St Mary's Hospital (HQ) - Ratings and reviews
Reviews
-
Review titled First shift and the just the one on night shift
Rated 5 stars out of 5
by Bobby Jackson - Posted on 22 April 2024
First shift nurses and the one on night shift made me feel right at home. They are very young women and I Believe each and every one has found their calling. I wanted so badly to feel less like the ER and night shift nurses made me feel. Those angels on first shift and the one on night shift turned that whole environment around. Im so amazed at these young women. They bring their hearts to work with them. You can feel it. I thank you ladies your awesome. We need more people like you in this world. I love you all. I just don't know what to say. I'm amazed.
Visited Intensive Care on April 2024
Review titled St Mary's Hospital (HQ)
Replied on 22 April 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding the Emergency care you received. Patient Advice and Liaison Service (PALS) has passed on your comments to the Lead Nurse and Service Manager. Thank you for taking the time to post your response. Imperial College Healthcare NHS Trust appreciates and values your comments
-
Review titled efficient through and caring service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
i was self admitted to urgent care having had a fall with nasty lacerations and what seemed like a sprain injury. Practioner NP took wonderful care of me, with great humour, thoroughness and efficiency. I also so her for a follow up and she was wonderful
Visited Accident and emergency services on April 2024
Review titled St Mary's Hospital (HQ)
Replied on 16 April 2024
Thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with after attending the Urgent Care Centre at St Mary’s Hospital. I have passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments. Kind Regards Chris Patient Advice and Liaison Service
-
Review titled Great experience
Rated 5 stars out of 5
by Katie Tierno - Posted on 24 April 2024
It was my first time in the A&E with a very scary set of symptoms, and everyone from reception, to the nurses, techs and doctors were kind and empathetic. I was also so impressed with how quickly everything moved. I was thoroughly tested, made to feel comfortable, and everyone took extra steps to make sure there wasn't anything they did to increase my anxiety or nervousness. I could tell they love their jobs by the duty of care delivered and the kindness behind it. Truly grateful for the entire staff, thank you.
Visited Accident and emergency services on April 2024
St Mary's Hospital (HQ) has not yet replied.
-
Review titled Fantastic staff
Rated 4 stars out of 5
by anthony turnbull - Posted on 20 March 2024
I had to attend A&E last night after catching my finger in a food blender. Yes, there was a lengthy wait but everyone from receptionists to nurses to radiographers in A&E and the urgent treatment centre was exceptionally friendly, kind and professional. I just want to say a big thank you.
Visited Accident and emergency services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 20 March 2024
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS. Kind regards John
-
Review titled Very helpful and welcoming
Rated 5 stars out of 5
by Regina - Posted on 12 March 2024
Had my first antenatal scan at St Mary’s - quick, tidy, on time, and most importantly very welcoming and empathetic. Will be returning here for the second scan. Many thanks to the staff for being amazing!
Visited Maternity services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 13 March 2024
Dear Regina Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our antenatal scanning unit at St Mary's Hospital. I will forward your feedback to senior management in Maternity Services. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS and thank you for your kind comments. Kind regards John PALS Officer imperial.pals@nhs.net
-
Review titled Disappointing
Rated 2 stars out of 5
by Bea - Posted on 19 March 2024
Visited the A&E yesterday with what I consider serious issues. There seems to be such waste of time at the initial stage of the process. In total, 5 NHS personnel spoke to me (one took blood samples) before I saw a doctor. That makes 6. Where is the efficiency in that? Appearing to move patients through the system and actually doing so is different. Lastly, when I was inquiring about a treatment that I was unfamiliar with, it was seen as an affront to the capabilities of the team. Yet, a grave error was made by not labelling a supposed iron transfusion treatment (IV) with my personal details. Who does that? How can a patient trust treatment plans when it is not taken seriously? Time will be saved and more patients catered for if the unnecessary process of speaking to multiple personnel is removed - just saying. All this delays much needed treatment.
Visited Accident and emergency services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 21 March 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Managers.
-
Review titled Great Service at Early Pregnancy Unit
Rated 5 stars out of 5
by Karina - Posted on 20 March 2024
I have had the best experience ever with the EPU at St Mary’s Hospital. The staff were extremely polite and the specialist nurse that have seen me, gave me all the reassurance and information I needed. They offered me another appointment in 2 weeks time, which in my case brings peace of mind (I had several miscarriages). The nurse was warm and extremely helpful. I am so grateful to the service I received.
Visited Obstetrics And Gynaecology on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 21 March 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received . Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time. We appreciate and value your comments.
-
Review titled Awful!!!!
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I m in the hospital for 5 days…I never see something like that in my whole life! Every day different doctor says to me different things. I was heavy bleeding and the doctor day after didn’t know that! The nurses some of them they said you have to show us your vomit some of them they said we don’t need to see . I’m vomiting like seven times with the medicine and fluid and I was asking to bring me a sandwich with cheese plain and after 45 min they said me we have tuna and we can’t do anything for you!They don’t care if you are pregnant, if you are in the hospital alone, if you need to eat! I hope something change quickly otherwise this is really bad for sick people. I’m thinking all the time for people with serious illness to have this treatment.The worst experience. Third world system.
Visited Gynaecology on February 2024
Review titled St Mary's Hospital (HQ)
Replied on 13 March 2024
Dear Sender Many thanks for your contact with Imperial College Healthcare NHS Trust. I am very sorry to read of your experience. If you would like me to escalate this matter and hopefully resolve these concerns, can you kindly email me your details (name and date of birth) and the ward you are in? Once received I can escalate this to senior management. Our email address is imperial.pals@nhs.net. I look forward to hearing from you. Kind regards John
-
Review titled Children’s ENT Services
Rated 1 star out of 5
by Nina - Posted on 18 April 2024
Horrible! Go straight to private and don’t lose time there on the 6th Floor. The whole team does not genuinely care about any of the paediatric patients. The doctors seem to be kind and polite at first, but the whole system is so disorganised, that you’ll never get anything done, ever. We waited for over two years for my daughter’s surgery, nobody called us back. I used to call the admin office every week or so, to check if we’re moving down the list, to which they only answered: we don’t have any dates yet, sorry. On one occasion, a ENT doctor gave us the wrong equipment, so we couldn’t do the sleep study at home and hence wasted our appointment (thanks to the St Mary’s staff). Negligent, reckless behaviour that I wish no child should experience. Close down the department or get a grip of your job! Never been more disappointed with any central London hospital before.
Visited Paediatrics services on February 2024
Review titled St Mary's Hospital (HQ)
Replied on 18 April 2024
Dear Nina, I am very sorry to read your comments from the NHS Choices web page and wishes to apologise for your poor experience with our Children Services Department at St Mary’s Hospital. I have forwarded your posting to the service managers for Children Services. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net Kind Regards Patient Advice and Liaison Service
-
Review titled Lovely staff
Rated 5 stars out of 5
by Sue Reynolds - Posted on 24 February 2024
I had to attend today for a mri scan I had a full blown panic attack about 5 mins before the scanning had finished they stopped the scan and the lovely man came in to talk to me really calmed me down as I was shaking Thank you for your kind words
Visited Don't know on February 2024
Review titled St Mary's Hospital (HQ)
Replied on 07 March 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.