Barts Health NHS Trust - Ratings and reviews
Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Nicola k - Posted on 28 March 2024
Had a scan on Saturday (23rd) and on the Tuesday was contacted asked to go to SDEC on the Thursday (28th) the staff in sdec were brilliant they were all so busy I was there all day and the staff made sure all the patients were kept updated were all friendly The doctor I see was again brilliant so thorough and made sure I had the appropriate pathway in place before I left the hospital she even called me later that evening to let me know what the plans were for me Amazing care by the department as a whole
Visited March 2024
Review titled Barts Health NHS Trust
Replied on 03 April 2024
Dear Nicola K Thank for taking the time to share your feedback about your recent positive experience. We are pleased that you received excellent care when you attended SDEC. It is very heartening to learn that a patient has left one of our hospitals feeling well looked after, treated with kindness, and fully informed about their care pathway. We would like to share your kind words with the correct SDEC team and would be grateful if you could confirm the hospital you attended by emailing us at bhnt.centralcomplaints@nhs.net; please quote comment reference number: 1787420. Kind regards Central complaints Team Barts Health NHS Trust
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Review titled Excellent practice
Rated 5 stars out of 5
by Thomas Dunlop - Posted on 20 December 2023
In October 2023 my blood and urine sample showed a very high PSA reading. I underwent an MRI scan and this was followed up by supplying samples for biopsy. I then attended the Urology department at Whipps Cross hospital where it was confirmed that I had cancer in my prostate gland. From mid October until mid December 2023 the whole process moved on at great speed which was a huge relief for me and my family. I was so impressed. But the experience doesn't end there. Every member of staff I encountered couldn't have been more friendly, caring or professional. From the technician in charge of my MRI procedure, the biopsy professional and nursing staff and to the consultant and his staff when it was confirmed that I had prostate cancer. I approached the Urology meeting with some trepidation but left in an upbeat mood after being reassured about the ability to treat and cure the condition. At every stage I was treated with friendliness, care, compassion and professional expertise. I want to say a big 'thank you' to all involved.
Visited December 2023
Review titled Barts Health NHS Trust
Replied on 21 December 2023
Dear Thomas Dunlop, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Great service
Rated 5 stars out of 5
by Suem - Posted on 16 November 2023
Booked my blood test online via swift queue. I booked in at the kiosk on arrival took a seat and saw my name come up on the board. 10mins later at my alloted time I was called in and dealt with by a wonderful friendly nurse. Barts have nailed it! I have had a lot of treatment at this hospital and think it is so well run. Fantastic service.
Visited November 2023
Review titled Barts Health NHS Trust
Replied on 17 November 2023
Dear Suem, Thank you very much for taking the time to provide such positive feedback about the service you received. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Fantastic
Rated 5 stars out of 5
by Tom - Posted on 22 November 2023
Came to Bart's minor injury dept for an injured hand. Was examined, X-rayed, treated, and out in 30 minutes. Wonderful, friendly, and profesional staff.
Visited November 2023
Review titled Barts Health NHS Trust
Replied on 23 November 2023
Dear Tom, Thank you very much for taking the time to provide such positive feedback about the care you received from the Bart's minor injury dept. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
I had local surgery carried out by members of the Oral Surgery Service team at the Royal London, and was very pleased with the way in which the procedure was carried out, as well as the follow up consultations
Visited July 2023
Review titled Barts Health NHS Trust
Replied on 24 November 2023
Dear Patient, Thank you very much for taking the time to provide positive feedback about the care you received from the oral surgery department at the Royal London Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Appalling!
Rated 1 star out of 5
by Ekul - Posted on 11 July 2023
Absolute fiasco! Appt 11/7/23, calkd 17 times in total no answer for exercise test to re-arrange due to injury.Attended consultant appt, Had all usual tests & waited 45 mins, asked how much longer too be seen, was told"There are other patients to be seen & your wait could be up to 2 hours"! (We'd arrived an hour before appt because we couldn't get through to exercise test. They said fine have ecg etc & be ready for Dr appt) we asked to reschedule to be rudely told you wont get another appt anytime soon!! Your in a queue to see Registrar? Why were we not told on arrival lengthy delays,& only Registrar not Consultant doing appts. Disgraceful way to treat patients, considering I had to contact them as my son not seen for over a year?? Avoid Barts!! This once amazing hospital is failing!!
Visited July 2023
Review titled Barts Health NHS Trust
Replied on 12 July 2023
Dear Ekul Thank you for taking the time to share your feedback about your experience at one of Barts Health NHS Trust hospitals. What you have described has fallen below the standards we would expect our patients to receive, and we would like to apologise for this. Please let us know which hospital site and the service you attended by emailing us at bhnt.centralcomplaints@nhs.net. Once this information is received, we will ensure that your feedback is shared with the correct team and provide you with the relevant site PALS Team contact information who will be able to assist you further, if required? We look forward to hearing from you at your earliest convenience. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great orthopaedic surgery
Rated 5 stars out of 5
by Capt Vishal Chaudhary - Posted on 11 July 2023
Today I had my teenager son take full anaesthesia for a corrective surgery on his feet. It was a complicated fracture at articulation point. I think the attending main/lead surgeon along with his Co-surgeons did a fantastic job start to finish and in recovery. I wish I could name them all.10 on 10 and this also goes to the day care nurses who took such wonderful care. I was initially nervous but now I now there is the best of the best in here. Never mind the wait that I had to take for a day. God bless you all. Proud of you. Five stars all the way!!
Visited July 2023
Review titled Barts Health NHS Trust
Replied on 13 July 2023
Dear Capt Vishal Chaudhary, Thank you very much for taking the time to provide such positive feedback about the care your son received from the orthopeadic team. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Blood Test: Friendly and Fast!
Rated 5 stars out of 5
by Thea P - Posted on 18 July 2023
I just wanted to leave a note to say how impressed I was with the walk-in team doing the blood tests today. I was there in the afternoon and expected to be waiting a while as it was a walk-in clinic, but I was seen within a few minutes! The nurse was really friendly too, after what must have been a long, busy day taking one blood sample after another in a tiny windowless room. I’m so grateful to have the NHS and the wonderful people who work there.
Visited July 2023
Review titled Barts Health NHS Trust
Replied on 19 July 2023
Dear Thea P Thank you for taking the time to share this positive feedback following your recent visit to Barts Health NHS Trust. We are pleased that the nurse was friendly, and that you were impressed with the service received. Once again thank you for your kind words. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Poor after care
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
I had heart surgery in March 2023. All seemed fine before my operation. The care I received in, ICU and HDU was amazing, it wasn't until I got back on the ward that things went down hill. I needed help with personal care, having asked over and over again, until eventually someone helped me. There were times I asked for help was asked by one health care assistant, can't you do it yourself. I found it difficult to relax, couldn't sleep at night, if it wasn't for me ringing for assistance, no one would check on me. I explained that I felt quite unwell, but felt that no one belived me, until I had a funny turn on the, 7/6/2023. I had to get myself in and out of bed, was given no real after care advice. Was sent home a very vulnerable, scared patient.
Visited March 2023
Review titled Barts Health NHS Trust
Replied on 19 June 2023
Dear patient Thank you for taking time to contact us with feedback following your admission to our Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please the Central Complaint Team with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to BHNT.centralcomplaints@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
My husband had a pre op appointment with the nurse and she was very polite and professional and she answered every question we had
Visited February 2023
Review titled Barts Health NHS Trust
Replied on 10 February 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided to your husband at Barts Health. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to BHNT.CentralComplaints@nhs.net We look forward to hearing from you Kind regards Central Complaint Team