and a service for my medical needs that l can rely on. Sadly this was not the case for Tesco’s pharmacy. One bad experience l can let go but two is not something l think of as good practice. If l had received a “sorry for that. we missed it due to being busy” l could of let it go but to have no explanation given and a smug sneer to my enquiry is in no way acceptable. I am disgusted with the service given.
Visited January 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Unacceptable wait
Rated 1 star out of 5
by Lynsey Buckle - Posted on 15 December 2023
The wait for the pharmacy queue is unacceptable. It's always the same regardless of when you come. A long queue that barely moves, elderly people made to stand for way too long. And never a single word of apology from the staff for the wait
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Booked appointment but didn’t have the product
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2023
I booked an appointment for a vaccine. They failed to let me know they had run out. Just felt like they could have let me know and stopped me wasting my time.
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Uncaring service
Rated 1 star out of 5
by S. Willey - Posted on 23 December 2023
The monday before Christmas I received a text message to say my medicines were ready for collection, however on collection we were told one of my Parkinson’s drugs was not available and they would let us know when it was available. As I hadn’t heard anything by Friday morning my husband went in to the pharmacy to enquire about it- these drugs are very important to keep my condition stable and have to be taken regularly and at the same time each day and as I am only given 28 days supply at a time I was beginning to stress that I would run out over the holiday period. My husband was told they hadn’t got any of my medication and when he explained I was running out he was told we would have to go back to our GP and get another prescription and find another pharmacy .This attitude was appalling, why not tell us when we first went in that they weren’t going to bother to get them for me! I then had to get to my doctors surgery ( which was about to close for the Christmas period) they issued me another prescription and I then had to find another pharmacy to get this medication, luckily I found one who put in an order immediately and had them delivered by 10.30 the next morning. If this pharmacy was able to get them in under 24 hours why couldn’t Tesco achieve this in 4 days? We also noticed that on my original prescription Tesco had marked this drug as having been issued! We have now changed pharmacies for our future prescriptions and Tesco pharmacy will never have our business or recommendation again.
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Awful staff
Rated 1 star out of 5
by Duha - Posted on 28 December 2023
Had a horrible experience Went to get help with the minor alignment to get treatment for my 4 children, i was told i will only get help for two children and was left feeling very humiliated
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Fantastic pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
Tescos pharmacy on clifton moor is amazing, they go above and beyond for everyone, the abuse they get is appalling. The staff always try there very best to help and always have a smile on there face
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Rude, condescending
Rated 1 star out of 5
by Janice Palmer - Posted on 13 November 2023
After chasing our repeat prescriptions for a week and finally having them sent to a Tesco pharmacy as they do longer opening hours over the weekend, and attending the Tesco pharmacy 3 times to pick up the prescriptions (there being no pharmacist on one of these occasions), I do not appreciate the note ' To ensure your prescription is ready on time please order your prescriptions 7 days in advance. This allows the pharmacy staff sufficient time to get your prescriptions ready in a safe and timely manner ' (only if you actually have a pharmacist there in the first place) and I did order the prescriptions on the monday previous as suggested by the Drs and Pharmacy staff. The complete lack of service and incompetency between you all should not result in me chasing around Chesterfield for a week trying to get our repeat prescriptions and then having such a condescending note attached when we do eventually manage to get them a week later. I think an apology at least is in order and your pharmacist needs to resist the temptation to attach these notes when they havn't even been there in the first place to dispense !!
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.