Skip to main content

Junction Health Centre - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Excellent, friendly practice

    Rated 5 stars out of 5

    by Elizabeth - Posted on 21 April 2023

    I know there's currently substantial waiting times within the service, yet I never seem to struggle getting appointments here. The practice has taken me seriously with long-term health issues that doctors in other practices have previously dismissed. I've always managed to get on-the-day or next-day appointments with acute health conditions also. Sometimes you may have to wait a while on the phone line (~20 mins), but I have never been disappointed once I've got through :).

    Visited April 2023

    Report as unsuitable

    Review titled Junction Health Centre

    Replied on 11 May 2023

    Dear Elizabeth, thank you for your feedback. We are pleased to hear of your positive experience with our GP Practice, our current waiting times on the phone lines has improved massively with an average of 2 minutes to get through to us, hopefully you will see this improvement the next time you get in contact with us. I will ensure your feedback is passed to the wider team. Best Regards, Management.

    Report as unsuitable


  2. Review titled Online appointment unavailable

    Rated 1 star out of 5

    by Anonymous - Posted on 11 September 2022

    They turned off the online appointment during the lockdown time, and now it's more than 2.5 years of covid, they keeping the online appointments service unavailable, why? When I asked why online service is unavailable to reception they do not have any clear answer. And another it has pathetic reception/admin service. If you call them they talk disinterested, they sound like you are troubling them by calling, I mean I can imagine, they could be busy sometime but they talk like every time. NHS is my right, I pay NI, it's not like they are giving some free service from their pocket. If they don't like their job go into a different job but are emphatic when a patient calls you. I don't recommend you this GP, to anyone deserves better care than this GP service.

    Visited July 2022

    Report as unsuitable

    Junction Health Centre has not yet replied.