Provide - Ratings and reviews
Reviews
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Review titled Royal Surrey County Hospital / St Luke's Cancer Centre
Rated 5 stars out of 5
by Timothy Barker - Posted on 28 March 2024
To the Chief Executive and Board Members of the Royal Surrey National Health Service Foundation Trust, I am writing to highlight exceptional performance that I’ve been the fortunate recipient of at the Royal Surrey Hospital and St. Luke’s Cancer Centre, and express my sincere gratitude and appreciation for the excellent care and treatment your staff have given me during my recent course of radiotherapy and ongoing chemotherapy. You have a truly remarkable team of professionals under your helm, who work with dedication, compassion, and expertise. I‘m so grateful to the nurses, technicians and staff of the Oncology, Radiology, Haematology, Imaging, Phlebotomy, and Pharmacy departments. I’m currently being attended to by the nurses and assistants in the Chilworth Day Unit who are simply true professionals. The Clinical Oncology Nursing Staff and the Pre-Habilitation Team have been in regular contact with me to check on my welfare. Due to the format of this feedback form I am unable to name my consultants, or their assistants and team members, but please know that I have a high degree of confidence that I will get through my current health challenges, which in itself relieves me of much stress and anxiety. Your staff are making a difficult and challenging time for me and my family much more bearable. I have a long road ahead, with an upcoming major surgery, followed by even more chemotherapy which will run through the summer into fall. I feel so grateful that I can look ahead with the knowledge that my care will be the best available anywhere. Beyond the team members looking after me personally, I should also mention that the general attitude of every single staff member I’ve encountered has been one of compassion and a genuine willingness to help. The professionals throughout your facility reflect well on the National Health Service and are a great credit to the hospital and the community. Finally, thank you and the Board Members for your contributions toward making the workplace a positive environment where your staff members are able to thrive and share their compassion. Sincerely, Tim Grayshott, Surrey
Visited March 2024
Provide has not yet replied.
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Review titled Cataract
Rated 5 stars out of 5
by John - Posted on 27 March 2024
I was very apprehensive of this operation but pleasantly surprised how quick and painless it was. Thanks to all.
Visited March 2024
Provide has not yet replied.
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Review titled Can't fault
Rated 5 stars out of 5
by LAM - Posted on 27 March 2024
Attended respiratory y.day. Husband attended endocrinology today. On both occasions it was a first class service. Punctual, organised. All the staff were helpful, cheerful, polite and professional. Well done to all staff.
Visited March 2024
Provide has not yet replied.
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Review titled Great GP
Rated 5 stars out of 5
by J Humphries - Posted on 05 March 2024
Visited Comberton surgery today after a triage call and met with a doctor who was so so thorough and caring. Don't often go to GP but she was first rate.
Visited March 2024
Provide has not yet replied.
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Review titled the sheldon practice
Rated 1 star out of 5
by patient - Posted on 04 April 2024
title: review of service experience at the sheldon practice regrettably, my initial encounter with the sheldon practice as a new patient has been unsatisfactory. In late January, I experienced a stroke/tia episode, resulting in a collapse and the loss of both eyesight. following diagnosis and treatment, I was discharged from the hospital on february 8th, armed with prescribed medications and a need for ongoing medical care. however, complications arose when I received correspondence from my nhs gp indicating that I was being disassociated from their practice due to my changed living circumstances. This necessitated my transition to a new gp closer to my current address, prompting my application to the sheldon practice in late october. upon reaching out to the sheldon practice for an appointment, I was met with confusion and an apparent absence from their system. despite assuring the receptionist, ms. jainey, of my application and eligibility, I was directed to contact nhs 111 for further assistance. disappointingly, my call to nhs 111 only compounded the issue. the representative informed me that their service was limited to "assistance" rather than providing actual advice on gp matters. consequently, I find myself in a precarious situation, devoid of medical care despite my urgent need, as indicated by my medical records labeled "home ems." The glaring question remains: who will address my ongoing prescription needs and ensure timely reordering? The lack of resolution and clarity from both the Sheldon Practice and NHS 111 leaves me feeling vulnerable and neglected in terms of essential medical care. In conclusion, the lack of coordination and assistance from both the Sheldon Practice and NHS 111 has left me deeply concerned about my medical well-being. Urgent measures must be taken to rectify this situation and provide the necessary support and care that every patient deserves.
