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The Lionwood Medical Practice - Ratings and reviews

Reviews

Displaying 1 to 10 of 11

  1. Review titled Terrible

    Rated 1 star out of 5

    by Anonymous - Posted on 10 February 2024

    Tried to order my repeat prescription via their online service. Said they needed to review the medication before they could re-issue. I then applied for an appointment for this review. 2 days later nothing so I rang the practice and was told I need to fill in another online form. They sent this form which I filled in. 2 days later nothing. Consequently I have now run out of my medication and the practice is closed. This is the second time this has happened in the last 10 months. Terrible service and I am looking for an alternative medical practice to use.

    Visited February 2024

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    The Lionwood Medical Practice has not yet replied.


  2. Review titled Not good service

    Rated 2 stars out of 5

    by Anonymous - Posted on 08 January 2024

    Appointments are extremely difficult to make. Also, when I requested a letter from them stating my family and I are registered with them as proof of address for paperwork reasons, they first refused to do so. Then they said it would take a minimum of 28 days plus £££. I need the letter now and requested 10 days before now but they still stated it'd take them 28 days! Really can't understand why a simple letter will take a minimum of 28 days!!!

    Visited January 2024

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    The Lionwood Medical Practice has not yet replied.


  3. Review titled Gone downhill and landad at appalling

    Rated 1 star out of 5

    by Anonymous - Posted on 05 July 2023

    Tried to get an appointment for an infection for 4 days in a row last week, I emailed first and was ignored, always called in the morning, always told no appointments despite explaining the potentially very serious implications for myself. Promised a call back the following Monday which was not done. Don't make the mistake of registering here if you have a serious illness.

    Visited June 2023

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    The Lionwood Medical Practice has not yet replied.


  4. Review titled Covid vaccine

    Rated 5 stars out of 5

    by Anonymous - Posted on 14 May 2023

    Went for my COVID vaccine today. This surgery has it worked out very well for giving vaccines. No hanging about very helpful

    Visited May 2023

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    The Lionwood Medical Practice has not yet replied.


  5. Review titled Useless reception staff few good Doctors.

    Rated 1 star out of 5

    by Anonymous - Posted on 20 April 2023

    My constant experience of this surgery and everyone I know who uses it is frustration at not being able to phone, forms being closed by 9am. Reception staff that seem to work in slow motion and take an hour to answer a simple question. How can a phone system be full so you're cut off, when in 4 hours I can't even get in the line on the phone. Only ever have I got anything done here by complaining or having a higher authority push them to do something. They don't call people with results from tests and ten minutes watching reception you'll see people come in asking where are my results over and over. Terrible. Saving grace is maybe 2 good Doctors and a few other medical professionals. 3/10

    Visited April 2023

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    The Lionwood Medical Practice has not yet replied.


  6. Review titled Impossible to make an appointment

    Rated 1 star out of 5

    by Trevor Sparkes - Posted on 28 March 2023

    Seems almost impossible to make an appointment through the internet or on the phone the staff themselves are very friendly and helpful but there seems to be a major problem with the Tech

    Visited March 2023

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    The Lionwood Medical Practice has not yet replied.


  7. Review titled Excellent practice

    Rated 5 stars out of 5

    by Carol Sides - Posted on 24 January 2023

    Lionwood is excellently managed and goes "the extra mile" The staff are friendly, knowledgeable, supportive, reassuring, compassionate and provide excellent care throughout the practice. I would like to express my gratitude to the clinical pharmacist who listened to my concerns patiently and attentively and offered me knowledgeable advice that was greatly appreciated.

    Visited January 2023

    Report as unsuitable

    The Lionwood Medical Practice has not yet replied.


  8. Review titled Service has deteriorated

    Rated 2 stars out of 5

    by Mrs Eleanor Coulson - Posted on 30 November 2022

    I have been registered with this practice for over 10 years and it used to be excellent. Unfortunately, things have deteriorated significantly. It is now incredibly difficult to get an appointment either via phone or the website. The webform for submitting an enquiry or appointment request often closes by around 10am as they have reached capacity for the day. When you call you are in an endless queue to speak to a receptionist. My partner has waited (so far) a week and a half to speak to a clinician about ongoing ear infections and constant ear pain. His hearing is affected. No one has followed this up despite repeated efforts to chase for a response. I tried to submit a complaint via the website but was told that I couldn't do so until 7.30 tomorrow morning as the form was closed. The team at the practice are helpful and friendly but sadly it seems that they are woefully understaffed.

    Visited November 2022

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    The Lionwood Medical Practice has not yet replied.


  9. Review titled Fantastic practice

    Rated 5 stars out of 5

    by Sophie Cofie - Posted on 10 November 2022

    The staff at Lionwood are wonderful; friendly, understanding and genuinely want to help their patients. The nurses and doctors are fantastic at dealing with nerves and are thorough and when it comes to investigating the problem. It’s easy to request appointments online and I’ve never had to wait long after arriving at the practice for an appointment. I cannot recommend this practice enough, I’m no longer anxious about going to the doctors. The staff are a real credit to the NHS.

    Visited November 2022

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    The Lionwood Medical Practice has not yet replied.


  10. Review titled Pointless

    Rated 1 star out of 5

    by Anonymous - Posted on 28 October 2022

    There is no point in being a patient. They say they are always at maximum capacity and tell you to go to walk in center. Yet the surgery is always empty. They love to keep going on about covid restrictions mean they can't see see you face to face, they use it to their advantage and use it as an excuse.

    Visited October 2022

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    The Lionwood Medical Practice has not yet replied.