Mid Yorkshire Hospitals NHS Trust - Ratings and reviews
Reviews
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Review titled Admission of mother to gate 34
Rated 5 stars out of 5
by Carole Poulson - Posted on 17 January 2024
My mother spent5 days on gate 34 from 9th January..the experience for her and us as a family was outstanding..the medical, nursing, cleaning ,catering,and all ancillary services all delivered a high quality service ..we observed professionalism, prompt and efficient care delivery ,caring attitudes, kindness and excellent communication with mum and us..the standard of care on this gate should set the standard to be achieved by the whole of mid yorkshire nhs trust
Visited January 2024
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 22 January 2024
Dear Carole Thank you for taking the time to post your comments regarding both yours and your mother's experience whilst an inpatient on Gate 34. I am delighted to hear that you both had such a positive experience and that as a family, you felt the care was outstanding. It is always uplifting for our staff when they receive praise from patients and/or their relatives about their professionalism, care and attitude towards patients. I have shared your kind comments with the team. Thank you again and I wish your mum a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent NHS care.
Rated 5 stars out of 5
by Graham Williams - Posted on 11 December 2023
Having visited the Pain Clinic at Pontefract Hospital and received treatment I have nothing but praise for everyone. The caring welcoming approach and professionalism is a credit to Mid Yorkshire Hospital Trust. Thank you to all involved.
Visited December 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 13 December 2023
Dear Graham Thank you for taking the time to post your comments regarding your recent experience. I am absolutely thrilled to read of your positive experience and that you felt all of the staff were caring and professional. I will share your kind words with the team as I know how delighted they will be to read your feedback. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Exceptional care throughout.
Rated 5 stars out of 5
by Graham F Williams - Posted on 16 November 2023
From arriving at the Gate at 06.40 to leaving at 18.00 the care and attention I received was excellent. On arriving at reception then the nursing staff on to anaesthetist's, consultant, doctors, recovery ward and finally the discharge ward/lounge, absolutely faultless. Thank you to all concerned for your care and attention shown to me.
Visited October 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 17 November 2023
Dear Graham Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to hear that you received such excellent care from our staff. I will share your comments with our staff and I know how grateful they will be to received your kind words. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience
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Review titled Brilliant treatment
Rated 5 stars out of 5
by J Crawford - Posted on 10 November 2023
I recently had a full hip replacement, at the Elective Orthopaedic Suite in Pontefract Hospital and was very impressed with the care I received. Every member of staff I met, from the porters to the consultant were friendly and helpful and made my two night stay a lot easier than I thought it would be. I previously had knee replacements done in a private hospital and have to say my NHS experience was better than this and I also received much more information before the operation.
Visited October 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 13 November 2023
Dear J Crawford Thank you for taking the time to post your comments regarding your recent experience. I am so pleased that you were really happy with the care and treatment you received. It is lovely to read such comments about our staff and in particular, your NHS experience was much better than private! I will share your kind words with the team. I know how pleased they will be to know how you found them all to be friendly and helpful. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Follow up appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 September 2023
My father was sent by the trust to an outpatients appointment in South elmsall for a endoscopy & colonoscopy due to abdominal pain. Which whilst he was there was told there was something that needed further investigation and may or not be be cancerous but would need another endoscopy and would hear something within 2wks. Now gone past 2wks and rang them today and the previous day who said they would ring me back and did not to be told today they haven't had the referral request for another one to be performed yet. What is going on?? its very stressful time and is still in pain with it. Next port of call will be a strongly worded letter to my local mp. This trust isn't fit for purpose my sister has been waiting for an operation on her spine for 14months and hobbling about on crutches and struggling to walk
Visited August 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 18 September 2023
Thank you for taking the time to post your comments regarding your father's recent experience. It is clear from your posting how you have been left feeling frustrated due to the delay in appointments and the issue with the referral. I am very sorry to read of this and can only imagine how upsetting this will be for your father and his family. In order for us to be able to look into this further for you, please could I ask that you contact our Patient Advice & Liaison Service (myh-tr.palsmidyorks@nhs.net). Once they have received all the necessary information from you ie patient details etc, they will be able to explore this with the appropriate service. They should also be able to help look into the issue you sister is experiencing with a date for surgery. Thank you again and I hope you will be in touch with our Patient Advice & Liaison Service. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Caring and competent
Rated 5 stars out of 5
by Julie scriven - Posted on 05 April 2023
I rang to book a scan and was dealt with by a friendly and efficient person. All the staff during my visit were caring, compassionate and I couldn't have recieved better care throughout. Thank you all.
