Morrisons Pharmacy - Ratings and reviews
Reviews
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Review titled Easy for a flu jab
Rated 4 stars out of 5
by Karen - Posted on 22 November 2023
I arrived early and as I was the first patient of the day, I was seen early. The pharmacist was very clear about the process and I didn't even feel the needle when he gave me the flu jab. He was friendly and welcoming, as was the lady behind the counter. I know that they are getting bad press at the moment when people have to queue and prescriptions aren't ready, but my experience was excellent. They are doing a difficult job, under pressure and people need to be more patient and understanding.
Visited November 2023
Morrisons Pharmacy has not yet replied.
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Review titled Communication issues
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
Computer system down for 4-6 months to communicate when scripts ready leaving elderly to make recurrent visits as getting an answer on the phone near impossible.
Visited November 2023
Morrisons Pharmacy has not yet replied.
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Review titled Appalling “service”
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Appalling “service” from Morrison’s pharmacy. Waited 45 minutes in the queue, only to be told my prescription wasn’t ready - which had been sent by my Dr 3 days previously. Being “short staffed” when people’s health & wellbeing are compromised is not a valid excuse. The manager of Morrisons needs to sort this matter out as a matter of urgency.
Visited November 2023
Morrisons Pharmacy has not yet replied.
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Waited 1 hour in queue to pick up tablets they were short last week, then told have to wait half hour for them to be ready. Was told last week they would be done as soon as they came in.
Visited October 2023
Review titled Morrisons Pharmacy
Replied on 02 November 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Appalling but no other choices in my particular case
Rated 1 star out of 5
by A.B. - Posted on 17 April 2023
I have only known them to answer their phone /once/ in the many years I have been collecting my prescriptions here! Despite being a long time customer, queues are confusing and change at a whim. When I go to collect I always count on being there for at least half an hour, to an hour or more, as they always tell you "it will be a 15-20 minute wait" until meds are ready, usually end up wandering the store for half an hour, then often come back and wait 10+ minutes before they finally bring out my prescriptions, and //even then// they are frequently out of stock or low stock and tell me I'll have to come back in a few days once they've received more. I get the same thing every 28 days, you'd think there'd be some way for them to anticipate this and have at least one month's supply in tock for regulars! Customer service itself varies wildly, sometimes they are friendly and helpful and apologetic, often they are simply too busy/harassed to do more than give perfunctory information and no apologies. Don't seem to care when you have an urgent prescription request. Finally fed up enough to leave a review, on Google Maps as well as on the NHS site.
Visited April 2023
Review titled Morrisons Pharmacy
Replied on 19 April 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us