The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Opthalmology
Rated 3 stars out of 5
by Kip Baker - Posted on 14 April 2024
My wife is quite upset. Appointment at opthalmology department today was seen by a Doctor who was extremely rude and arrogant. On top of which he had not even looked at her notes and said "apart from glaucoma is there anything else wrong?" My wife has had 2 strokes leaving her vision extremely impaired. The chap should have at least been aware of that! If nothing else he should have training in manners and professionalism.
Visited April 2024
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Sue Massingham - Posted on 05 April 2024
I called an ambulance, which arrived in 15mins. I then went to SDEC and received very efficient and caring treatment. The staff, though very busy, were patient and caring. Excellent service from everyone.
Visited April 2024
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 10 April 2024
Dear Sue, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will be sure to pass your feedback on to the SDEC team. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Poor Crisis Management In Blood Testing Department
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
Whereas on the one hand three members of staff in the outpatients blood testing department were extremely caring to a very poorly pregnant lady today 15th March 2024, On the other hand, once several doctors’, several nurses and the crash team (I guess) had arrived within minutes, there was absolutely no need for the three members of staff who were taking blood tests to stop their work and bring the whole department to a standstill for one hour. Actually, it was visible that a couple of other pregnant ladies were struggling with having to wait so long, they were looking quite flushed and exasperated. The waiting room was full, and filling up, at one point at least 27 outpatients patiently waiting whilst the poorly lady was being tended to by several nurses, several doctors and the crash team whilst the blood test staff just stood around, they were not needed once the emergency medics arrived. Of course the very poorly lady’s respect and dignity had to be considered and yes, she was just inside the door of the blood testing room but surely the staff could have thought outside the box rather then bring the whole department to a “total standstill” in excess of one hour, for all waiting patiently. It was suggested that a portable screen was found to offer the poorly lady privacy and the blood tests to continue but there wasn’t one. Ok, well why not go find a portable screen from elsewhere ? It was suggested that they just use another room within the department and continue with the blood tests, there were two rooms right there not being used but there wasn’t a chair ! Ok, well call a porter to find three chairs so that the three members of staff could resume their task in hand, i.e. taking blood tests. No, none of this happened and it was absolutely ridiculous that one very poorly patient, through no fault of her own, couldn’t be put behind a portable screen or that the blood test staff couldn’t sort out chairs in the two empty rooms rather than have outpatients, several coming over from the maternity clinic, waiting, a complete standstill in excess of one hour. Appalling crisis management. Maybe the blood test department should learn from this and have a screen there “just incase” and a couple of spare chairs “just incase” an outpatient should take poorly.
Visited March 2024
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Great A&E department
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2024
Very well looked after from the minute we walked in. Nothing was too much trouble found the members of staff very helpful and approachable
Visited March 2024
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 10 April 2024
Dear reviewer, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will be sure to pass your feedback on to our A&E department. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Amazing birth experience
Rated 5 stars out of 5
by Agata - Posted on 13 February 2024
I gave birth unexpectedly in Kings Lynn as Cambridge was too busy. But I had the most amazing staff looking after me (6th/7th Feb 2024). I barely made it to the delivery ward and the baby was already with us within 30 minutes. Despite not having a lengthy conversation with the midwives due to the speedy delivery, I felt looked after and like if they knee everything about my pregnancy. I was then taken for the surgery and the team who gave me anaesthetists was amazing too - very caring, explaining everything multiple times (they even played some music for me!). We were then transferred to Brancaster Ward to recover and the staff there were brilliant. Very caring and passionate about their jobs. The food was good as well - and this is particularly important when you want to quickly recover from birth. Overall, despite a little bit of a stress at night that we had to go to a different hospital, I am happy I ended up in Kings Lynn. The individual approach and passionate staff member contributed towards it.
Visited February 2024
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 09 April 2024
Dear Agata, Thank you for your feedback. We are pleased to hear that this is the experience you had with us and that despite not planning on initially coming to the Queen Elizabeth for your birth, you felt looked after, and cared for. It is good to hear that the staff were caring and passionate, and that you enjoyed the food too. I will be sure to pass your feedback on to the teams and departments you have mentioned. Thank you for taking the time to share your feedback with us. Take care. Kind regards, Charlotte Lawrence. Patient and Public Engagement Lead.
