Parkside Practice - Ratings and reviews
Reviews
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Review titled Consistently awful unapologetic and rude service
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
Every single time I call this Practise, I start up in a happy cheery mood and by the end of the conversation I usually left depressed and upset with life. Called this morning to book my two girls their final stage of MMR jabs (half term coming up), Was told by the grumpy receptionist that she couldnt book any more appoinments until the practise admin had 'set the book up'. What the heck this means I dont know but her attitude and tone was a "I told give a toss about you" and she made no apology and continued to state that maybe if I called later in the week they might have got the "book" up. The doctors are amazing but each time I call these receptionist its like they are a brick wall and getting that appointment is nigh impossible. Awful awful women.
Visited January 2024
Review titled Parkside Practice
Replied on 09 February 2024
Good Afternoon, Thank you for your feedback. As you have posted anonymously I am unable to find any information to contact you directly, We have available appointments on our diaries up until the 22 March so am unsure why you would have been told the book hasn't been set up! We are however full next week, but have availability from the 23rd February. If you would like to discuss this with me further, please email me bobicb-bw.practicemanager.pfp@nhs.net Kind regards Leaza Webb Practice Manager
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Review titled A big challenge to be able to get in touch with the GP
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
The biggest challenge with this practice is to be able to book an appointment with the GP and that is purely because of the receptionist . Even for a cancer patient they do not allow you an appointment with the GP and you are referred to the paramedic consultant repeatedly . While this can be understandable for an appointment which you are looking to get on the day , it seems they have stopped giving generic appointments as well . Even if I say that I am happy to wait for the next available appointment , they will ask you to give me a call at 8 am the following day and then eventually direct you to the paramedic consultant . While I must say the paramedic consultant here is a great person , but then for serious conditions you ought to be seen by a GP. More than anything else , it’s the first layer of contact who are the receptionists who makes your life miserable.
Visited November 2023
Review titled Parkside Practice
Replied on 29 November 2023
Dear Anonymous I am very sorry to read your feedback, we would like to discuss your concerns with you further, please email me directly on leaza.webb1@nhs.net at the earliest opportunity with your contact details and I would be happy to explain in detail how our care navigators and triage system work. Kind regards Leaza Webb
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Review titled A Kind and Compassionate GP Service
Rated 5 stars out of 5
by SRJ - Posted on 05 July 2023
I've been going to this GP practice for about 8 years now, and I honestly can't say enough for them. I've been to previous GP practices where the service has been borderline unsafe and outright unkind, and I feel like they should all take pointers from this one. From relatively minor afflictions such as ear infections to providing me support when I had a mini-stroke they've been with me every step of the way. The treatment is quick and thorough, and standards of professionalism are held at every single level. And most of all: they're just really kind to you when you're having a hard time. Every single doctor has listened to me. The HCAs and nurses are always kind and considerate, and take the time to reassure you as they do the tests. Even the receptionists are kind and helpful under great pressure, one of them even took the time to talk me down when I called them sobbing one time! I'm truly grateful to them and would not go to another GP surgery. willingly. Truly the best of the NHS!
Visited March 2023
Review titled Parkside Practice
Replied on 07 July 2023
Dear SRJ Thank you for such lovely feedback, I will be sure to pass this on to my staff. It is lovely for them to get such positive feedback when they work so hard. Kind regards Leaza Webb Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
I had to call the practice on a Friday at 5pm for a UTI . I got through easily and the receptionist kindly put me on the Duty Dr list . The Dr called me an hour later and sorted out a prescription for me , which I am extremely grateful for . This GP surgery helped me out even though it was late on a Friday so five stars to them
Visited January 2023
Review titled Parkside Practice
Replied on 30 January 2023
Dear Patient Thank you for your comments and 5 stars, I am glad we were able to get you the medication you needed quickly. I will pass on your thanks to the team. Kind regards Leaza Webb Practice Manager
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Review titled Contacting surgery
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2023
I tried many times to speak to a receptionist. There is so much spiel to get through that eventually I was told I was 16 in the queue. This happened several times over 2 days. In the end I suffered damaged ribs after a heavy fall on my own
Visited December 2022
Review titled Parkside Practice
Replied on 19 January 2023
Good Afternoon I am very sorry that struggled to get through to the surgery in December, sadly from the beginning of December we had a 300% increase in call volumes due to the Strep A and Scarlet fever outbreaks, our receptionists were working tirelessly to keep up with the demand. I do appreciate that the "comfort messages" may seems long, but we change these to match our FAQ's and avoid patients having to wait to speak to a receptionist to answer a question that could potentially be answered by the messages on the system. If you would like to discuss this further please do contact me directly at leaza.webb1@nhs.net. Kind regards Leaza Webb Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2023
I received a first class service from the surgery in Headley Road from my initial visit to the reception, to my appointment with the Doctor and onward referral to hospital within 10 days.
