Asda Pharmacy - Ratings and reviews
Reviews
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Review titled Electronic prescription issues
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
Used to be really good & hassle free. But something must have changed in last 12 months. Electronic prescriptions for my household never seem to arrive with them on initial enquiries, even when GP assures they’ve been sent. The amount of times we’ve been passed back n forth between Asda Hyde pharmacy & GP has now become unbearable. Too many occasions of being deprived medication when needed most. And when collecting items, staff always have difficulty in finding items at the back which they’ve already dispensed, and having to come back to patients a couple of time to take information bit by bit. I honestly rate it as the worst pharmacy in the area. Please improve your service and stop making excuses, as I don’t have these issues with other pharmacies.
Visited May 2023
Review titled Asda Pharmacy
Replied on 04 June 2023
Hi there, I'm sorry to see that you're not having the best experience with the Pharmacy service. Could you please direct message us on Facebook or Twitter with a copy of this message, the date/time of your visit, the store location, your full name, email and contact number? Our social media team will then be able to pass your details along to our pharmacy/optical department so they can pick up with you directly. Thanks, Naomi
Provided by Yext
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2023
Went to the Pharmacy after contacting 111 about my son. I arrived expecting him to be taken into a room to be examined. What I was met with was a lady who looked like she had just arrived at the supermarket to do her own shopping. She didn't ask how can I help....just looked at me expecting for me to speak. I proceeded to tell her the issue. At which point I started to show her the problem he had. She asked questions that I had already considered and began to look on the computer at what it might be (which I had already done!!) She also said ....have you not contacted your doctor? I explained that mine isn't open on a Sunday. Her reply...well that other one is.....not much use to me! She said well nothing we can do....go to A&E then. What a waste of time. I'd be worried if she was in charge of my medication or care. What a terrible service and almost embarrassing behaviour. I will not be going there again for anything.
Visited April 2023
Review titled Asda Pharmacy
Replied on 06 June 2023
Hi, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks -Hope
Provided by Yext
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Review titled Terrible customer service.
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2022
Takes them forever to pick up the phone. When they did eventually answer the phone the person I was speaking to was very rude said she was to busy to speak and put the phone down on me.
Visited April 2022
Review titled Asda Pharmacy
Replied on 24 May 2022
We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask Thank you, Asda Pharmacy Compliance Manager.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2022
Slow staff. Always out of medicine no rush to get stock replenished. Used to be the best in Hyde but has gone really downhill. Will be changing as soon as I can
Visited April 2022
Review titled Asda Pharmacy
Replied on 24 May 2022
We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask Thank you, Asda Pharmacy Compliance Manager.