Woodgrange Medical Practice - Ratings and reviews
Reviews
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Review titled Heart surgery, zero contact
Rated 3 stars out of 5
by Anonymous - Posted on 19 July 2023
I had open heart surgery in last year privately through work insurance. My GP never contacted me and never did any of the follow-up tests. When I have tried to get appointments, the receptionists make it their personal mission to divert me onto specialists nurses, or "clinicians", or the drop-in blood centre. I needed a medical report for a legal reason, reviewed by my GP: they gave me a runaround and even though the GP eventually signed the report, they never saw me! I truly am not sure whether the GP named on my care _exists_. I have complex health problems but I have never seen them, never spoken to them -- I do not want a nurse practitioner! or the practice manager! I want to see and be seen by my GP! A doctor who can give me a diagnosis, and a prescription! And an appointment that does not require scrambling at 8am with everyone else, and that can never be more than a day in advance. I have a job. My job involves meetings. I can't say "Sorry, our meeting in Central London has been scheduled for months, but today my GP has given me ten minutes at 1:15 so I have to spend an hour commuting to work, an hour commuting home, another hour commuting to work, and a fourth hour commuting home". It's not reasonable. It's how the NHS works nowadays, but it's not reasonable. With all that said, they are a big improvement over my last NHS GP, who was overruled by their clinic partner to refuse me treatment because I was lgbt. I understand everyone is overwhelmed. But people with jobs need appointments too. And people with sensitive health issues should not be required to tell a receptionist everything. It is not respectful of patient dignity.
Visited September 2022
Woodgrange Medical Practice has not yet replied.
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Review titled Awful service for children
Rated 1 star out of 5
by Mohammed Mehdi Hassan - Posted on 01 July 2022
I took my daughters for their 2nd Covid Jab. We had the most awful experience at this surgery. The person administering the jabs were extremely rude, insensitive of children and has no due care for "children". I 10 years old daughter went first and asked me to hold her hand when she was getting her jab. They lady asked me to move away from her first then when I moved away from her but stayed near my daughter she rudely asked me to get out of the room. I ignored her. Then when my 2nd daughter's turn came i sat down holding her as she is scared of injection and cried. I was hold her and was trying encourage her but the same lady again asked me to take her out because other people are waiting. I asked her to give me a minute but she was insisting that I must get out and come back. I told her that she will behave the same as she is scared. The lady was adamant and another doctor joined in with her as well. At that point I told them that my daughter was a child and scared so they should be understanding of that. No children likes injection and as a health professionals they should understand that and try to encourage children rather than being rude to them and their parents. I also told her that she was rude to my older daughter first and now she is being rude to us again. With this attitude she or the other doctor should not be in business of vaccinating young children. At no point "that lady" and the other doctor even tried to speak to my daughter to comfort her. This is extremely poor service. As a matter of fact that lady did almost the same thing when we had our first jab 13 weeks ago. I will also copy write a review on NHS website about this practice. Just for information my appointment was at 16.30 and 16.40. I booked appointment in advance but when we arrived I was told that I will have to join the queue as its first come first served, no matter whether you have an appointment of you just drop in without an appointment. What is the point of the appointment system then?
Visited July 2022
Woodgrange Medical Practice has not yet replied.