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Russells Hall Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 173

  1. Review titled Excellent care

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 March 2024

    I would like to thank the orthodontic surgeon and the excellent maxillofacial team. They have been absolutely amazing in caring for me after having a wisdom tooth removed when I began getting complications. Nothing is too much trouble and I was kept informed of everything that they would be doing and why. I felt listened to and cared for and wanted to say thanks. What a credit to the NHS

    Visited Oral and Maxillofacial Surgery on March 2024

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    Review titled Russells Hall Hospital

    Replied on 08 March 2024

    Dear patient, Thank you for taking the time to tell us about your positive experience at our Maxillofacial Department and rating the service as five stars. We are delighted staff provided excellent care, kept you informed, and were able to explain your care and treatment to you in a way that you understood and felt listened to. We have shared your kind words to staff within the department who will be pleased to receive them. Thank you once again for sharing your experience. Best wishes, Patient Experience Team

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  2. Review titled CAU a lovely department

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 March 2024

    Came here from A&E . Lovely staff and lovely area. Kept me informed and answered all questions. Very friendly and helpful and put me at ease straight away.

    Visited Cardiology on March 2024

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    Review titled Russells Hall Hospital

    Replied on 08 March 2024

    Dear patient, Thank you for taking the time to tell us about your positive experience on our CAU (Cardiac Assessment Unit) Department and rating the service as five stars. We are delighted staff were able to keep you informed, answer your questions and, more importantly, make you feel at ease. We will share your kind words with the CAU staff who will be pleased to receive them. Thank you once again. Kindest regards, Patient Experience Team

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  3. Review titled You saved my life

    Rated 5 stars out of 5

    by Sophie bayliss - Posted on 27 March 2024

    I was rushed in on Saturday 23rd by ambulance, I suffered a secondary post partum hemorrhage. The surgeons and maternity unit were amazing and I cannot express my gratitude enough to these wonderful people, to all involved. It's because of these people and the paramedics that my children still have their mother and my partner still has me. While I was recovering in high dependency unit there was one midwife on both nights who was so lovely and I'll never forget her along with the rest of the team. All staff were lovely to me and I hope that they all know how amazing they truly are!!. Thank you so so so much, I'm so thankful that I'm still here to be with my family, words could never express. The trauma me and my family suffered was made a little easier from everyone caring for me and my partner while he waited to hear news of how I got on in surgery. Sending so much love, gratitude and thanks from me and my little family to all those who cared for me, I truly wish you all stay blessed in life and recieve the recognition you all deserve for saving me and making sure I got home to my partner and kids.

    Visited Maternity services on March 2024

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    Russells Hall Hospital has not yet replied.


  4. Review titled Excellent care

    Rated 5 stars out of 5

    by Amanda - Posted on 11 March 2024

    I attended A & E today after my GP asked me to attend after concerns about blood test results. I was seen almost immediately by a triage nurse, then within a few minutes I saw a doctor, had my blood pressure taken and blood samples taken. The doctor I saw was very kind and caring despite them being very busy and popped out to the waiting room periodically to apologise for my wait for the blood test results and to assure me they would update me asap. I could not not have asked for better treatment and care than I received today. I was in and out in under 3 hrs. I am so very grateful for the care and kindness I received today. We'll done everyone in A & E

    Visited Accident and emergency services on March 2024

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    Review titled Russells Hall Hospital

    Replied on 13 March 2024

    Dear Amanda, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are delighted to hear that staff provided excellent care, kept you informed and showed kindness. We have shared your kind words to staff within the Emergency Department who will be pleased to receive them. All the best and take care, Patient Experience Team

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  5. Review titled A well oiled machine.

    Rated 5 stars out of 5

    by A. Hughes - Posted on 14 March 2024

    Attended G.I.(endoscopy) for a procedure ( the second in less than a month) and on both occasions everything ran smoothly like a well oiled machine. Staff were helpful, courteous and explained everything clearly and concisely. Nothing could be faulted or criticised in any way whatsoever. Sincere thanks to everyone I came in contact with.

    Visited Gastrointestinal and Liver services on March 2024

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    Review titled Russells Hall Hospital

    Replied on 20 March 2024

    Dear patient, Thank you for taking the time to tell us about your positive experience at our GI Department and rating the service as five stars. We are delighted to hear that staff were helpful, courteous and were able to explain your care and treatment to you in a way that you understood and that you felt listened to. We have shared your kind words wit staff within the department who will be pleased to receive them.

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  6. Review titled Unsavoury

    Rated 1 star out of 5

    by Anonymous - Posted on 15 February 2024

    Awfull, how can in this day and age the nhs send home someone in absolute agony .no discharge letter, no information about next steps

    Visited Gastrointestinal and Liver services on February 2024

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    Review titled Russells Hall Hospital

    Replied on 06 March 2024

    Dear patient, Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team

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  7. Review titled Couldn't ask for better treatment

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 February 2024

    Colonoscopy today and I have to say the consultant and all the staff were amazing. Totally put me at ease, confident and professional. It's so nice to go into a department and see the staff are happy. Thank you

    Visited Gastrointestinal and Liver services on February 2024

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    Review titled Russells Hall Hospital

    Replied on 16 February 2024

    Dear patient, Thank you for taking the time to tell us about your positive experience at our Colonoscopy department at Russells Hall. We are happy to hear staff were able to provide excellent care and treatment and were able to keep you at ease during your appointment. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team

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  8. Review titled Wonderful team

    Rated 5 stars out of 5

    by Sue Bracher - Posted on 29 February 2024

    From the moment I arrived every member of staff was so helpful and kind and spent time re-assuring me and made me feel comfortable in an uncomfortable situation. The procedures I needed were carried out caringly, efficiently and hygienically. Wonderful service a credit to our amazing NHS.

    Visited Gynaecology on February 2024

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    Review titled Russells Hall Hospital

    Replied on 06 March 2024

    Dear Sue, Thank you for taking the time to tell us about your positive experience at our hospital and rating the service as 5 stars. We are happy to hear that staff provided a helpful and reassuring service and were able to keep you at ease during your procedures. All the best and take care, Patient Experience Team

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  9. Review titled Excellent service

    Rated 5 stars out of 5

    by Christine Moczadlo - Posted on 01 March 2024

    Referred to rapid breast care clinic following ct angiogram which detected cyst. Had mammogram, ultrasound and examination. Care by all members of staff was excellent.

    Visited Breast Surgery on February 2024

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    Review titled Russells Hall Hospital

    Replied on 06 March 2024

    Dear Christine, Thank you for taking the time to tell us about your positive experience at our Rapid Access Breast clinic. We are happy to hear that staff were able to provide excellent care and treatment. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team

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  10. Review titled Clear procedures

    Rated 5 stars out of 5

    by Colin - Posted on 20 January 2024

    Booking in was clear, polite and the waiting area not crowded. Staff explained clearly the stages of procedure and were very friendly. Questions were answered clearly and next steps outlined. When Booking in it would be reassuring to be informed that appointments were running on time or with delays.

    Visited Ophthalmology on January 2024

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    Review titled Russells Hall Hospital

    Replied on 23 January 2024

    Dear Colin, Thank you for taking the time to tell us about your positive experience at our hospital. We are delighted to hear that staff were able to provide excellent care and treatment and answered any questions you had. All the best and take care, Patient Experience Team

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