Nightingale Medical Centre - Ratings and reviews
Reviews
-
Review titled Waste of space
Rated 1 star out of 5
by Trucker - Posted on 10 April 2024
4+ years with practice new did check etc then tried ringing for appointment no reply on phone told to do online account wasnt set up visited surgery no doctor appointment just did antibiotics over phone with picture got called in for health check time off work back for results time of work 6 months time back for bloof test more time of work they canceled at last minute tols waste of time
Visited March 2024
Nightingale Medical Centre has not yet replied.
-
Review titled Utterly useless
Rated 1 star out of 5
by Jules F. - Posted on 28 March 2024
This is not a GP practice, more like a drop-in clinic. I tried to get an appointment this week for my elderly mum who has terminal cancer and COPD and was unable to breath. The receptionist showed no concern and offered nothing other than a 'call back tomorrow and see if we have an appointment free' so I called 111 and mumwas rushed to hospital that afternoon and remains there today.
Visited March 2024
Nightingale Medical Centre has not yet replied.
-
Review titled Hopeless
Rated 1 star out of 5
by Al Montasir Billah - Posted on 22 March 2024
If this GP surgery takes 5 weeks or more to register a new patient what good can be expected? If they are asked about registration, they just refer us to the Pharmacy. Should I ask pharmacy to treat my chronic condition? Should I ask pharmacy to refer me to specialist Department of the hospital? Pathetic service.
Visited March 2024
Nightingale Medical Centre has not yet replied.
-
Review titled Rude receptionist / condescending tone
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Rude receptionist . Condescending tone . Once you get past the front line staff / receptionist/ telephone. The nurses and doctors are ok . Another horrible experience dealing with the front line staff here . The receptionist ( I know her name but will not post ) was rude and condescending. Just her tone gives it away . I don’t think she knows how her tone / responses come across the the patient .
Visited January 2024
Review titled Nightingale Medical Centre
Replied on 31 January 2024
Hi, i am sorry you have had a negative experience from our reception team we would like to offer you the opportunity to discuss this further, please contact us on 01733 615090 and ask to speak to the practice manager Thank You Nightingale Medical Centre
-
Review titled Not caring
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2023
Tried on numerous times to see a Dr concerning my kidney stone and the pain I am in to no avail except told go to a n e. Three times I have requested pain killers and three times been denied , sometimes I am rolling on the floor with pain but have been told can't prescribe them till I see a Dr and I can't get a appointment to see one so it's a vicious circle which is not helping me . I have now notified my consultant on the issues I am receiving from this practice do not go here if in pain
Visited September 2023
Nightingale Medical Centre has not yet replied.
-
Review titled Not very good
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
Suppose to have two dressings a week but lately cancelling and no one seeing leg ulcer for weeks not happy with this
Visited August 2023
Review titled Nightingale Medical Centre
Replied on 23 August 2023
Hi We apologise for the cancellation of your appointment, we do try to avoiding cancelling appointments where possible, but when we have sickness this is sometimes not possible. The staff should have offered you an alternative appointment at the hub is one was available. If this did not happen, please contact us on cpicb.nightingalemc@nhs.netwith your details so we can look into this further. Many Thanks Nightingale Medical Centre
-
Review titled Cancellations
Rated 3 stars out of 5
by Philip Keehn - Posted on 22 August 2023
I have Severe COPD and not had a test since before Covid, I booked a test for 7th August but it was cancelled so rebooked for 22nd August yet again cancelled now rebooked for 6th September, I hope that one is not cancelled because my breathing and health is getting worse I struggle with breathing and really need this check up
Visited August 2023
Review titled Nightingale Medical Centre
Replied on 23 August 2023
Dear Mr Keehn I apologise for the cancellation of your appointment. We try our hardest not to cancel appointments where possible, but where we have sickness and no one available to take on those appointments cancellations are inevitable. If you are seeing a deterioration in your breathing and health, I would urge you to contact the surgery to make an appointment with a clinician for this to be assessed and not to wait until your review. Many Thanks Nightingale Medical Centre
-
Review titled Shocking. Worst surgery
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
You can never get through to speak to anyone on phone, regardless on the time of day you call. Just spent over hour on hold, joined queue at number 2 and over an hour later I’m still number 2.
Visited August 2023
Review titled Nightingale Medical Centre
Replied on 04 August 2023
Hi Thank you for making us aware of this problem, in order to investigate further and see if there is a problem with our phone system, please can you contact the surgery or email your details to cpicb.nightingalemc@nhs.net
-
Review titled Never can get an appointment for doctor
Rated 2 stars out of 5
by Philip Keehn - Posted on 01 August 2023
I was not well over the weekend and I phoned the surgery Monday morning at 8am at 8.57 when my call was answered and told no appointments ring back tomorrow or 111, so I called 111 who then sent an ambulance I was taken to A&E diagnosed with a bad chest infection, now all I needed was the doctor to give antibiotics and steroids which would have saved a lot of time, I was first registered at Welland Medical Practice in Eye road where I used to get to see a doctor the same day, now they have merged I've never seen a doctor there
Visited July 2023
Review titled Nightingale Medical Centre
Replied on 04 August 2023
Thank you for your feedback, one of my colleagues has been in touch and I believe this matter has now been resolved. If you require any further help please contact the surgery.
-
Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I would like to know how is it possible to make an appointment. Today I was on airmid uk app form 7.30 and no available appointment. I was on the phone from 8.00 ,my call was answered at 9.20 and of course I was told no appointments are available,try on Monday . I sent an email and still no answer Any advice?
Visited May 2023
Review titled Nightingale Medical Centre
Replied on 16 May 2023
Thank you for your feedback. I believe this may have now been rectified, but if I am mistaken, please could you email cpicb.nightingalemc@nhs.net with your details and we will get back to you.