Swallownest Health Centre
Worksop Road, Swallownest, Sheffield, South Yorkshire, S26 4WDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely terrible
Rated 1 star out of 5
by Ed T - Posted on 10 May 2023
Just cancelled my medication without prior notice!!! Then had the audacity via an untrained stroppy receptionist to say they had sent me a text, really?? This is where your hard earned tax payers money goes. Diabolical service. The NHS is doomed in this country........
Visited May 2023
Review titled Swallownest Health Centre
Replied on 12 May 2023
Good morning Ed, Thank you for taking the time to leave a review of our services. It is always difficult to respond to negative reviews without having all the information following a thorough investigation. We would always encourage our patients to do this in the first instance, that way we can help to make further improvements wherever possible. I would welcome you to contact me on 0114 4333888 or via our complaints email syicb-rotherham.swallownestcomplaints@nhs.net so that this can be investigated thoroughly, which I think would only be fair, and allow us to respond accordingly. If you are unhappy with our services, you have the option of seeing if you are able to register at another practice. I look forward to hearing from you and investigating this accordingly. Kind regards, Sarah Buckley Practice Manager
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
I rang yesterday for an appointment to be told only 3 available for today but at Kiveton Park. I’ve no transport and it’s ridiculous I have to go to another practice for an appointment. I was told I had to ring up 8.00am next day. I work shifts and I’m on a 6.00am start so that’s impossible to do. I could if it was a 5 minute call, but you would be waiting 30/40 mins for the call to be answered. So now I have to wait another week for my day off. My husband could never ring at 8am so he’s never going to get an appointment. We use to be able to book an appointment even if it was for a week upfront. Why can we not do that anymore as your system seems to have gone backwards.
Visited May 2023
Review titled Swallownest Health Centre
Replied on 18 May 2023
Dear Anonymous, Thank you for taking the time to leave your feedback. It is very difficult for us to respond to anonymous feedback without allowing us to investigae fully. We would always encourage our patients to contact us directly in the first instance with any concerns or negativity in relation to our services. We also have the facility to listen back to our recorded calls or watch CCTV footage with regards to any patient contacts. We would have offered you an appointment at Swallownest if there had been one to offer. We encourage our patients to provide clarity with regards to their communication so that we have sufficient details to help them accordingly. Additional evening and weekend appointments are available to book via The Rotherham Health App if you are able to sign up to it. With regards to call waiting, we answer our calls under 10 minutes and we have evidence to support this. Appointments can still be booked in advance. Unfortunately there is greater demand than there has ever been. Hence the reason that we are all working together in providing additional access. If you wish to discuss further, please don't hesitate to contact us on 0114 4333888. Kind regards, Sarah Buckley Practice Manager