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Livi - Ratings and reviews

Reviews

Displaying 1 to 10 of 148

  1. Review titled Was great

    Rated 2 stars out of 5

    by Anonymous - Posted on 04 March 2024

    When the Livi service was first introduced, I switched a number of family members onto the service. Apart from having to chase for a prescription to come through, it has worked well. In the early days when not so many people had signed up to the app, I always got to speak with someone the same day. Recently, it was 2-3 days for a call back. However, when I tried last week I was told that Livi no longer works with my local GP practice, and I know have to pay to use the service. I spoke with my GP who said that most surgeries are moving away from the service. So, if you can still obtain it for free, it's useful, but I suspect their plan all along was to get people used to the service, before switching their business model over to a pay-as-you-go service.

    Visited March 2024

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  2. Review titled Friendly and helpful GP

    Rated 5 stars out of 5

    by Hannah - Posted on 20 March 2024

    I had my first Livi video call last night with a female GP to discuss some changes in health. She was very helpful, friendly and informative. She also prescribed me some pain relief in the meantime to try amongst other options. Although I now need to try and book in again at my surgery (which was almost impossible, hence having the Livi appointment) I felt this was very helpful and has reassured me in the mean time! Thank you.

    Visited March 2024

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  3. Review titled Livi doesn't work

    Rated 1 star out of 5

    by Anonymous - Posted on 04 March 2024

    Tried to book appointment to see my Doctor at Oak Tree surgery at Liskeard. Telephoned first, then directed to go online, which going through the process, directed us to download the Livi App. This was achieved on a modern iphone with good reception. Livi sent a code to confirm a video consultation. Every time the code was entered, an error notice was flagged up, saying error please try again. No matter how many times to repeat this process and re-installing the app, the same error occurs. So, unable to get help from the NHS.

    Visited March 2024

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  4. Review titled Last minute rescheduling 3 times (so far)

    Rated 2 stars out of 5

    by Anonymous - Posted on 23 January 2024

    Have had appointment rescheduled just before its due 3 times and next date is a week after the 1st. I could have had an appointment at the surgery by this time.

    Visited January 2024

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    Livi has not yet replied.


  5. Review titled Bookings made and not held

    Rated 1 star out of 5

    by Peter David Bretherton - Posted on 02 January 2024

    I have made 2 bookings with Livi. The first just didn't happen, no explanation. The 2nd. (today) seemed to be on track, I was contacted, sound and camera checked, and then --- nothing. I am not being allowed to make another booking.

    Visited January 2024

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  6. Review titled Appalling

    Rated 1 star out of 5

    by Steven Kendall - Posted on 08 January 2024

    Last 3 appointments scheduled appointment changed at short notice , help very basic and today received a response to a written query submitted 4 months ago. Customer help desk never answer the phone or respond to emails . Just poor all round!

    Visited January 2024

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    Livi has not yet replied.


  7. Review titled Terrible!!

    Rated 1 star out of 5

    by Anonymous - Posted on 20 December 2023

    What is going on with the NHS lately. You cannot speak with a doctor!! Firstly called my GP surgery, as I had a letter to speak to my doctor about blood test results, to which they said they had no appointments available. I then had to book in more bloods, fine. Was told to book an appointment to speak to a doctor then. Then to be told they still had no appointments!! So they then booked me in with Livi, after waiting 45 minutes for the doctor to call me, they cancel!! Absolutely ridiculous!!!

    Visited December 2023

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    Livi has not yet replied.


  8. Review titled Awful from beginning until the end

    Rated 1 star out of 5

    by Anonymous - Posted on 19 December 2023

    First being late, which I can still get over but apparently one of the things you need to know before the consultation can begin exact times and dates of clinical interaction with your GP. While this might be easy for people who use their GP regularly for the likes of myself nearly impossible. If this is something they need then I would suggest the patient should be informed before booking an appointment. Just out of interest how is any GP able to identify their patients by date of birth and line of address rather than questioning when was the last date you had a smear test? Since I work for the NHS myself they have just lost half a day and counting of my working day, for me trying to access NHS services.

    Visited December 2023

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    Livi has not yet replied.


  9. Review titled Wrong Information given

    Rated 3 stars out of 5

    by Sheila Allder - Posted on 09 November 2023

    I have been given an incorrect phone number to contact and as a result I have spent all morning on the Phone trying to sort it out without success

    Visited November 2023

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    Livi has not yet replied.


  10. Review titled Really efficient initial assessment

    Rated 5 stars out of 5

    by Kevin Summersall - Posted on 28 October 2023

    I have used Livi 4 times now and on each occasion the service via the App and subsequent video call has been fantastic. The ability to get an initial doctor's view within 24 hours is very reassuring

    Visited October 2023

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