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Mulgrave Road Surgery - Ratings and reviews

Reviews

Displaying 1 to 10 of 18

  1. Review titled Disgracefull

    Rated 1 star out of 5

    by JOHN THOMAS - Posted on 19 February 2024

    I was a patient at this surgery when you could call and get an appointment within 2/3 days. Now ones has to call at 8.30am on the dot to be told one is 13th in line. Half an hour later your call is answered and you may or may not get an appointment. Once upon a time the waiting room would be full of patient who would be called to see a doctor. On my recent visit I was the only waiting patient and still waited 30 mind after my appointment time to see the one doctor who appeared to be working. At the same time there were 4 chattering women in the office. I was eventually seen and given an appointment for a blood test 14 days later. 2 days later this was cancelled by text message and I was asked to call the surgery who advised me that the next available date was 22 days later and I was told to re- book the test at St Helier.This is with out doubt the worst organisation that I have to deal with. They are a disgrace

    Visited February 2024

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    Review titled Mulgrave Road Surgery

    Replied on 26 February 2024

    Dear Mr Thomas, Thank you for your feedback. We are sorry to hear that you have not had a good experience accessing our services. We apologise for the upset and inconvenience to you. Firstly, Doctors aim to see patients for their scheduled appointment times; we are sorry that you had to wait 30 minutes for your appointment (and was not informed of the wait time). Furthermore, unfortunately, due to unforeseen circumstances; we have to cancel scheduled patient appointments - this might be due to staff sickness (in this instance). We try as much as we can to book patients into the next available appointment. We will ensure that we contact patients by phone before cancelling appointments in the future. We also want to ensure you that our staff (both clinical and administrators); are always here to provide a high quality service to our patients. We will take on board your feedback to improve our service. Please contact the Practice Management for any other queries you might have. Again please accept our apologies. Many thanks K Igali Practice Manager Mulgrave Road Surgery

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  2. Review titled Great care

    Rated 5 stars out of 5

    by Eileen Lawlor - Posted on 16 January 2024

    Yesterday I requested a Home Visit via Mulgrave Road surgery. After talking to a doctor this was given and an hour later a member of the Home Visiting team arrived. She was so approachable and caring and I was able to fully explain my problems. I was then given an amazingly thorough check up which included every test imaginable and photos were taken of the afflicted area. Throughout I was able to ask questions and discuss why the test were being done and what the results would mean. This visit lasted almost an hour therefore it was calm and unhurried. After this a full report was sent to Mulgrave Road surgery and subsequently a doctor telephoned to tell me the outcome and that antibiotics had been ordered that would be delivered. Also the doctor has requested a visit from District Nurses towards the end of the week to ensure the medication is working correctly. Throughout this process I felt cared for, listened to and valued. Nothing was too much trouble for the surgery/doctor and this calmed my anxiety and worries. I cannot praise highly enough the care I received. Also I really value the fact that my treatment is being followed up to ensure it is working effectively. Thank you Mulgrave Road for such amazing care and treatment.

    Visited January 2024

    Report as unsuitable

    Review titled Mulgrave Road Surgery

    Replied on 19 February 2024

    Dear Mrs Lawlor Thank you for taking the time to provide feedback for the services provided by our Practice and our Home Visiting Team- this has been fed back to them). We appreciate your kind comments. We will continue to work to provide the best service to all our patients. Thanks K Igali Practice Manager

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  3. Review titled Great people, kind and helpful

    Rated 5 stars out of 5

    by Mr P Thinagaran - Posted on 01 December 2023

    Mulgrave road surgery has an amazing team of staff, right from the warm-welcoming reception team to their wonderful and amazing nursing team. Their nursing team is simply awesome, they always go beyond their call of duty and provide utmost care for the wellbeing of the patients. Would certainly recommend Mulgrave road surgery to all my friends and family.

    Visited November 2023

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    Review titled Mulgrave Road Surgery

    Replied on 18 January 2024

    Dr Mr Thinagaran, Thank you for taking the time to comment on the service provided by the team at Mulgrave. Your feedback is very valuable to the Practice. Regards K Igali Practice Manager

    Report as unsuitable


  4. Review titled Wonderful practice

    Rated 5 stars out of 5

    by L Franklin - Posted on 31 October 2023

    I’ve had to attend regular appointments with my mother since my father died. I’ve been impressed by the way the reception team and doctors have looked after her. Caring, friendly and so helpful trying to fit her in for appointments.

    Visited October 2023

    Report as unsuitable

    Review titled Mulgrave Road Surgery

    Replied on 18 January 2024

    Dear L Franklin, Thank you for sharing your feedback about the service provided by the Practice to your mother. We always aim to provide the best service on every contact; and your comments are appreciated. Regards K Igali Practice Manager

    Report as unsuitable


  5. Review titled Rapid response from GP

    Rated 5 stars out of 5

    by Garry - Posted on 18 May 2023

    My wife visited the surgery to try to arrange a telephone appointment with one of the Doctors. The doctor called me at home 5 minutes after the request was made. The doctor was professional and empathic to my needs and she sent a prescription directly to my nominated pharmacy. I was extremely happy with the service I received.

