Frimley Health NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Amazing service
by Lisa Green - Posted on 04 April 2024
Thank you all for making my mums appointment so easy. Receptionist was so friendly & happy & the dermatology Doctor was amazing. He was welcoming & made everyone relaxed with the facts stated & the next appointment sorted. You were brilliant. Thank you so much.
Visited April 2024
Frimley Health NHS Foundation Trust has not yet replied.
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Review titled care above and beyond
by Mike Woolgar - Posted on 17 March 2024
I attended St Marks on Friday 15th March. I went to have wax extracted from my ears and the lady was really helpful and tried to overcome a problem I had, whereby wax in my right ear couldn't be shifted. She was showing great care and was very helpful for which I thanked her for
Visited March 2024
Frimley Health NHS Foundation Trust has not yet replied.
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Review titled Farnham Hospital Outpatients
Rated 5 stars out of 5
by Vicky - Posted on 24 January 2024
I would like to say the care my adult disabled sister received at her outpatients appointment was amazing. Every member of staff we met were helpful, kind and interacted with my sister. The specialist nurse that saw her really knew about her needs and was kind and understood throughout our discussion. I would like to thank them all for their kind care they provided during her appointment
Visited January 2024
Review titled Frimley Health NHS Foundation Trust
Replied on 18 March 2024
Dear Vicky, Thank you very much for taking the time to leave this feedback – please accept my apologies for not having acknowledged your feedback sooner. It’s lovely to know that your sister was so well looked after and I will share your feedback with the team who will appreciate hearing that the care they delivered was so appreciated. Many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net***
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Review titled Amazing hospital
Rated 5 stars out of 5
by Mrs Anne Bryant - Posted on 13 July 2023
I was in Short Stay Surgery for a kidney operation and I just wanted to say that I received such professional, friendly and caring treatment from everyone I saw, from the pre op staff to the staff on the ward and in theatre, which is a scary place but I was put at my ease by the nurses and doctors. I can’t thank you all enough and I feel so lucky to have the care of the NHS .
Visited July 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 20 July 2023
Dear Mrs Bryant, Thank you very much for your kind feedback – it is always lovely to hear that patients are so well looked after and cared for. I will share your feedback with the team involved in your care. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing
Rated 5 stars out of 5
by Connor - Posted on 08 July 2023
This week I had a tonsillectomy during day surgery and the ENT team were smashing. It was my first GA experience and I woke up really distressed. The staff there were so kind and patient and left me feeling really happy as I was so well looked after. Unfortunately on the Thursday I had developed an infection and throat was very sore to the point I couldn’t even swallow water. I was seen by a great GP doctor who would’ve been more fun to talk to should I have been able to talk myself! I ended up being admitted to SAU and spending the night there. All the staff were lovely, came to see if I was ok, had plenty of drink and helped me with IV fluids etc. Overall I just wanted to say how amazing my experience was with Frimley Park this week. The staff were outstanding and hospitals aren’t the most inviting of places but I was ever so comfortable and supported by every member of Staff. You are all a credit to the NHS you should all be proud of yourselves. Thank you so much for making me feel so safe (as an ADHD/autistic individual) and never a moment I felt alone. Thank you so much.
Visited July 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Connor, Thank you very much for taking the time to write and share your recent of care at Frimley Health. I am delighted to hear that you were so well looked after and made to feel so comfortable – it really is lovely to know that our teams are successfully delivering the care they strive to deliver every single day. I will share your feedback with the teams involved who will really appreciate your kind words. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Appointments Conformation by e-mail
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
I have just spent nearly an hour trying to follow the instructions on the e-mail you sent with regard to an on line check in for an appointment on Friday 14th July 2023. The instructions on the e-mail are impossible to follow as 4 different codes were sent to my phone and none were accepted to complete the process. It turns out, after I rang Frimley, this stressful activity was entirely unnecessary as I can check in on arrival!
Visited July 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Anonymous, Thank you for taking the time to share your recent experience of Frimley Health systems. Please accept my apologies on behalf of the Trust for the issues and confusion you clearly faced. Your feedback is valued as it is only by patients flagging issues such as these that we can make improvements to the system. I will share your feedback with the teams involved who will I am sure take you comments on board and try to streamline and simplify the system. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent staff on Ward 2 at Wexham park
Rated 5 stars out of 5
by Iwan Leyshon-Jones - Posted on 05 July 2023
My father was recently admitted to ward 2 at Wexham park. He was in hospital for just over 3 weeks. Just want to say a massive thank you to all the staff in the ward who looked after my dad. Due to his dementia I imagine he could be quite a difficult patient at times but the staff were always kind, patient and professional when dealing with him whilst always maintaining a sense of humour and smile on their faces. Please pass on my thanks and appreciation for all that they did for my father.
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Iwan, Thank you very much for taking the time to share your, and your father’s, recent experience of care at Wexham Park. It is lovely to read that your father was so well looked after. I will share your feedback with the team involved who will, I am sure, be delighted that their efforts were so appreciated. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Showers
Rated 2 stars out of 5
by Former mayor of Slough - Posted on 05 July 2023
I used showers in three separate rooms in msu The first shower flooded my room,my clothes got soaking wet had to wait for family to bring dry clothing Am now in msu somebody had a shower and the water went everywhere,I vneeded the toilet and was scared stiff I would slip .staff say showers have reported but nothing is being done about the flooding
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Patient, Thank you very much for taking the time to share your experience of Frimley Health and bringing these matters to my attention. Please accept my sincere apologies on behalf of the Trust for the state of the facilities you encountered. I will share your feedback with the appropriate teams – including the estates and facilities team – and I would expect the issues to be resolved. Thank you again for your time, Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A & E
Rated 4 stars out of 5
by Jason Nicholls - Posted on 18 June 2023
I was many miles from home on a Sat evening with an infection in my finger that was causing me great distress and pain. I appreciate in comparison with a lot of peoples issues this was not top priority. The A and E was very busy and I expected a long wait. I was delt with in less than 3 hours. The staff were fantastic , professional and a cedit to the NHS. Many thanks for your kindness.
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 19 June 2023
Dear Jason, Thank you very much for taking the time to share your recent experience of care from the ED teams at Frimley Health. It is reassuring to hear that the teams managed to look after you so well and that your care exceeded your expectations in terms of the speed with which you were seen, treated and discharged. I will share your feedback with the teams involved in your care who will appreciate knowing how much their work meant to you. Thank you again for sharing your story. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Martin Allen - Posted on 05 July 2023
Very much appreciate the care and treatment provided when i arrived at A&E in an ambulance after injuring myself when climbing over a gate. Lots of staff were involved, were all caring and helpful. The Nurse who did the stitching of my cuts did a great job- as confirmed by other NHS staff subsequently seen in London , including St Thomas Hand Trauma Clinic. Many many thanks! The NHS continues to impress even when under such Tory- driven stress!
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Martin Thank you very much for taking the time to share your feedback of your recent experience in ED at Frimley Health. I am delighted to hear that you were so well looked after and that our teams did what they strive to do every single day to your benefit! I will share your feedback with the teams involved in your care – and I know they will appreciate it. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust