Torrington Park Group Practice - Ratings and reviews
Reviews
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Review titled Difficult to get appointments
Rated 3 stars out of 5
by Elaine Liffchak - Posted on 13 April 2024
I had my pneumococcal vaccine 2:40, 18 Dec 2023 at 13:30 to 14:30, then my Shingles vaccine as I'm 65yrs old. Cough started 3 weeks later - pneumonia. March '24 needed antibiotics + chest x-rays showed left lung pneumonia). Then needed 2nd + 3rd antibiotics - which didn't work I had to go to A&E following Monday 18/3/24 (7hr wait 100 visitors) at Barnet Hospital. They gave me blood tests, chest x-rays they measured my oxygen saturation (I had trouble breathing) and put me onto a drip as I was continuously sick for 2 days previously so put on am IV Drip and prescribed a week of anti-sick tablets, also another week of anti-biotic. The next day I had to request a steroid spray 'Clenil Midulite' from my GP to be taken 2x per day x 2 doses. I'm slowly getting better but I think it's all because I had the vaccines in December?! I have an ultra scan appointment next Saturday 20 for my kidneys at Barnett Hospital.
Visited March 2024
Torrington Park Group Practice has not yet replied.
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Review titled Extremely danger
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
I had an appointment with my GP at Torrington Practice Group where I was given medication and was told by GP to make sure I will come back in 30 days to see him and not take medication for more than 30days as it is highly addictive. What I have experienced after 30 days was shocking. I’ve called them to book an appointment, there was no option to book one, only the option I had was e-consultant link which was all the time unavailable. I had to repeat what my GP said when I’ve seen him last time, so I was told they will send a prescription to my nominated pharmacy where I can collect it. I couldn’t believe what she said, she was just about to give me medication I was taking last 30 days and which I’m not allowed to take for more than 30days. These people are extremely danger and out of their mind !!! Then I was told somebody will call me to discuss this and book an appointment, but they never did. What I have experienced during the phone call was very bad and rude, she told me she spoke to the doctor, then again doctor what said about, while I was on hold and then at the very end of it she asked me who is my GP and if I have recently seen him. Seems receptionists have an instructions with how to get rid of you off the phone, they don’t care about your health or situation at all as my conversation with them has clearly confirmed this when I was on hold twice while she went to talk to a doctor and got back to me first with sending my prescription online, then with that somebody will call me back, which they never did, which means they never opened my file or look into it when at the end of the phone call she didn’t know the name of the doctor I have seen last time, what medication I was on ….etc I suggest to be very careful with Torrington GP group as they can cause serious damage to your health by taking very unresponsible actions without looking into your file or having knowledge about your illnesses
Visited April 2023
Torrington Park Group Practice has not yet replied.
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Review titled Great practice and wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2023
Great practice and wonderful reception and telephone staff. Very polite, professional & extremely helpful. Very impressed. Also all the doctors are excellent and understanding. The phones are answered very promptly. The only problem is parking. Very happy with their service.
Visited March 2023
Torrington Park Group Practice has not yet replied.
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Review titled Poor office staff
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2023
The e-consult system is an excuse to be rude and unhelpful. Receptionists are obstructive, unhelpful and make it impossible to get anything sorted or to get medical care. You get no information about your enquiries then when you ask for an update you are told to fill in another e-consult form. They are using this system to make it impossible to get help. I have filled in 5 e-cosult forms in the quest to get a prescription that was requested from my consultant neurologist and I have been blocked at every turn. There needs to be a serious investigation into how this surgery is operating and the treatment of the patients by the office staff. If by luck you get to see a doctor they are good so it is such a shame that the office staff are so abominably rude.
Visited March 2023
Torrington Park Group Practice has not yet replied.
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Review titled „ no words for such a bad service „
Rated 1 star out of 5
by Daniel s - Posted on 20 December 2022
Gp constantly missleading informations, stuff is unprofesional rude, without any authorities giving wrong false test results over the phone! take ages when enquaries about anything! no any skills and behaviour of stuff is ridicules! Appoitment over the online form only By 10pm appoitments full! Always short of stuff no chance to book anything! Menager is out of reach! Practice has no skills to deal with people with anxiety depression and panic disorder given more stress instead ! 80 yr old people are pushed to use online form as this is rule and for most is very dificult! Simple prescription cant be done over the phone needs to send email then u need to chase them up few days to get prescription! Medical report is super dificult to receive first need to go trough all sort of online signature receive pins txt emails and after two weeks if u lucky u get short copy of the report no any emergency appoitments avaible best to stey away!
Visited December 2022
Torrington Park Group Practice has not yet replied.
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Review titled Atrocious with prescriptions
Rated 5 stars out of 5
by Fay Gooding - Posted on 17 March 2023
Since 2014 I have struggled to get prescriptions for the correct medications, in the correct dosages, or even for a full month. I have made many complaints, and my emails are completely ignored. I have been left without medication for Bipolar disorder repeatedly, and they lie on their website saying a prescription takes 72 hours... I've not had a prescription sooner than 14 days in years. I've had all sorts of excuses for this, but it is their default to never accept responsibility. If they were decent people they would change their website so people are aware that even an incorrect prescription will take 14 days minimum. Nobody with bipolar should have to send emails literally begging for their prescription. If and when something terrible happens, I will be blamed for 'not being compliant' despite the fact I have no medication available to take on a regular basis. If you have any say or a better option do not register at this surgery, especially if you have a potentially life threatening need for regular, reliable prescriptions! I can now no longer work, and I can't see that changing anytime soon because I simply cannot depend on any medication being issued correctly or in time. Honestly just atrocious. In September last year alone, I collected my prescription 3 times as they attempted to get it correct... I ended up with 24 and a half days worth of medication in total! These people are an absolute joke.
Visited December 2022
Torrington Park Group Practice has not yet replied.
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Review titled Extremely rude reception
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
Long phone queues minimum half an hour waiting time. They have absolutely no time for you, they are rude and do not seem to care about you. it is like this over 10 years. They lost my file, I filled online form as requested they never call back. Dreadful service from the admin/reception team. Doctors are 3 star
Visited October 2022
Torrington Park Group Practice has not yet replied.
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Review titled Poor customer service from reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 11 May 2022
I can't believe how long you have to wait on the phone before they answer. I was on the phone for over half any hour one afternoon and I was only third in the queue. Another time, there was only one patient ahead of me and I had to wait 25mins. When they do answer, they have absolutely no time for you and do not seem to care that you've had to wait so long. This has been going on for several years and has nothing to do with the recent waiting lists since pandemic. I've been told they make you wait so that it deters people from calling. Sadly, I expect this is true... Truly dreadful service from the admin/reception team. Doctors are good though.
Visited May 2022
Torrington Park Group Practice has not yet replied.
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Review titled Impressive attitude of reception staff
Rated 4 stars out of 5
by Michael - Posted on 22 April 2022
While waiting for my appointment at Torrington Park Group Practice yesterday afternoon I was very impressed by the care and patience shown by the reception staff. They have a difficult job to do and I was struck by how professional and friendly they were.
Visited April 2022
Torrington Park Group Practice has not yet replied.