Visited November 2022
Review titled Parkside Practice
Replied on 06 February 2023
Dear Patient Thank you for you lovely comments, It is always nice to get positive feedback so I will share this with my staff. Kind regards Leaza Webb Practice Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
I've had excellent physio and medical care over the last few months, and easy access to both after calling in. The physio and the doctor listened to me and gave advice, exercises and medication which reduced my symptoms and which are enabling me to lead a far more productive life.
Visited September 2022
Review titled Parkside Practice
Replied on 12 October 2022
Good Morning Thank you for your comments, I will pass on your compliments to our clinical team. Kind regards Leaza Webb Practice Manager
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Review titled Kind and compassionate care
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2022
I wanted to say thank you to the kind and compassionate nurse who I’ve just seen for a blood test at Green Road Surgery. I was so nervous but she was calm and caring and made me smile. Best blood test I’ve ever had! Thank you
Visited July 2022
Review titled Parkside Practice
Replied on 05 July 2022
Good Morning Thank you so much for your lovely feedback, I will be sure to pass this onto the nursing team. Kind regards Leaza Webb Practice Manager
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Review titled Fantastic paramedic
Rated 5 stars out of 5
by Kezza - Posted on 22 July 2022
Phoned for an appointment today and was given a face to face ( which is now a rarity) with a paramedic he was brilliant!! thorough nothing was too much effort and explained everything extremely well!!! Will definitely be asking for him in the future!!!
Visited July 2022
Review titled Parkside Practice
Replied on 25 July 2022
Good Morning Kezza Thank you for your lovely feedback for Steve our Paramedic. It is lovely for our staff to hear when things have gone right, and not just when they have gone wrong. I will be sure to pass your comments on to him. Kind regards Leaza Webb Practice Manager
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Review titled Issues highlighted in the reports/ feedback online
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2022
There are a number of issues highlighted in the reports/ feedback online that resonate with me as a very long-term patient /customer of the practice. My constructive observations and comments are detailed below. The Customer Service delivered by some receptionists / operators is poor. It is clear from the feedback that this has been a cause for concern for quite some time. Customers continue to experience very long delays getting through on the single telephone number for the practice: many working people simply do not have the time to wait/ hold on for very long periods. This has been a cause for concern for a long time. There is no‘call back’ facility on the system to facilitate patients who are continually trying to get through. Request for appointments, in person or on the telephone, do not appear to be prioritised. Telephone calls by GPs not sufficiently spaced in time to facilitate patients needs. The availability of face-to-face consultations are very limited, with long waits. Many conditions simply cannot be diagnosed over the Phone. Continuity of care can suffer. The customer service experienced is entirely dependent who picks up the phone/ you finally get through to. You can hang on all morning, starting at 0800Hrs as advised, and when you finally get through, having spent a significant amount of time holding on, you are informed that all the appointments for that day, face to face and telephone appointments are ‘gone’? There is an insufficient number of Full-time GPs. This can also impact on the continuity of care. Appointments are made with Physician Associates when and an appointment with a GP is requested and required. This results in patients having to rebook apointments and introduces further delays. The information on the web site is not always up to date. Parkside used to be an exceptional practice: the Google rating is now 2 Stars only !
Visited July 2022
Review titled Parkside Practice
Replied on 25 July 2022
Good Morning I would like to thank you for your feedback I am sorry that you have not had a great experience with us. I would really appreciate if you could contact me directly leaza.webb1@nhs.net and I would be very happy to discuss your observations and comments. Kind regards Leaza Webb Practice Manager