    Visited May 2023

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    Review titled Mulgrave Road Surgery

    Replied on 15 June 2023

    Dear Garry, Thank you for sharing your feedback about the service provided by the Practice. We aim to provide the best service on every contact and your comments are appreciated. K Igali Practice Manager

    Report as unsuitable


  6. Review titled Good practice

    Rated 5 stars out of 5

    by yvonne cole - Posted on 25 April 2023

    Reception always professional and helpful. Dr are professional and provide a professional and caring service. Always able to get an appointment on the day.

    Visited April 2023

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    Review titled Mulgrave Road Surgery

    Replied on 15 June 2023

    Dear Mrs Cole, Thank you for your comments and feedback. Your feedback is very valuable to the Team at Mulgrave Road. We appreciate your comments. K Igali Practice Manager

    Report as unsuitable


  7. Review titled Dire

    Rated 1 star out of 5

    by Anonymous - Posted on 24 April 2023

    The GPs are (mostly) pretty good. When you finally get to see them. However, it's almost impossible to get an appointment and you can waste 20 minutes every day trying to get one. There are never any appointments available through online booking. When you call for an appointment, you listen to an inane 60 second message about how busy they are and that you can book an appointment online. See previous sentence - it's straight out of Kafka. When you finally get to "press 1 for an appointment" you find out that they're "exceptionally busy" (as are, probably, lots of the people wasting time calling you) and that you're number 20. in the queue. That's if you call at 0829. I used the call back function recently (sounded like a good idea). Just don't. They called me back at 1030 "I got a message to call you. Yes, I'd like an appointment. Oh no, we don't have any left. Call back tomorrow". It's truly dire. The "S" in NHS no longer exists. You pay for a "service" and, in truth, its heavily rationed by opaque and ineffective processes installed by incompetent managers. I know the NHS has excess demand. And I'm mostly happy to wait for 7-10 for an appointment to see a GP (if it's an important not urgent matter). That is, if they would let me book one... Truly dire.

    Visited April 2023

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    Review titled Mulgrave Road Surgery

    Replied on 15 June 2023

    Dear Patient Thank you for sharing your feedback about the service provided by the Practice. We are sorry that you did not have a great experience when you tried to book an appointment with the GP. There are times when the phones are very busy; and our call back feature should hold your place in the queue. It appears that this was not the case as you stated that your call back was 2 hours later. We will check that this feature is working correctly. Furthermore, you can also book appointments online using the NHS App or Patient Access; and use our new patient triage system AccuRx for clinical and administrative queries. We aim to provide the best service on every contact; so we will take your comments on board. K Igali Practice Manager

    Report as unsuitable


  8. Review titled Excellent care from Dr's & nurses

    Rated 5 stars out of 5

    by Robin lane - Posted on 17 March 2023

    Both my late wife and l have relied on the practice for many years and have always been happy with the care.

    Visited March 2023

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    Review titled Mulgrave Road Surgery

    Replied on 15 June 2023

    Dear Mr Lane, Thank you for taking the time to reach out and provide us with valuable feedback. The staff at Mulgrave Road Surgery appreciate your comments. We aim to provide excellent service to all our patients consistently; and your feedback is appreciated. K Igali Practice Manager

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  9. Review titled Excellent doctor's surgery

    Rated 5 stars out of 5

    by DAVID - Posted on 08 December 2022

    Very happy with the service and help from the surgery, from the receptionists, nurses and the Doctors, it is usually possible to get an appointment the same day if you try at 8.30am, no complaints at all.

    Visited December 2022

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    Review titled Mulgrave Road Surgery

    Replied on 15 June 2023

    Dear David, Thank you for your positive comments about the Team at Mulgrave Road Surgery. We aim to provide the best service at all times - and appreciate your feedback. K Igali Practice Manager

    Report as unsuitable


  10. Review titled Very happy with the service

    Rated 5 stars out of 5

    by Anonymous - Posted on 19 January 2023

    I have been registered with the Practice for over 30 years and have been fortunate not to have needed to visit very often. Recently when I had a check up and needed further tests these were arranged promptly and results were posted quickly. I found this very reassuring. Despite all the current bad publicity about the NHS I am happy to say my experience has been very positive. Thank you.

    Visited December 2022

    Report as unsuitable

    Review titled Mulgrave Road Surgery

    Replied on 15 June 2023

    Dear Patient, We are very grateful and thank you for taking the time to share your experience about our service. We continue to strive to provide the best service to our patients; and appreciate your feedback.

    Report as unsuitable