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Review titled Very friendly and efficient Hospital
Rated 5 stars out of 5
by Chris Beal - Posted on 27 February 2024
I was admitted to the Arthur Levin Day Surgery Unit yesterday for a umbilical hernia operation. From the moment I arrived at the reception, until I was discharged in the evening, all of the staff made me feel very welcome and at ease. Every step of the procedures to be carried out were explained to me and the staff were very careful in comfirming my details whenever I was passed to other members of staff. The reception waiting area, hospital ward, toilet and other rooms were spotlessly clean and the cleaning staff need to be praised too for their thoroughness.
Visited February 2024
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 09 April 2024
Dear Chris, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will be sure to pass your feedback on to the Arthur Levin Day Surgery Unit and request this feedback also is shared with the domestic (cleaning) team. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Anaesthetists & Rudham Ward
Rated 5 stars out of 5
by Lucie epton - Posted on 08 January 2024
My daughter had an MRI under GA. From start to finish the care, sensitivity and professionalism was top notch! The Anaesthetists adapted to my daughters level of understanding and eased any worries she had. I had complete confidence in leaving my most precious possession in their hands. The ward staff especially the HCA's and play specialist were friendly, engaged and on the ball. Honestly felt like we were in a well oiled machine and am so grateful for the level of service we have received. Thank you
Visited January 2024
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 11 January 2024
Dear Lucie, Thank you for your feedback. I am pleased to hear that you and your daughter experienced this care during your time with us. I can imagine how stressful it can be having your loved one unwell or being in hospital, so it is great to hear that the team were there to support and look after you and your daughter. I will be sure to share your feedback with the Anaesthetists team and the Rudham Ward team. If you ever wanted to share what in more detail what made your experience a good one, so that we can learn from and share your feedback to encourage more of this approach, please get in touch. Thank you again for taking the time to share this with us. Kind regards, Charlotte Lawrence, Patient Experience and Public Engagement Lead (email charlotte.lawrence@qehkl.nhs.uk).
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Review titled Good stuff
Rated 4 stars out of 5
by Rory Long - Posted on 06 January 2024
Went to A&E and spent 48 hours in CCU for smoke inhaltion following a house fire. Staff were friendly and proffessional, doing a great job under difficult circumstances. Slight hic-up during the discharge procedure, the ward staff went out of the way to do their best.
Visited January 2024
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 11 January 2024
Dear Rory, Thank you for your feedback. It is good to hear that the staff were friendly and professional, and you felt they went out of their way to assist you. If you ever wanted to share what in more detail what made your experience a good one, or how the discharge procedure could have gone smoother, so that we can learn from your feedback, please get in touch. Thank you again for taking the time to share this with us. Kind regards, Charlotte Lawrence, Patient Experience and Public Engagement Lead (email charlotte.lawrence@qehkl.nhs.uk).
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Review titled Great doctors and nursing staff
Rated 5 stars out of 5
by colin ayliffe - Posted on 27 January 2024
In brief first time in my life had to go to A&E had to wait till evening for a bed and following evening for operation .The hospital is in poor repair but the staff are outstanding was very well cared for and in all honesty couldn’t ask for more as others have mentioned probably worst part is A&E waiting room very small and nowhere to sit at busy times
Visited January 2024
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 07 February 2024
Dear Colin, Thank you for your feedback. It is good to hear that the staff made you feel well looked after and cared for. I will be sure to pass on your feedback to the staff in A&E. If you ever wanted to share what in more detail what made your experience a good one, so that we can learn from your feedback, please get in touch. We do appreciate the space is limited and are working to improve where we can. Thank you for taking the time to share this with us. Kind regards, Charlotte Lawrence, Patient Experience and Public Engagement Lead (email charlotte.lawrence@qehkl.nhs.uk).
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Review titled Great
Rated 5 stars out of 5
by Victor Avram - Posted on 16 January 2024
My eight-year-old daughter and I would like to thank the workers of this wonderful establishment. My daughter felt ill at three in the morning (she was burping every 15-20 minutes), we arrived at the hospital and were well received at the reception, she quickly did her job and referred us to the doctor. We were met by a very nice nurse and doctor who treated my eight-year-old daughter with care and did their job professionally and quickly. Thank you so much, you are the best in your business. It’s a pity that I don’t have the right to thank you by name. Once again, many thanks to the hospital staff
Visited January 2024
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.