Oakleaf - Ratings and reviews
Reviews
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Review titled Too many issues
Rated 2 stars out of 5
by Anonymous - Posted on 25 September 2023
This time, offered appointment at school run time despite advising would be difficult. No answer on phone line when sick in traffic. Arrived 15 minutes late. Clock in GP reception shows 7-8mins ahead. Refused 3yr old being seen, asked to try again tomorrow. So many issues, I'm considering moving my entire family to a different surgery.
Visited September 2023
Oakleaf has not yet replied.
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Review titled Worse GP
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
No chance of getting an appointment phone calls get at least 1 hour waiting times. My details never got sent to orthopaedic and I've been waiting 4 months for a letter back... can't chase them up because calls take over an hour to be answered. Why doesn't NHS do anything about this place?
Visited April 2023
Review titled Oakleaf
Replied on 18 August 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. As you have posted anonymously, we cannot contact you to offer you our help. You may contact the surgery by phone or in person to raise your concerns. A member of the team will be happy to help. Many Thanks Oakleaf Medical Practice
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Review titled Really bad
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Waiting 30 min on call to get appointment when some one answer advised me yo get Medicean from pharmacy This is a joke staff is un professional they don't have manners rude
Visited February 2023
Oakleaf has not yet replied.
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Review titled Try Ring Them
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
I have been trying to ring them about covid vax many times .. i have been told that this Centre do the vax and this is the one i got to use , i given phone number as you have to ring for times and appt for vax , after lisening all the rubbish it tells you to press 2 to speak to someone then their phone disconnects you every time .. its not a fault with phone its the way they treat people ..
Visited September 2022
Review titled Oakleaf
Replied on 18 August 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. As you have posted anonymously, we cannot contact you to offer you our help. Please contact your GP surgery for further advice/information. Many Thanks Oakleaf Medical Practice
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2022
You call at 8 but cannot get an. appointments, its no longer possible to book appointments through the app, i have been told for months someone will get back to me about why i cant but no one has. the practice refuses to book appointments in advance as the practice is only booking on the day appointments which are impossible to get often I have called over 30 times and finally have gotten though around an hour and 30 minutes later to be told there are no available appointments. The last time I got an appointment I was told I would receive a text letting me know when I will receive x cal which did not occur instead I was later told the practice does not have the ability to do so. Instead I will need to wait all day and that the phone appointment could be anytime time up to 8pm. I received a cal after comparing in which I asked the practice manager why the practice is accepting new patients when current patients at cannot get an appointment leading to numerous problems for current patients essentially clinical neglect and I was told he has asked the ccg on more than one occasion whether the practice could stop accepting new patients and has been told no which does not seem right. If the practice chooses it could hire an external service to book appointments on its behalf which many practices do but it has so far refused to do so instead forcing patients to suffer. I booked a double appointment for the following day and asked to confirm it was a double appointment which the individual stated it was as I mentioned two problems. I received a call from a dr who did not give me his name. A few minutes into the call someone walked into his room and started talking to him and he put me on hold, when I mentioned the second problem and the fact I had booked a double appointment the dr stated I need to book another appointment, he specifically stated “he is not a servant” if I want another appointment I will need to call again tomorrow, when I asked for his name he raised his voice and said what does that have to with anything, he was rude, unprofessional and has made me extremely upset at the way he spoke to me, I have contacted the surgery through the website but as usual it will be ignored and nothing will be done
Visited April 2022
Review titled Oakleaf
Replied on 18 August 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. As you have posted anonymously, we cannot contact you to offer you our help. You may contact the surgery by phone or in person to raise your concerns. A member of the team will be happy to help. Many Thanks Oakleaf Medical Practice