Visited March 2024
Provide has not yet replied.
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Review titled No senior physicians in A&E prolongs waiting times
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2024
At Heartlands A&E Saturday 30th March. Staff on duty there were so patient and kind. Waiting room was not even 1/4 full on arrival 2:30pm. Tests done within 3 hours. At 9ish after 4 hrs waiting for results we were told a senior physician needed to see results to decide what next. By 11:30 it was unbearable and we were told there was not a senior physician on duty in A&E so it had been 9 hours of waiting to be told they had no idea when one would be available from the main hospital. By then we had already witnessed a couple of really unpleasant incidents which needed security staff involvement and the waiting area was almost full so my 88 year old friend made the decision to go home for safety. She was phoned at 4am by the hospital but no message left. Judging by that we would have been in A&E until that time. Surely 1 senior member of staff could be situated in A&E to look at test/ blood results and support the overworked staff in there and to ensure people aren’t sitting there for hours unnecessarily.
Visited March 2024
Provide has not yet replied.
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Review titled Just Waste Of Time and Energy
Rated 1 star out of 5
by Nandeshwar - Posted on 28 February 2024
If we are severe sick today, then why we book blood appointment after 15 days and why we wait for unine report for more then 1 week and why only guidelines are there to delay the treatment, it should be on same day, why we are wasting our time and energy for appointments only, as we paid IhS fees and everytime on each prescription which is just antibiotics, without diagnosis and without knowing exact issue just issuing antibiotics and this is continuously going on from last two months and no solution provided, same in Ane, took blood sample and urine and we herd that they throw urine sample without any diagnosis, its just their guidelines and same antibiotics issued at last..Main problem is having something wrong in stomach and pain is there from more then last 2 months then why no sonography takes place on same day..In this country where diseases are too less, patients are too less, still not able to handle. In India same day treatment with report results takes place and each doctor diagnosis at the same point of time on same day. They treat more then 500 patients a day still able to solve on same day with report results..if such cases like malaria,dengue etc takes place here then what this trust do ? Care, mental health are just words on paper, no real implementation of it. Everyone knows this but not saying as they are on benefits but we paid too much and not expecting such delays and waiting time. System is not user friendly and only referred from one place to another for small small concerns, we can't take holidays for such daily activities. Medical treatment should be based on what we want and not by what a nurse said as per his understanding about severe issue which is normal according to them just to neglect same and wants to bear as much we can and make it more severe issue,if we want sonography then it should be on same day, how much time required for a single sonography it's just 5 minutes process, so create more centres as no much pending cases and delays are due to not getting immediate results and no resolution provided fast as dates are available and appointments are very less for same, still no one handle it seriously. So false statements are taken places and delays is due to useless guidelines and laziness.
Visited February 2024
Provide has not yet replied.
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Review titled Excellent service and good experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2024
The dr was waiting for my arrival, was pleasant, courteous and informative. The injection was painless and quick, I appreciated his comments and advice for after care. A very good and pleasant experience.
Visited January 2024
Provide has not yet replied.
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Review titled Brilliant bedside manner
Rated 5 stars out of 5
by PAUL WILLIAMS - Posted on 23 December 2023
My wife recently attended the ENT Clinic at Kettering General Hospital,having suffered with nosebleeds for many years, the doctor not only cauterized her nose, while explaining everything, making her feel at ease, & arranging another appointment in a months time, He was very thorough. Thank you.
Visited December 2023
Provide has not yet replied.
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Review titled Fabulous service!
Rated 5 stars out of 5
by Kerry & David Stuart - Posted on 22 November 2023
Everyone we spoke to tonight from arrival to departure was absolutely amazing! Professional, kind, understanding , reassuring, thank you all, you wonderful people.
Visited November 2023
Provide has not yet replied.