The Town Centre Practice - Ratings and reviews
Reviews
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Review titled Terrible Gp surgery
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
This gp service is disgraceful, I have been on the phone since 8am trying to get through it is now 9:40am and I am on my 3rd attempt at trying to get through after being cut off twice after over an hour of trying to get through, I have been number 3 in the queue for half an hour now and its ridiculous. I know if & when I finally get through now there will be no appointments left. This problem really needs to be fixed as it's very frustrating and a poorly run service.
Visited March 2024
The Town Centre Practice has not yet replied.
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Review titled Telephone calls
Rated 2 stars out of 5
by Peter - Posted on 12 March 2024
Phoned walking centre. Spent 45 minutes waiting on the phone just to be cut off once I got down to 2. Tried again and got cut off when I got down to 3 tried third time and spent another 30 minutes plus and then got got up again is this your standard policy?
Visited March 2024
The Town Centre Practice has not yet replied.
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Review titled The most appalling service
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
I have been trying to get through since 8am for an appointment. I reached 8th in the queue and then was cut off. I called again and finally reached 1st in the queue to then get cut off again. I have never ever seen or experienced such appalling service in my life. How can the surgery think it's acceptable to cut people off? We are calling due to illness or in a situation of distress and to be cut off is below the level of service anyone should expect. After 2.5 hours I am now in the queue again and told I am 7th in the queue. Pathetic.
Visited February 2024
The Town Centre Practice has not yet replied.
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Review titled Useful
Rated 1 star out of 5
by Cinzia - Posted on 14 February 2024
I can see everyone whos trying to ring this practise stays on number 1 for like 15 mins and then got hang up...happened twice to me so im gonna go in person...fix this issue as everyone got the same problem dont ignore this reviews
Visited February 2024
The Town Centre Practice has not yet replied.
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Review titled Very poor, unprofessional, not answering calls
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Absolutely pathetic service, can a Luton gp be something of a standard...unfortunately no. After over 275 min 28 sec spent today waiting in a queue on the automated call centre that nobody answers I ended up, as expected after the town centre gp, with no appointment. The phone queue moves very slowely down if by any chance you reach being nu⁶mber two or one in a queue waiting in the same position for several minutes ofcurse the phone gets automatically disconnected and you repeat the same pattern. I find it very unprofessional not to set an automated message on a phone line that the gp does not offer any appointments today. There is not even an afternoon round to book an appointment and ofcurse you will not even be informed about it unless you walk there and leave the reception window with nothing. Waste of tax payers' money! Absolutely useless for patients.
Visited January 2024
The Town Centre Practice has not yet replied.
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Review titled Great Care of a very elderly patient.
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2023
I emailed the surgery about my elderly Auntie at 11pm on Thursday night (2.2.23). The surgery responded at 10:15am today (Friday 3.2.23). They said a Doctor would ring my Aunt early afternoon. The Doctor did ring her and then took the time and trouble to ring me to explain the situation and treatment! The prescription was sent to the pharmacy and the antibiotics were started today! The surgery were very responsive and the Doctor was really lovely with my elderly Aunt. Thank You, thank you very much.
Visited February 2023
The Town Centre Practice has not yet replied.
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Review titled They hang up on you
Rated 1 star out of 5
by David Mingay - Posted on 05 October 2022
I rang this morning after failing to get an appointment for someone to look in my ear due to ear ache last week. After half an hour on hold (I rang at 8am) and 20 minutes of being "number 2 in line". They cut the line. I have been offered a telephone appointment last week but a doctor can't look in my ear over the phone! Absolutely appalled at this surgery. They are failing patients who really need access to good quality health care.
Visited October 2022
The Town Centre Practice has not yet replied.
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Review titled Very disappointed
Rated 3 stars out of 5
by Anamaria - Posted on 05 July 2022
I try to book an appointment I wait 2 hours on the line and I was nr 1, and after the receptionist close the phone!!!! How is this possible? Do u think I hv time to stay all day on the phone?And now I call again and I am sure no appointments available!!! Very disappointed
Visited June 2022
The Town Centre Practice has not yet replied.
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Review titled Never answers the phone!
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2022
I phoned today at 8am and was number 5 in the queue. 45 minutes later I'm still only number 3! Has the receptionist forgotten the magical ring ring device on their desk? Best thing is that the phone system will boot me off by 1hr and I bet I'll still be at number 3! This place has gone downhill so hard since the new provider has taken over, shame on you.
Visited May 2022
The Town Centre Practice has not yet replied.
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Review titled No chance for an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2022
Started calling sharp at 8am, 16th in line. 2hrs in 6th, phone disconnects. 14th in line, 2hrs in 1st, phone disconnects. Impossible to get through, this is ridiculous.
Visited May 2022
The Town Centre Practice has not yet replied.