Goodman's Field Health Centre - Ratings and reviews
Reviews
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Review titled Irresponsible nurse
Rated 1 star out of 5
by Morma - Posted on 26 February 2024
I had a blood test to check my thyroid. I went to the surgery, I did the blood test and they call me after one week to tell me that they lost the specimen and that I have to do it again. Just like that. No apologies, nothing. This is not professional at all.
Visited February 2024
Goodman's Field Health Centre has not yet replied.
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Review titled Helpful and efficient staff
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2023
I requested a copy of my medical records to share with my employer. I found the staff at the practice sensitive to my needs and the requirements. They were fast and diligent producing the reports. Thank you for a good customer service. It is greatly appreciated.
Visited November 2023
Goodman's Field Health Centre has not yet replied.
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Review titled Disorganised and chaotic
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
I made a flu jab appointment. After getting time off work, putting my child into childcare was waiting 40 minutes, I went to the reception to ask what is find on. I was told that they are ‘still looking for someone to give me a jab’. For 40 minutes at a medical centre with prior appointment they are looking for someone to give me a jab?? Unbelievable. I am now transferring to another practice. These people are dangerously disorganised.
Visited October 2023
Goodman's Field Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Zey - Posted on 26 July 2023
One of the best practices in London. The lady at reception as well as the lady who took my blood were so professional and yet caring. Thank you.
Visited July 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Hi Zey, we really value your words and we will relay your lovely feedback to our staff! We value our patients and are pleased that you felt your experience was so positive! Both our admin and clinical staff are trained to an exceptional standard so that our patients leave feeling as cared for as you did.
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Review titled Improved practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
At this moment the surgery in general is in my opinion providing the best services me and my family have been receiving I would especially thank the reception staff whom deserve a lot of praise as unfair reviews often get highlighted is wrong staff at reception and GP including all clinicians working very hard I’m a very demanding area
Visited June 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Thank you so much for your lovely review, our staff work hard to ensure that patients leave feeling satisfied and positive about their experience. We are happy this has been the case for you and hope all you future experiences continue to reflect the same.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Daniel Vazquez - Posted on 20 June 2023
When we were first added to this practice, we quickly learnt that if you wanted an appointment, you had to phone at exactly 8am, wait in a queue for half an hour, and you would probably get an appointment on the day. If you phoned at 8.05, however, you would almost certainly not get an appointment. That was bad enough, but nowadays when you phone at 8am, you don't get through. At first I thought this might be an occassional occurence, but this is now the fourth or fifth time I've phoned at exactly 8am and not even been able to join the queue. So I phoned at 10am, got put into a queue, and selected the callback option. At almost 1pm, I still hadn't got a callback, and so I phoned again. After waiting for 20 minutes, I finally spoke to somebody who, of course, couldn't give me an appointment on the day. Instead, they gave me an appointment in five days time. Which is better than nothing, I suppose, but it means I'm thinking of going to A&E, overburdening my already overburdened local hospital.
Visited June 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Dear patient, Thank you for your review, we value your feedback and aim to do our best to improve our services. Since your review we have also hired more admin and clinical staff to meet the demand of both calls and appointments. We would also like to remind you that we offer online consultation on Dr iQ. It has many pathways and a lot of our patients find it an easier option to consult with a clinician.
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Review titled Imposible to get through by phone
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I tried to ge through the phone to request an appointment for more than 2 hours, from 8am as soon as they open. The system said I am in a queue of more than 30 people , calling at 8:00. How is that possible?
Visited March 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Dear patient Thank you for your review, we value your feedback and aim to do our best to improve our services. Since your review we have also hired more admin and clinical staff to meet the demand of both calls and appointments. I would also like to remind you that we offer online consultation on Dr iQ. It has many pathways and is an easier option for a lot of our patients Thank you
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Laras Kusumoningrum - Posted on 27 February 2023
I called on Friday morning waited for 1 hr, finally managed to speak to reception and informed I cannot make advance appointment for continued bleeding as the GP is not open on weekend. Asked to call back Monday and told that when calling Monday, I can make 48hrs advance appointment. Called again at 8am on Monday, waited for 56 minutes, finally someone picked up then hung up. Called again immediately to be put in a queue for a call back, received a call back to be told to call back again tomorrow at 8am. I am afraid this will be a never ending cycle..
