The Qrp Surgery - Ratings and reviews
Reviews
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Review titled Lovely nurse
Rated 4 stars out of 5
by Debbie - Posted on 10 April 2024
Invited for a health check, given form to take to a blood test centre (I could book online at time and place of my choice). Offered vaccination at same time. Not all test results were put online not sure why. Follow up appointment with lovely down to earth and helpful nurse who arranged an appointment with a dietitian and sent a link to record blood pressure for a week. Also got shingles jab at the same time.
Visited April 2024
The Qrp Surgery has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Cindy McDonald - Posted on 22 April 2024
The doctor I spoke to today,listened to my concerns and explained everything in detail and suggested ways to go forward as well as emailing information about ways to help me whilst still on the phone. This was very reassuring.
Visited April 2024
The Qrp Surgery has not yet replied.
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Review titled Failed Appointment
Rated 4 stars out of 5
by Simon - Posted on 10 April 2024
I had a telephone appointment booked for 10 to 12 but the Doctor phoned at nine. I was told the Doctor would phone me back but I have received no further contact.
Visited March 2024
The Qrp Surgery has not yet replied.
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Review titled Good do better
Rated 4 stars out of 5
by Joyce Whyte - Posted on 10 April 2024
The nurse is brilliant one doctor is also brilliant don’t care much for a male doctor who cannot ring you even when you have made an request for a phone call
Visited March 2024
The Qrp Surgery has not yet replied.
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Review titled Do not register here
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
Can't stress how terrible this GP is. Countless issues with prescriptions including doctors sending them to pharmacies which have permanently closed, receptionists refusing to issue prescriptions for generic medications leading to issues with collecting them if the pharmacy didn't have the exact brand listed on the prescription. Once my prescription was sent in two packages for no reason so I had to pay double the fee. Appreciate the NHS is under strain and most people working in it are doing the best they can but the level of service here is god awful.
Visited February 2024
The Qrp Surgery has not yet replied.
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Review titled Useless surgery
Rated 2 stars out of 5
by Stefano Esperti - Posted on 05 February 2024
Hi it's been around 10 years I can't get any appointment with them, I tried to call today as I felt bad yesterday and I ended up to the Hospital, I believed this time they would be able to give me an appointment, but I am wrong, even this occasion they keep saying they are full of capacity.
Visited February 2024
The Qrp Surgery has not yet replied.
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Review titled Really caring
Rated 5 stars out of 5
by Sophie - Posted on 25 January 2024
Went to have baby vaccinated. Easy registration on arrival. Appointment was bang on time! Nurse was great at the injections. Unfortunately, my baby took a tumble, but the Dr offered to very carefully check baby and took time to explain what to look out for if baby became poorly. Very caring practice.
Visited January 2024
Review titled The Qrp Surgery
Replied on 02 February 2024
Dear Patient We are glad you have found registering with us easy. We are also glad you had a positive experience at QRP and found us a very caring practice. We will for sure pass on the feedback to all our team. Thank you.
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Review titled Bad communication
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2024
I was calling to prescribe my medication and even repeated so they get it right and when I got to pharmacy to collect them they have ordered wrong items. That month I was already stressed and this made me stress even more. I am type 1 diabetes and it’s crucial to get it right the items I requested which was wrong 3 times in a row.
Visited December 2023
The Qrp Surgery has not yet replied.
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Review titled Great doctor, terrible admin
Rated 3 stars out of 5
by Anonymous - Posted on 30 December 2023
Getting to actually speak with a doctor is an obstacle course. Once I saw a doctor, the referral process to a hospital went as it should. For god's sake, change the admin process. I hadn't contacted this surgery in four years, so I'm not a persistent patient, so the admin procedure here is a mess.
Visited September 2023
Review titled The Qrp Surgery
Replied on 31 January 2024
Dear patient we are pleased that you were happy with the clinician you saw, however we are keen for you to meet with our manager to discuss how we can make the process of meeting your needs in a more seamless manner. Please do pop in or feel free to join our patient participation group - https://www.queensroadpartnership.co.uk/pages/Patient-Participation-Group Please also see our home page for a variety of ways you can book and appointment online or via an app - https://www.queensroadpartnership.co.uk/Home. Please also note that South East London Intergrated Care Board in line with NHS England's are helping to facilitate recruiting more staff to GP surgery's across Lewisham to help meet demand. You can read more information here- https://www.england.nhs.uk/long-read/primary-care-access-recovery-plan-delivery-update/#action-required You can also read about the different healthcare professionals who you can see here https://www.queensroadpartnership.co.uk/pages/Expanded-NHS-Support
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Review titled No appointments, no answer the call
Rated 1 star out of 5
by karyna - Posted on 14 March 2023
My son has pain in his ears, I tried to call the Gp since 8am exactly and the call is not completely, saying they are extremally busy. The receptionist answered the phone 3pm, didn't ask my sons age, just said " we don't have appointments, call 111.
Visited March 2023
Review titled The Qrp Surgery
Replied on 25 August 2023
Dear patient We are sorry that you found booking an appointment over the phone difficult for your son. Please review our home page to see how you can book appointments via your phone or compute utilising the two apps we gave available, the NHS App and the ask first app. We do promote this way of accessing appointments to minimise telephone traffic for those who can utilise booking of appointments online or via the aforementioned apps. Our homepage can be found at www.queensroadpartnership.co.uk. Please feel free to pop in to talk to one of our care navigators for further help and support if needed.