St Ann's Road Surgery - Ratings and reviews
Reviews
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Review titled How long does it take to answer the phone
Rated 1 star out of 5
by anaon - Posted on 15 April 2024
I phoned the surgery to chase a test result, and it took 1 hour and 41 minutes. Is there a GP's surgery worse than this one? I hope not, because if there is, then it must be terrible.
Visited March 2024
St Ann's Road Surgery has not yet replied.
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Review titled Polite person
Rated 5 stars out of 5
by Roger - Posted on 28 February 2024
My experience to sort out repeat prescription was very straightforward. The person I spoke with was very helpful and polite. The App just needs to properly update. Waiting over the phone was a lot better that most of the other surgeries I attended.
Visited February 2024
St Ann's Road Surgery has not yet replied.
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Review titled Terrible Admin, great doctors
Rated 2 stars out of 5
by Stephen Gregory - Posted on 17 November 2023
I have been with St Anns Road Surgery since 2010. And until this year have had no issues with them. But in the last year they have shown total disrespect to patients. The app they use is answered by Admin staff with no medical experience, who then refuse to respond to emails. I sent an email fao doctor but received a response from system telling me only prescription emails are accepted, not on the Web site. This practice has good doctorss, but terrible admin. If the admin passed on messages to doctors it would be a help, but they don't. I am a copd Emphysema and hypertrophic cardiomyapathy heart patient, and need to be in contact with doctor. Admin appear to block questions for doctors most times. I am seriously considering changing surgeries. If I can find a good one in north London.
Visited November 2023
St Ann's Road Surgery has not yet replied.
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Review titled Confused Attendants
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
terrible attendance. I went there to make an appointment with a man at reception and when I went on the scheduled date, to my surprise, there was no appointment. I had to stop working to go to the GP and not be attended to. Confused attendants
Visited October 2023
St Ann's Road Surgery has not yet replied.
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Review titled Appointment
Rated 5 stars out of 5
by James - Posted on 14 September 2023
I rang the surgery and got though and booked an appointment and saw the doctor the same day. St Ann's Surgery has always been a very good surgery.
Visited September 2023
St Ann's Road Surgery has not yet replied.
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Review titled Top surgery
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Want to St.Annes Surgery recently about a throat infection. The receptionist was very professional and I went to see the doctor and was prescribed some medicine which I took. My throat cleared up straight away and I would definitely recommend this surgery.
Visited August 2023
St Ann's Road Surgery has not yet replied.
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Review titled Much Better
Rated 5 stars out of 5
by Gill - Posted on 25 August 2023
I have not been to the surgery for a while. I got an appointment recently. The staff were great. The doctor was great aswell.
Visited August 2023
St Ann's Road Surgery has not yet replied.
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2023
The difficulty in getting an appointment, or your phone call answered is appalling. The call back system doesn't work, as this week I was not called back on 2 ocassions. On one ocassion I was called back the following day. The option to get test results ask you to send an email, which I did but no one responded. I have called the surgery, was number 5 in the queue, and waited 90 minutes before the call was answered. I have emailed a complaint and have been ignored. The state of GP services really needs an overhaul, as like the patients I am sure the staff are frustrated and fed up to. I have no idea why I am paying national insurance as I rather spend it on private medical appointments. The only reason why I am still registered with the surgery is that every surgery is the same.
Visited August 2023
St Ann's Road Surgery has not yet replied.
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Review titled Top Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
Have not been to the surgery for a while. Got a appointment this week and saw the doctor. He was very helpful and caring.
Visited June 2023
St Ann's Road Surgery has not yet replied.
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Review titled Avoid, terrible
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
A surgery not fit for purpose. They expect you to call from 8am to get an appointment - you get in a 60-80 minute queue only to be told they 'don't book for the future' and you have to call back at 11:30am, only for it to happen again and now you’re in the queue again for another hour. It is a disgrace that a surgery as large as this is offering substandard care to patients, disregarding that many people are in work and cannot be sitting on hold for long periods and even if they did the answer is “there’s nothing we can do there’s so many patients we are working on, call back tomorrow and maybe you’ll get an appointment” I don’t understand is it first come gets the appointment or the health situation. There is no actual care at the GP service. I was arguing about the DrIQ app and the receptionist told me it’s only open at 8am so I should have submitted it there when you’re app is never available. Absurd and negligent. Avoid if you want actual care from an actual GP
Visited June 2023
St Ann's Road Surgery has not yet replied.