Morrisons Pharmacy - Ratings and reviews
Reviews
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Review titled Don't waiste your time
Rated 1 star out of 5
by Pagen - Posted on 13 March 2024
Staff spoke to me like absolute dirt after telling me they won't be able to get a child's medication we would be left to wait another 2 days even tho it was an emergency 5 members of staff stood doing nothing while the q built up wouldn't recommend
Visited March 2024
Morrisons Pharmacy has not yet replied.
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Review titled Rude
Rated 1 star out of 5
by Odile - Posted on 19 March 2024
Refused to give my partner my prescription without a hard copy despite it will be sent within 72 hours and shouted at him that thay won’t be paid
Visited March 2024
Morrisons Pharmacy has not yet replied.
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Review titled Unhelpful staff
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
My prescription used to regularly arrive to this pharmacy but this time they have not found it in the system. They have not said when it may appear on the system, they were not helpful to find out how to help me. Eventually with the help of the surgery I have found the prescription number for them, still they were very rude and unpleasant when dispensing the prescription for my child, not to mention they were deliberately very slow. I am changing pharmacy after this experience.
Visited March 2024
Morrisons Pharmacy has not yet replied.
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Review titled Busy but still customer focussed
Rated 5 stars out of 5
by John - Posted on 04 January 2024
I attended to collect my 56 day medications. Short queue but everybody very busy. My prescription, ordered in advance, was quickly found and passed to me - polite friendly staff member. I then asked to speak to the pharmacist but seeing they were so busy was concerned that this might not be possible. In fact pharmacist appeared within minutes and was helpful, friendly, professional and informative giving me lots of her time. Well done all.
Visited January 2024
Morrisons Pharmacy has not yet replied.
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Review titled Appallingly slow
Rated 1 star out of 5
by HelenM - Posted on 16 October 2022
I have been using this pharmacy for about three years now as it is the closest one to my home. They have always been slow and are becoming even slower. I called in yesterday (Saturday) to pick up prescriptions for myself and my husband. The assisstant wandered around for fully five minutes and then informed me that they had the scripts but some of the items had only just been delivered; could I come back next week? So from 11 October to 15 October nothing had happened! I am old enough to remember when you got a paper prescription from the doctor and took it to the chemist yourself where it was filled on the spot or the next day at the latest. Now it's all done electronically and takes at least a week. What are the managers doing? Sort it out! To top it off I looked on the Morrisons website but there was no way to contact customer services with a complaint or if there is it is well hidden. Aaaaarrrrgggghhh! The trouble is that this is not the only pharmacy that is regularly slow filling prescriptions. I have heard many similar stories from friends and family around the country. Are they all understaffed or is there a problem inherent in the system within which they have to work? People who are ill or unwell should not have to work so hard to get the meds they need.
Visited October 2022
Review titled Morrisons Pharmacy
Replied on 22 March 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
The pharmacist was so helpful. There were serious issues with supply but Morrisons managed to get my dad his much needed medication.
Visited October 2022
Review titled Morrisons Pharmacy
Replied on 22 March 2023
Thank you for taking the time to provide this feedback, it has been shared with the Pharmacy Team.
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Review titled Very demeaning customer service
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
The lady who dealt with me was extremely demeaning and spoke to me like a child in front of a very busy queue and store. She made it seem like she was not going to 'grant' me the requested medication but then 'relented'. It was very humiliating and she even gave me a rant about how our nation is over using antibiotics. When you go to a pharmacy you are usually feeling anxious and unwell. Her treatment made me feel emotional and stupid as well. I will not be using this pharmacy again.
Visited October 2022
Review titled Morrisons Pharmacy
Replied on 22 March 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Fantastic pharmacy
Rated 5 stars out of 5
by Alisha - Posted on 10 September 2022
I changed my pharmacy to hear a few weeks ago. The staff are polite, friendly and helpful. Prescriptions can be picked up without long waits and they actually pick up the telephone first time which is so important to check if your prescription is ready. Thank you!!
Visited September 2022
Review titled Morrisons Pharmacy
Replied on 22 March 2023
Thank you for taking the time to provide this feedback, it has been shared with the Pharmacy Team.