Visited February 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Thank you for your valuable feedback Laras. Our GP is open from 8am onward for appointments. We offer 48 hours and 2 weeks in advance appointments for patients, subject to availability. Once we have reached full capacity for appointments, we advise patients to use alternative services such as local pharmacies, NHS 111 and DR IQ. Since your review we have also hired more admin and clinical staff to meet the demand of both calls and appointments.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
1) Appointment Booking (1/2) - you have to call every day exactly at 8am to be put in a queue of over 30 callers, stay on the line for 45 minutes and once you get your turn, all the slots are most likely to have been taken up. 2) (2/2) - if you are not given an appointment slot, you have to repeat the same process again the following day (so again, call at 8am to be placed in a queue of 30+ callers) because they offer same day appointment service only. They won't offer an appointment the following day. 3) Reception - the staff appear incapable of handling anything but a routine simple query. Once you bring up something they don't seem to handle regularly, it's a very much "computer says no" response and you end up brainstorming solutions on their behalf. 4) Appointment itself - the vast majority of appointments are handled by nurses (unless you specifically request). In my experience, my issue was dealt with looking up the issue on the computer, reciting NHS guidance to me (on some occasions, irrelevant to my issue) and from then onwards if I brought up a reason why NHS guidance is not relevant here, it was dealt with "this is what the NHS guidance says". 5) Follow ups - when getting a blood test, I was told that I would not be given a call back if everything was okay. 3 weeks later, I thought I better check and called the reception. Turns out, there was an issue with my blood results, it was just never communicated to me. 6) DrIq App - Somewhat helpful but the consultation slots are allocated very quickly and you are likely to end up doing the same process the following day again (very much like booking through the phone). Acceptance/rejection of your prescriptions are never notified so you might end up going to your pharmacy only to be told that they don't have your prescription. My *routine* prescription was once randomly rejected, I went to the pharmacy to be told they don't have it, I had to call the reception to be referred to the clinician who called me 2 working days later and with no explanation, they just put it through so I had to go pick it up to the pharmacy several days later again.
Visited January 2023
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Dear patient, We appreciate that you have taken the time to leave feedback regarding the service you have received in our surgery. Our goal is to leave patients feeling better and well cared for and it is unfortunate this has not been the case for yourself on this occasion. Since your review we have also hired more admin and clinical staff to meet the demand of both calls and appointments. It is important to us that we receive feedback as this informs us on how and where we can improve our services. We are available for drop in sessions every second Thursday of each month between 11am - 12pm, the next session is on 9th November 2023. Thank you
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
I turned up at 3pm trying to get an appointment for my baby who had a temperature and had been coughing for a while. The receptionist was fab and gave us an out of hours appt to see the PA an hour later. The PA diagnosed tonsillitis and we got it sorted with antibiotics. He also advised us (and tested us!) on warning signs e.g. Breathing problems. This was right before the strep A thing was in the news, and we now realise they took it extra seriously because of that (at the time, we thought it was just a regular flu). Anyway, we've had several appts for the baby here and they always do their best to find an appt. If you cant see the GP but they offer the PA (physician associate), accept it! Hes brilliant and will carry out the same examinations as a doctor, and you actually get a slightly longer appointment. Thank you!
Visited November 2022
Review titled Goodman's Field Health Centre
Replied on 13 October 2023
Dear patient, We are so pleased to read your amazing review about our GP Practice and staff! Experiences like yours’ is what we aim for, your review does reflect that the hard work of our staff really pay off. Thank you