Visited April 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 11 April 2023
Dear Julie Thank you for taking the time to post your comments regarding your recent experience. I am delighted that you had such a positive experience and that you felt you "couldn't have received better care". I will ensure the members of the team are made aware of your kind works. I know how much they will greatly appreciate them. Thank you again and I wish you all the best. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic A&E experience
Rated 5 stars out of 5
by EJC - Posted on 03 January 2023
I attended Pinderfields A&E with a severe dental abscess and facial swelling on 1/1/23 expecting to wait around for hours after reading many negative reviews online and in the news. I arrived at 6:40pm and was discharged by 12:30am so this wasn’t the case at all. All staff were amazing and the maxfax doctor who treated the abscess deserves special credit. I unfortunately didn’t catch his name and didn’t thank him as much as I would have liked. He made the unbearable agony I was in disappear so I honestly couldn’t be more grateful! He also took great care in ensuring I was discharged from A&E as promptly as possible. It was a bustling A&E department as you would expect but I personally felt it was a great experience and the staff all deserve way more respect.
Visited January 2023
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 09 January 2023
Dear EJC Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read of your dental abscess and I cannot begin to imagine how painful this must have been for you. I am really pleased to read of how staff were really helpful, in particular one of our Maxillofacial Doctors. It is lovely to read how he was able to help with your pain, that must have been such a huge relief! Thank you for your lovely comments about all of our staff and I have shared your feedback with the teams. Thank you again again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Experience
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2022
Admitted to pgh a and e 11 hour wait to see Dr. Hospital crisis no beds. Staff were excellent-however organisation and Systems were appalling. Once admitted via ambulance left in A&E waiting room in nightwear for approx 4 hours People waiting to be seen were going home due to long wait and not informing a member of staff they were leaving the building People were charging their phones up It was evident lots of people could have gone to urgent care to be seen. I felt really uncomfortable feeling ill and sat in waiting area in my nightwear. Staff were shouting out people's names to go to day assessment and majority had left the unit before informing reception. Waste of valuable staff time. Directed to day assessment given wrong directions. Assess unit shared with physio and ot outpatients and was chaos.waited for approx 3 hours to be seen in same waiting area witnessing one poor lady vomiting numerous times into a vomit bowl The lady must have felt so embarrassed as the unit was crowded with patients How undignified for her These systems need a complete overall to triage on arrival people who should attend urgent care and not accepted in A&, E. People should only be allowed one person to stay with them not all the family. People should be fined if they charge up their phones unless extreme emergency. Hot drinks should be cheaper Patients in nightwear should be able to have separate area to wait to be seen. Assessment unit needs to be located nearer to emergency dept with clear direction and signs displayed. The dept should be stand alone not shared with outpatients More high backed chairs should be available for poorly people to sit in for hours at a time. Experience very poor and distressing. Staff were trying to do their best with poor resources Management need to re look at the overall plans including how dept are set up in order to streamline the systems for patients and make the patient experience better I totally feel for the staff and how they manage to stay focused and do their jobs is a credit to them!
Visited November 2022
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 28 November 2022
Thank you for taking the time to post your comments regarding your recent experience of our Emergency Department. The events that you have described are not what we would want any of our patients to experience however, it is lovely to read how appreciative you are of our staff. Thank you, I will share your comments with the team. Unfortunately, we are still seeing extremely long queues in our Emergency Departments and urgent care departments resulting in our patients waiting much longer than we would like. We understand the negative impact this has on our patients, and I would like to assure you that we are doing all that we can to manage this situation as best we can. I am very saddened that you felt very uncomfortable feeling ill and sat in the waiting area in your nightclothes. I cannot begin to imagine what a worrying and anxious time this must have been for you and I am so sorry for your poor experience. I have shared your comments with the teams and thank you again for your feedback. I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Uncaring
Rated 1 star out of 5
by Anne Campion - Posted on 26 November 2022
Had a stroke 10 months ago. Told that I would be contacted regarding results of tests. Still waiting to be contacted. Given 3 dates and times for a telephone call be no one ever calls me. Rubbish patient care
Visited October 2022
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 28 November 2022
Dear Anne Thank you for taking the time to post your comments regarding your recent experience. I am so sorry you have not received any contact from the team following your recent stroke. I can only imagine how worrying this must be for you. It is important we look into this for you but would be inappropriate to request personal details on a website. Therefore, I wonder if you would be happy to contact our PALS team who will be able to help you with this. Their email address is myh-tr.palsmidyorks@nhs.net. Thank you again for getting in touch. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Professional and caring
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Attended Gate25 Level C clinic as a 2 week fast track. Staff were very professional, kind and caring. Many many thanks.
Visited September 2022
Review titled Mid Yorkshire Hospitals NHS Trust
Replied on 11 October 2022
Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to read that you felt staff were "professional", "kind" and "caring". All of our staff aim to provide a high standard of care, ensuring all of our patients have a positive experience each and other time. It is clear from your feedback that this has been your experience. I will share your kind words with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)