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GOLBORNE LATE NIGHT CHEMIST - Ratings and reviews

Reviews

Displaying 1 to 10 of 14

  1. Review titled Rude staff

    Rated 2 stars out of 5

    by Damian Knight - Posted on 07 March 2024

    Rude staff member wouldn't check my poorly girl her dinner was more important then me partner went in and they tried to say my daughters prescription wasn't in there when the doctor told us it wasshe wouldn't accept she made the mistake in the spelling of the name tried to blame it on me

    Visited March 2024

    Report as unsuitable

    Review titled GOLBORNE LATE NIGHT CHEMIST

    Replied on 08 March 2024

    Dear Damian Thank you for leaving a review of our branch. We are sorry to hear about your experience. We have spoken to the staff at the shop and the confusion was regarding the spelling of your daughter's name. We believe this was immediately resolved by your partner and your daughter now has her prescription. If this is not the case please contact us at: enquiries@aimrx.co.uk Thank you AIM RX Ltd

    Report as unsuitable


  2. Review titled Massive Improvement

    Rated 5 stars out of 5

    by Anonymous - Posted on 10 August 2023

    Can see a big difference with the new management, the phone was never answered before, was so frustrating. But last 3 times i have called to get my tablets delivered its been answered within 5 rings, the new staff seem professional, and they have kept the lovely driver too.

    Visited August 2023

    Report as unsuitable

    Review titled GOLBORNE LATE NIGHT CHEMIST

    Replied on 18 August 2023

    Dear patient Thank you for the review. We will pass your kind comments on the manager and staff at the pharmacy. Golborne Late Night Chemist

    Report as unsuitable


  3. Review titled Complete overhaul

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 July 2023

    The new management and staff are so friendly and welcoming. I previously had issues with the old manager and so was sceptical about going back but I felt very well looked after by the new pharmacist, who was very pleasant and was able to order in a medication that I needed for that afternoon. Very efficient service and I have moved all of medications here from now on.

    Visited July 2023

    Report as unsuitable

    Review titled GOLBORNE LATE NIGHT CHEMIST

    Replied on 19 July 2023

    Thank you for your review. We have a new team in place and we will pass on your kind comments. Golborne Late Night Chemist.

    Report as unsuitable


  4. Review titled Communication

    Rated 4 stars out of 5

    by Anonymous - Posted on 26 May 2023

    Recent experience with telephone answering system. Was on hold at position 3 for 15 minutes, hung up phoned again and got straight through. Phone system not fit for purpose. Staff very helpful.

    Visited May 2023

    Report as unsuitable

    GOLBORNE LATE NIGHT CHEMIST has not yet replied.


  5. Review titled shocking

    Rated 1 star out of 5

    by Anonymous - Posted on 10 April 2023

    Although it actually states on the website open Bank Holiday Monday open 8am - midday, it’s not! For an emergency pharmacy this is diabolical. Why advertise opening hours if they are incorrect? After reading through other reviews it looks like they make up their own opening and closing times. Also they don’t answer the phone. Not providing a reliable service at all.

    Visited April 2023

    Report as unsuitable

    Review titled GOLBORNE LATE NIGHT CHEMIST

    Replied on 11 April 2023

    Thank you for leaving a review which seems very similar to other anonymous reviews of our branch. Our pharmacy is only open on Bank Holidays when instructed to do so by the NHS. We were NOT instructed to open this Easter Monday. The next Bank Holiday on May 8th we will be open as per the NHS website: Monday 8th May 8am to midday We can only assume you saw this date and confused it with the Easter Bank Holiday. If in any doubt about finding an open NHS pharmacy please contact NHS 111. AIM RX Ltd

    Report as unsuitable


  6. Review titled not open when they say they are

    Rated 1 star out of 5

    by Anonymous - Posted on 10 April 2023

    Although it actually states the date on the website it still isn’t open. April 10th Bank Holiday 8am - midday. For an emergency pharmacy this is scandalous! Think they make their own opening and closing times up from reading other reviews. Definitely not providing a service and certainly not an emergency service.

    Visited April 2023

    Report as unsuitable

    Review titled GOLBORNE LATE NIGHT CHEMIST

    Replied on 11 April 2023

    Thank you for leaving a review. Our pharmacy is only open on Bank Holidays when instructed to do so by the NHS. We were NOT instructed to open this Easter Monday. The next Bank Holiday on May 8th we will be open as per the NHS website: Monday 8th May 8am to midday We can only assume you saw this date and confused it with the Easter Bank Holiday. If in any doubt about finding an open NHS pharmacy please contact NHS 111. AIM RX Ltd

    Report as unsuitable


  7. Review titled If I dont complain it wont improve

    Rated 4 stars out of 5

    by Eamonn Astley - Posted on 09 December 2022

    For years I have had my medicines delivered (mainly) so Im not complaining about znything like that. But for years I have wasted hours and hours trying to get through on the phone. It just doesnt get answered. Pethaps an answerphone could take a name and number message and they could ring back later same day

    Visited December 2022

    Report as unsuitable

    Review titled GOLBORNE LATE NIGHT CHEMIST

    Replied on 12 December 2022

    Dear Eamonn Thank you for taking the time to review our branch at Golborne Late Night Chemist. We are aware of an ongoing issue with our phone lines at this branch. We are working to resolve this ASAP and hope you will see an improvement soon. AIM RX Ltd

    Report as unsuitable


  8. Review titled Terrible

    Rated 1 star out of 5

    by Anonymous - Posted on 25 December 2022

    It was Christmas Eve and I was quite poorly. I had just had a doctors appointment over the phone and he prescribed me antibiotics. Knowing it was Xmas eve and places close early I quickly called the chemist and asked their closing time. I phoned at 5:40 and they advised me they close at 6pm so I said I will be set off immediately to get there before they close. I got there at 5:50 and they had put the shutters down and turned the front lights off but the back of the stores lights was on. I phoned them and no answer. I personally think this is really selfish, unprofessional, and they definitely do not care about the health of others.

    Visited December 2022

    Report as unsuitable

    GOLBORNE LATE NIGHT CHEMIST has not yet replied.


  9. Review titled Intermittent good practice

    Rated 4 stars out of 5

    by Anonymous - Posted on 11 October 2022

    Generally the staff are very helpful but it is very annoying when no-one answers the phone. When the phone does get answered I usually have a good response from the staff, However the telephones appear to let this practice down.

    Visited October 2022

    Report as unsuitable

    Review titled GOLBORNE LATE NIGHT CHEMIST

    Replied on 12 October 2022

    Dear Patient. Thank you for taking the time to review our branch at Golborne Late Night Chemist. We are glad to hear of your positive experience and take note of the point about phone answering. This is a particularly busy branch and we are increasing the number of phone lines in the next few weeks. AIM RX Ltd

    Report as unsuitable


  10. Review titled Poor

    Rated 1 star out of 5

    by Anonymous - Posted on 25 August 2022

    I’ve been going here for a few years to collect prescriptions. As of the past year or so, they don’t seem to have consistent opening hours. I have been to collect prescriptions to find out when I arrived that the closing time had changed and been brought forward a few hours. I am now switching to another pharmacy. It isn’t even a night chemist, never mind a late night one.

    Visited July 2022

    Report as unsuitable

    GOLBORNE LATE NIGHT CHEMIST has not yet replied.