Taunton Vale Healthcare - Ratings and reviews
Reviews
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
My partner was diagnosed with cancer.He was told this over the phone, he was referred to hospital. The surgery forgot to send his referral. He waited 2 agonising weeks, being told by the surgery that all was in hand but it wasn't. We had to do the chasing, ringing both the surgery and the hospital,we ended up getting the appointment to see the consultant ourselves. The surgery has failed my partner in all 6 NHS values. No duty of care, no duty of candour. Very disappointing service. Very let down
Visited March 2024
Review titled Taunton Vale Healthcare
Replied on 25 March 2024
Thank you for bringing your concerns to our attention. Please contact us directly on (01823) 259444 or via the ‘contact us online’ link on our website at www.tauntonvalehealthcare.co.uk where we will be happy to look into this further for you.
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
After a phone call to surgery receptionist and telling my health issues been promised for call back and i still waiting till now-already 6 days!!!Sadly I need to deal with my issues my self!!!
Visited February 2024
Review titled Taunton Vale Healthcare
Replied on 05 March 2024
Thank you for bringing your concerns to our attention. Please contact us directly on (01823) 259444 or via the ‘contact us online’ link on our website at www.tauntonvalehealthcare.co.uk where we will be happy to look into this further for you.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
What a wonderful practice. Husband needed surgery and the practice quickly sorted it all out. Within a month now has operation date. Recently had to register visiting relative. Again excellent service from all the team, admin, reception, practitioner and GP. Couldn’t fault them. So good to get this streamline service after all the negatives you hear these days. Well done and thank you. Oh and I must say the pharmacy next door is great too so much better than it use to be. Lovely friendly staff and didn’t have to wait ages! Well done too.
Visited September 2023
Taunton Vale Healthcare has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Cannot fault this surgery, I always get through on the phone straight away ( big plus), the reception staff are extremely helpful and friendly. I have had a phone call the same day from a medical practitioner and seen accordingly. In these days when the NHS / Drs surgeries are heavily criticised in the press, my experience has been the complete opposite. I know a lot goes on / staff working hard behind the scenes to make this all happen. Thank you Taunton vale for a top class service.
Visited August 2023
Taunton Vale Healthcare has not yet replied.
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Review titled Fantastic surgery!
Rated 5 stars out of 5
by Lucy - Posted on 26 July 2022
I've been a patient at Taunton Vale Healthcare for a number of years and have never been able to fault them. During the pandemic, they were available via the phone and always went above and beyond to be supportive during troubling, worrying times. I fully empathize with the inability to be able to see patients face to face and the issues this has caused, however, I've always had prompt call backs and been listened to which feels so very important. I've been lucky to have doctors who have advocated for my care when appropriate, provide much needed medication and aided me in my recovery journey. The surgery is always clean, keeping in line with COVID regulations, and friendly. They were also very informative and kind during my COVID booster, which I was anxious about. I didn't know particular other psychological, short term intervention help existed until they supported me in the referral process too! I have quite a lengthy medical history, including mental health issues, which I've never felt judged or unheard for; only ever supported. I'm really grateful for the staff at Taunton Vale, all they have done and all they continue to do.
Visited July 2022
Taunton Vale Healthcare has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2022
I order my medicine online and due to delivery issues caused by double bank holiday I was about to run out. The prescription people at TVH, authorised and sent my medicine to my local pharmacy within a few hours. Thank you so much.
Visited June 2022
Taunton Vale Healthcare has not yet replied.