Loxwood Surgery - Ratings and reviews
Reviews
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Review titled Doing an Amazing Job!
Rated 5 stars out of 5
by Mrs Lang - Posted on 06 March 2024
I've had reason to use Loxwood Medical Practice for various different reasons over the last couple of years including having previously been elsewhere. My most recent visit was something that could have been dismissed, but was thoroughly checked over with patience, undrstanding and kindness. This is a Practice striving to do the very best for its patients, and giving the best service possible at all times. They have always delivered the very best of care to my family in very good time. The practice is really well run with excellent information and communication, the admin team are extremely patient when you call with a query or to chase up, the reception team are fantastic, and the GPs and nurses are just lovely, thorough and patient. At my most recent I was seen by a fantastic student doctor. Would definitely recommend to anybody moving into the area. Well done all.
Visited January 2024
Loxwood Surgery has not yet replied.
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Review titled Impossible to speak to anyone
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
I appreciate you are using the econsult form which works ok but it is impossible to get to speak to anyone on the phone. The practice is barely functional and it basically means everyone heads to minor injuries or A&E as they can't be seen by their local doctor. It is a complete disaster since covid.
Visited January 2024
Review titled Loxwood Surgery
Replied on 10 January 2024
It was disappointing to read this Anonymous comment. Econsult is our preferred method of contact for any clinical concern as this is triaged and signposted by a clinician to the most appropriate person. Patients can also contact the surgery by telephone, we have increased the number of phone lines and staff available to answer them, but due to the current pressures on the NHS and unprecedented demand for our services since Covid we are aware that at times this might not be sufficient. The practice is providing a mixture of face to face appointments and telephone consultations to a growing population. We would welcome you contacting the practice via email sxicb-wsx.complaints.loxwoodmedicalpractice@nhs.net to let us have a little more detail as to what prompted you to write the comments as we would like to resolve any issues if they are in a power to do so. Thank you Dr Mark Piper
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Review titled Not Great
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2023
I've been ringing and ringing this morning, I was hung up on. Finally I got through to be told I can't make an appointment, the nearest is three weeks away. How can they tell how poorly you are . My friend rung her surgery in nearby Midhurst and could see a doctor on the same day. The fact it is near on impossible to actually speak to someone is dreadful. I find it so worrying.
Visited March 2023
Review titled Loxwood Surgery
Replied on 04 May 2023
If you would like the opportunity to discuss this specific incident please could you send an email to sxicb-wsx.complaints.loxwoodmedicalpractice@nhs.net with your name and contact information and specific details of what happened so that we can investigate this fully. We are experiencing huge demand for GP appointments and to help capacity on the phones we ask patients requesting a routine appointment to complete an eConsult, this is helping our doctors safely manage the urgency of a patients needs. There is currently a longer wait for a routine appointment than we would like and we are looking into ways of improving access via use of technology along with staff recruitment.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Extremely difficult to make appointments or get things done. Phone seems to take approximately 30 minutes to pick up. Would not recommend.
Visited March 2023
Review titled Loxwood Surgery
Replied on 22 March 2023
We apologise if our service has not met your expectations. eConsult is a safe method of digital communication to assist us with prioritising the urgency of a patients needs and directing a query to the most suitable healthcare professional. It is helping us safely manage the increased demand for our services and ensuring patients see the right person in the most appropriate time frame. If you have difficulty in completing eConsult please let us know and our staff can assist you. We are very sorry that you have had a long wait to get through on the telephone, which can be busy at peak times, the middle of the day or early afternoon are quieter times. If you have a problem that remains unresolved and you would like further assistance please follow our complaints procedure, full details are available on our website or ask a member of staff for a copy of our policy.
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Review titled Lovely doctors
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2023
Since joining this surgery a year ago, I've been so impressed by doctors that listen.........never had that before. I've felt that something was wrong for quite a while and the doctors here acted on my worries and found the problem. Easy to get appointments too, just fill in the form and they get back to you very quickly. Brilliant
Visited December 2022
Review titled Loxwood Surgery
Replied on 16 October 2023
Thank you for your feedback, it is much appreciated.
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Review titled service has deteriorated since Covid
Rated 2 stars out of 5
by Martin Watson - Posted on 19 October 2022
It used to very easy to make an appointment. Now, since Covid, it is much more convoluted and drawn out, and makes you feel less likely to go to the Doctors, and instead, go to the nearest Hospital outpatients department.
Visited October 2022
Review titled Loxwood Surgery
Replied on 16 October 2023
Please accept our apologies for the delay in responding. We are sorry that you have had difficulties. If we can be of any assistance in helping you complete an econsult please call us. The administration staff will be able to help you.
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Review titled I am lucky to be a Loxwood Medical Practice patient.
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2022
We moved to our present house purely to ensure we were within the catchment area of LMP. I have nothing but praise for all the staff who are always caring and helpful. That quality is of equal value to the patient as the correct meds or procedures. When I told someone that I was offered a face to face or telephone consultation they were incredulous and told me that their practice never even answered their telephones. Well done to every member of the practice and a big thank you.
Visited July 2022
Review titled Loxwood Surgery
Replied on 25 October 2022
Dear Patient Thank you for your comments, I will ensure that the teams are made aware of your review. Thank you